Medical PED Healthcare

Tiffany at the front desk is very rude she picked up the phone and didn't even say hold on when she put me hold for almost 30 mins they are very unprofessional there all there staff over the years I've been coming since I been a child and it's getting worse they will send a bill out when you already paid then send it to collections

Definitely need a change of primary care doctor, this office always has issues responding to calls + never calling you when your lab results come back. the staff is nice, however their main issue is replying or getting back to patients. like the past few days ive been trying to schedule an appointment but it says office is closed despite it being open.

I took a rapid COVID test at this location after an expected but very long wait. Someone called within one hour of my test to share my results (and could have just left them on my voicemail.), but I unfortunately missed the call. It has been ridiculously difficult to get anyone on the phone and once I do, I'm on hold for HOURS at a time or no one calls me back. I thought I would also get my results emailed, but no, I haven't received any emails.

My experience with this office has been terrible for years. Enough is Enough. The office staff is unprofessional and unorganized. Calls go unreturned Or you stay on hold for 20 or more minutesI called for referral. so that I could change drs. I called them at 9:30 Was told I needed a teleconference And one would be scheduledI called bac kAnd they were closed

Worst Experience with this clinic so far! I had a 2:30pm Appt through telehealth, it's 3:20pm and still have not been seen. I called the office and Spoke to a RUDE Receptionist named Imani to see if I was going to be seen and was told the doctor is going down a list and that they don't go by the scheduled time they give you. She didn't seem to know much about how it worked and when I asked how it worked she just said she apologized on the doctors behalf and continued to be rude.

And This isn't the first time this has happened with different receptionist and for the same reason. You'd think after so many terrible reviews, respectable receptionist would have been hired by now. If i could give zero stars I would. Would NOT recommend!

Dr. Cho was very impatient barely spent 10 minutes with me, felt like she was in a hurry. She seemed to get upset and angry at some point and wanted to leave. would not go back to her, terrible bedside manners. On the other hand Briana the medical assistant was so kind, really made me feel comfortable when I came in pain seeking help. I was a self pay and the receptionist was horrible looked like she was drunk, the medical assistant is the only good thing going on at that clinic.

Also very very slow I was the only one there took them 45mins to see Dr. Cho, she is rude and impatient, it seems like she hates her job she should quit and take a vacation or get a spa day she really needs it! Briana the MA said that she was studying to become a nurse someday, I bet she'd be an excellent nurse or doctor, the only reason I gave this place two stars is because of the medical assistant otherwise it really is 1 STAR, wish the staff at this urgent care would learn to be kinder to their patients! DO NOT RECOMMEND THIS LOCATION.

Terrible customer service - I have an outstanding bill, and have been trying to receive clarity on that matter for a week. I've sent three separate emails and have yet to respond to me. They were answering all of my questions just fine via email and all of a sudden: silence. Very frustrating. Also - they make you come in to discuss your blood work regardless of the state of your blood work. So even if it is fine, they make you come in. You can probably assume it is so they can charge your insurance. Don't waste your time on this doctor's office.

If I could give a rating with 0 stars I would. My daughter had an appointment for 8am on a Sunday at the College Park location, we arrived at 7:40am since we were asked to arrive 15min before her appointment. We sat, sat, sat & sat, nobody showed. I called both offices, College Park & Berwyn Heights only to receive the full mailbox of "Jennifer Diamond" which is perfect & professional for a physician's office.

The bad part about the situation is, I received a text at 6:04pm Friday, July 17th confirming my appt with Dr. Mady @ 8am and the office is closed! What the heck?!?!?!? I don't care who scheduled me incorrectly, this is not the 1st time but it's definitely the last. The office manager needs to get this under control, the communication within Med-Ped is the worst. I feel it's time to find somewhere else to go & let them keep screwing other people & wasting their time.

Dr. Cha is excellent. The office staff is unresponsive and not that friendly. Daytime trash TV is shown which seems inappropriate for a pediatric office, you'd think they would have cartoons or something on for the kids.

If I could give a negative I would! This place is HORRIBLE! They do not know how to or will not pre-approve medication as required my some insurances. I am diabetic and have been on insulin for over 8 years, never had a problem getting my insulin before. I now have none because they told the insurance that I am homeless (I own my own home) I don't know how to inject myself and don't have a nurse to do it for me (again I have been injecting myself for years now) therefore my insurance rejected one insulin yet approved the other.

I also have a brain infection and therefore need my sugars to be good. They don't care. I tried to work them them for over a week and they have been unable to help me and unwilling. I had to get my husband to go with me there to try to get help. They are very rude and still did not help. I called them 4 times went in person 2 times and no results.

This place will kill you by not treating your illnesses. I would not suggest this place to my worst enemy. I told the DR the issues and still my insulin was not put in correctly. The office manager did call me back finally but still no insulin. She did not put the information in correctly. I had a prior issue with this place when I went in for a muscle relaxer due to an accident, the DR told me I was trying to get drugs. Ridiculous.

I was not wanting pain medication I simply needed 2 or 3 muscle relaxers from being in an accident. I ended up going somewhere else where I was able to get them no problem. That DR is no longer with the office so that is why I tried them again, but I will never go back. This was the last chance. They DO NOT CARE ABOUT THE PATIENT!

This is the worst experience I have ever had at a doctor's office. Although I requested a travel vaccine a month before my schedule visit, they did not order it for my appointment making me come back a total of 3 times. Likewise, I have had a reimbursement outstanding for over 1 year. The staff does not return phone calls or answer their voicemails. I would HIGHLY recommend finding an alternative office. The trouble and hassle is not even close to the level of service that they provide. VERY DISAPPOINTED!