Genesis Medical Center

We arrived to this hospital (which my brother's Dr said to go); we live in Clinton. Nearly 6 hrs later we are still waiting in the ER waiting for a room in the ER (my brother's labs are abnormal, that is why we are here). We are given the reason why he isn't being seen is due to staff shortage.

We have had two of our children here now. The first time was a rush of nurses doing things and telling us we couldn't hold our baby while sleeping. Then no carrying our baby. This last time, they were so short staffed we got some peace, but we had trouble with the pediatrics again from Quad Cities Pediatrics. The main problem was when a large male nurse became short for trying to keep watching and videoing my baby girl while he was preparing legal documentation.

We accepted him in the room at first, not knowing he was going to see my wife naked and then act entitled to my daughter. The last day he saw me in the hall and began raising his voice to me and becoming belligerent. Twice, causing unprofessional confrontation for policy that he wasn't paid to enforce. That in reality is near impossible to enforce. He relaxed his tone, when I had enough and finally raised my voice. This place, maybe all hospitals are gone to pot.

I was here Thursday with my dad. He needed a surgery (second floor). The nurse Missy was very nice and his doctor was professional and considerate. I'm mostly writing this review because the nurse Di was AMAZING! She really went above and beyond to make sure that not only was my dad comfortable and taken care of, but also my mother and I.

I was jest a Patient at Genesis East for and emergency surgery and all Doctors and staff and nurse were very nice and was ther for all my needs And concerns.they were very helpful when it was time for my surgery and when I came back they were very Attentive. The nurse were very kind and i am very Appreciative they work very hard and i hope they know how much they we are truly thankful for them all. Thank you for all you all do!

Waited over 3 hours to be seen and the nurse practitioner acts like she hates patients and just wants to go home. Not a kind word by nursing but the CNA's are great. Great job Genex for taking money and not providing care

I have been a patient here for many years. It used to be a great system. I even worked there for a few years. Now I wouldn't take my worst enemy here. Docs just want to refer you to a specialist. And god forbid you need an ER visit! Took my boyfriend with a severe headache, blood pressure of 182/110, chest pain, among other things. They seemed like they would get him in fast. Did an EKG and vitals then we sat in the waiting room for 3 more hours while people came and went. So we left. No thank you. Next time I will go to Unity Point or the University of Iowa. Because it's obvious that Genesis doesn't care for their patients.

Although i went to er.i was treated better, the drs were amazing. like i remember. except at discharge tthe dr came in spoke with me concerning some referrals, medications he was sending to pharmacy and wanted me to have a shot before i go as i could not get to pharmacy for sometime. the nurse however was young. but dismissive of me. she told i could go home and i asked her to check with the dr. concerning my meds and the shot he was going to give. she said no. he is typing. i had nothing on my dc notes. she refused to go look at dc orders. and asked me to leave. i could go. she said, your a PAIN CLINIC PATIENT. NO I AM NOT THIS IS THE REASON, THE STIGMA, THE DEMEANING OF YOUR SOUL. IF YOU ARE CONNECTED TO PAIN CLINIC, YOU CANNOT GET HELP, .ANYWHERE.

I DO NOT GO TO AND WILL NEVER GO TO PAIN CLINIC. ITS BAD WHEN NURSING IS TELLING YOU SOMETHING THAT IS NOT RIGHT AND PUTS IN MY RECORD. SHE IGNORED MY DISCHARGE OREDERS AND REFUSED TO DOUBLE CHECK MY QUESTIONS. I FELT LIKE I WAS BEING PUSHED OUT BY HER. AS SHE STOOD THERE UNTIL I GOT DRESSED, NO PAIN CLINIC HERE. NONE. EVER, I WONT BE DEMEANED OR SLANDERED AGAIN BY NURSING. I WILL FOLLOW UP WITH ADMINISTRATION. THIS WAS DONE, WOW. REALLY.

At hospital with my mom. I just had to help an old dude a couple rooms down. Heard him hollering "help me" and slowly went that direction in case someone fell in the bathroom or something. Nurse was sitting at the station not even moving. Got to his room and he asked for something to "spit up" in. Gave him a blue thing off the sink. As I was leaving saying Id tell a nurse he asked for a napkin to wipe his chin. Went back in and got him that. Came back towards moms room and nurses station empty. Didnt even check to see why he was hollering, why I was in his room or nothing.

Nursing staff ESPECIALLY Elyse and Kate on the Pediatric Floor are seriously The Best! Suzanne from the lab couldn't have been more kind or patient! We appreciate everything you guys did this past weekend! And a big thank you to the other units who participated in handing out candy so my daughter didn't miss trick or treating! You guys definitely gave her a positive memory being in the Hospital!

If there could be a minus star I would give it. I was taken to the hospital by ambulance as a direct admit and changed to observation without notice. No one answered my call light. I was denied critical tests because they neglected to test me for COVID upon admittance. Stay away from this place.

Two strikes and never again. Convenient Care Moline, IL a couple of years ago must have had no janitorial staff, dirty joint. Even Doctor had on smock that Goodwill would have thrown out. No employees without particle masks. Wanted fecal sample I could do myself, ha ha. Barely got through it but overfilled container by 1/16th inch. Supposed to do over, no way. Got bills and had to negotiate a settlement.

Whole experience negative. I thought it was isolated and went to Genesis dermatology clinic with growth on chin. Had to have a doctor referral. Found dermatologist who would take care of it in his office. Sign in his office he is affiliate of Genesis Health Group, wow. Sent sample to lab, couldn't say if cancer for sure, had him remove anyway. Sent to lab and good news it was all cut out.

Bad news could not identify again. Wanted to pay bills as was sure insurance company wasn't going to, office said they wanted to submit anyway. Insurance paid but took money back a year later. First I knew of it Genesis Pathology turned it over to collection agency, never a notice to me I owed a bill. Had to negotiate again, lucky I paid them anything. They know they are too big to get it right a lot of the time and charge enough to cover everything after reducing charges by 40%. I'll go anywhere else.