Athletic & Therapeutic Institute

I've been trying to get a refund for overpayment on co-pay for about amonth now. I leave messages and they don't return them. Seems shady.

Received a bill from them for services in January. Patient was taken by someone else but my name was signed as Guarantor. I uploaded insurance to reduce the bill. Insurance was also provided by several phone calls. Second bill comes and shows adjustments but bill was never submitted to insurance. I had my insurance call and asked them to resend. Three months and still never billed to my insurance. Called to speak to a supervisor. They would not put me through or give me any contact info. ABSOLUTELY FRAUDLENT BILLING CONSUMER FRAUD

Never went and used ati but was about to begin employment here. Very unprofessional and by the reviews it seems like its does not look like they treat their clients the same way either. Lied about this being 40 hours a week when it reality it was 30-40 hours. I had a vacation planned in July and asked if they can honor those which they said they would.

I was confirming details with them and was told I can ask any questions before my first day. I asked a question about the 401k and did not get a response from the manager but through the recruiter later in the day. Basically was told they are withholding my employment because it was an inconvenience on Atis part of giving me those days off. I am really frustrated because they told me this after I had given my two week notice at my other job.

And now I do not have a position in both my jobs. If you are planning on working here do not because they will find any excuse to get rid of you. The recruiter was not even sympathetic towards my situation. I'm really disappointed because I had really high hopes in expanding my skills and going long term here. If the owner or ceo is reading this please take a look at your management and how its being operated. Extremely unprofessional and no sympathy for their employees. Would rate 0 stars if I had the option available.

The worst place. $ 620.65 for first visit, never go, I did 5 visits, I still have the pain, I still have 4 pending visits, and for each invoice I will give a comment on Facebook Instagram Google everywhere to know how to deceive people with abuses with prices, better pay cash and without insurance to get cheaper and better price.

One of the most frustrating companies I've ever had to deal with. They changed their policies multiple times while I was working with them so they could get more money. They made two accounts for the same injury. Highly recommend you avoid ATI.

Would probably give 0stars if that was an option need physical therapy? Highly suggest going somewhere else. Patient advocate team is a joke. Over paid and was released early from treatment its been months and I've called multiple times for months and still no answer about my refund. And every time I call they're giving me the run around. Need physical therapy? Consider going somewhere else.

I was a patient of ATI for only 2 sessions and have had completely unacceptable customer service in regards to my insurance. I am no longer - nor will I ever - be a patient of ATI! When I called to get my first appointment, a very confused and slow "Daniel" took all my information over the phone. When I arrived at my appointment the next week - NO information was in the system at all.

So I had to start ALL over there at the clinic. Then when I asked at my second appointment if my secondary insurance was verified; my secondary was STILL not in the system. So they suggested I call the Financial Navigator. A woman at an international call center tried to assist me but was completely unfamiliar with Tri-Care insurance - and kept asking me for their policy number, address and phone number - and did not know what number was to be used to process.

I have just cancelled ALL of my upcoming appointments and will be moving to another clinic with professional and competent customer service. I anticipate that I will not even be able to add my secondary insurance to your fees due to the complete inability for the supposed "financial navigator" to understand basic and common insurance. Come on ATI - you used to be better at this!

Please, learn from my mistakes and NEVER pursue services from ATI. I attended two nutrition appointments, the first one for 30 minutes (filled out paperwork, was told to keep a food diary), the second one for less than 15 minutes in which my nutritionist glanced at my food diary and told me he could not help me. I was slapped with a $500 bill for this.

I have pursued this frankly fraudulent charge for the past YEAR. I'm stuck in outsourced customer service hell-- I've been told +10 times I'll receive a call from the escalation dep; it never comes. I'll ask to speak to a higher-up; I'm transferred to static. ATI truly represents the worst of the American healthcare system.

I had a great experience during my first year with the company, and then I experienced the corporate environment. Sadly, I have no more trust for the company. They cannot handle negative feedback and they have no respect for personal property. Leadership continually fails its employees. People are afraid to speak up because if someone higher up doesn't like your input, you get fired immediately.

I have repeatedly been told one thing, yet do not get follow-through from management. The pay is a challenge no matter where you go or in what department you work. Employee health is more an inconvenience than a priority. The lack of accountability in all aspects is astounding. Some clinicians are incredible, but I can no longer support the company as a whole, knowing how it treats its employees. They preach integrity and yet the work environment supports anything but. So painful and disappointed.

We've been going to ATI for the last 3, almost 4 years, and up until recently have had good service. We were just notified that they will no longer be offering the pick-up/drop-off service. Like many others, this causes us significant financial and emotional stress. When we called to make a complaint, we were told this is a corporate decision and that we can use a taxi/Uber to get to the appointments.

To many seniors who live on fixed incomes, this can become very expensive and is not refundable through insurance. How are we expected to afford this new and unnecessary expense?

More than 1 YEAR has passed since my final ATI appointment and I'm still dealing with unresolved billing issues, conflicting information, and lack of responsiveness from customer service. A representative finally told me that ATI made billing errors and had to resubmit my claims. I call every few weeks and they keep telling me they'll have it all resolved "next week." I sincerely regret selecting ATI as my provider, and will never give them my business again.

The therapy that I received was superb. The staff at the New Lenox East facility is excellent. My recovery results were amazing. That said, the billing department sucks. Almost two year after my last therapy, I received a bill that is double what I originally owed with the reasoning that they were still working with my insurance and fees were missed!

I still owe them over 600 bucks for therapy I had almost TWO years ago. The deal they have offered was to pay off half immediately and they would FORGIVE the rest. Well, I am currently on short term disability and back in therapy racking up new bills. (Had this happened sooner, I would have chosen a different therapy place). I cannot afford "THE DEAL" at this moment so I lose it and they will work out a payment plan with my new bills. SERIOUSLY!

I don't truly believe that I owe further for my 2015 therapy, but I cannot have a deal because I can't do it today. Let me get back to work! Then offer me the deal. ATI overcharges, ABSOLUTELY! Now I have to worry that more bills are coming my way in 2019 from my current therapy. Never again! Sorry to my therapists who work so hard and now seem overworked.