The Heart Center of MetroWest provides patient centered, state-of-the-art cardiology care close to home. We pride ourselves in our expertise, accessibility, and commitment to staying on the leading edge of prevention, diagnosis, and treatment of heart disease. Our services have been recognized by the American Heart Association and include achievement awards in myocardial infarction and congestion heart failure.
Services
We will assist you in obtaining your records from your primary care physician and medical referrals including all medical insurance information. It is important during your initial appointment to bring the bottles or a list of your current medications. This helps provide us with the information we need to discuss your daily medication regimen.
Since there are a variety of plans for each of the insurances, you should check with your insurance plan to ensure that the physicians at the Heart Center are part of the plans network. If your insurance requires a referral, please make sure that you obtain one from your Primary Care Physician prior to your visit.
Reviews (5)
Kevin McDonald
Sep 18, 2021
Andrew Cummings
Nov 15, 2019
Kevin Foley
Jun 24, 2018
Michael Tempesta
May 13, 2018
Answering service slightly more helpful than a busy signal. When I go to the Heart Center, or speak with an employee, I receive nothing but the highest standard of care in my opinion. Their answering service, on the other hand, is a nightmare. On 01/10/18 @ 9:01AM I called the Heart Center hoping to get through to the office. Although they are supposed to be open, I unfortunately for me, their answering service was still on.
It rang repeatedly, necessitating I call back two additional times. When I got through I heard 'Answering Service place hold' and then silence. I was on hold for FIFTEEN full minutes before someone came back on the line. That is beyond unacceptable. What if this had been urgent (it wasn't). During business hours, when you call in your INR (home testing) or call in a prescription, their VRU routes you to a mailbox, where you leave a message.
Outside of business hours, you can't leave a message. Want to call in your INR at 7AM when you took it? Sorry, you have to wait 2.5 hours. Want to leave a message for a prescription refill in the evening when you took your last pill? Out of luck. Try again tomorrow mid morning. Again, I like the office, but there should be a way to leave INR and prescription information outside of business hours.
It rang repeatedly, necessitating I call back two additional times. When I got through I heard 'Answering Service place hold' and then silence. I was on hold for FIFTEEN full minutes before someone came back on the line. That is beyond unacceptable. What if this had been urgent (it wasn't). During business hours, when you call in your INR (home testing) or call in a prescription, their VRU routes you to a mailbox, where you leave a message.
Outside of business hours, you can't leave a message. Want to call in your INR at 7AM when you took it? Sorry, you have to wait 2.5 hours. Want to leave a message for a prescription refill in the evening when you took your last pill? Out of luck. Try again tomorrow mid morning. Again, I like the office, but there should be a way to leave INR and prescription information outside of business hours.
Aniris Hernandez
Apr 24, 2018
