Northland Family Care: Granberg Dana H

Front office and doctor very nice! However vikki at check out wasn't very pleasant over the phone or in person! In fact she went out of her way to introduce herself to me as conflict like a child. Very unprofessional.

I am a new patient who saw Beth Collings today and she is simply amazing. As a young person with a laundry list of problems she never once made me feel guilty, wrong, or crazy. Thankful to have found someone who makes me feel heard.

Nobody seems to be able to do their jobs at this place. They always mess up paperwork, they don't call in prescriptions, and fail to send info to Qwest MULTIPLE TIMES They don't seem to care about anything but shuffling people in and out to collect their co-pays.

I'm not sure how difficult it is to send a 30 day prescription to the local pharmacy they already have on file. But I'm willing to wager a different primary care office in the Northland wouldn't forget 3 days in a row.

I have been a patient at Northland Family Care for over 15 years.going back to the days when they were located in the Seaport complex in Liberty. The physicians and staff at this practice are, quite simply, the best. There have been numerous occasions over the years where these good folks have gone over and above the "norm" to provide me with excellent care and follow up.

My wife and I recently moved to the state of Florida. Believe me, you do not realize how much you value having a good doctor and medical staff available to you.until you don't. Northland Family Care, and Dr. Daniel Roney, have earned the highest recommendation I can give. They truly care about their patient's well being, and the personal attention you will receive from them is second to none.

If I could give this practice zero stars I would. I saw a physician that I liked for several years at this practice. The front desk staff was always very pleasant, but the back office staff was never very kind. When my doctor would order tests or referrals, I would have to call the office several times to get anything done, and more than once, I gave up.

But I kept going there because I liked my doctor, so much so that I told my husband to go see him. My husband is a veteran and has some service related conditions that are followed up on by a doctor at the VA. When my husband went to my doctor he took his VA records with him, including annual routine lab work that had recently been done. The doctor treated him like he was a junkie, although he wasn't even asking for any medication, and told him that he needed to either see him or the VA, not both.

When my husband explained that he only goes to the VA for his service related conditions and that he needs a civilian doctor for his primary care, Dr. Nelson told him it was "unethical" to see more than one doctor and that my husband was "trying to cheat the system". (We have private insurance and pay our premium and co-pays, so I am not sure how that would be considered cheating anything).

He also questioned why my husband had labs drawn. My husband told him that he was welcome to view all of his medical records, and even had the past two year's worth of records printed off and in his hand. But Dr. Nelson continued to treat him like complete trash, so my husband ended the visit and left. It goes without saying that I called our insurance the next morning and changed my primary care physician.

No doctor is so superior that he has the right to treat anyone poorly. In my opinion shaming a veteran for seeking medical care is something to be ashamed of. I would never recommend this practice to anyone, ever.

Only started going to Northland in August of 2015 after numerous urgings of my wife who had been going there for several years. Found Dr. Nelson to be an extremely qualified physician who has a really friendly bedside manner. Have also had appointments with the nurse practitioners and they have been exceptionally good. Would I recommend this facility? YES.

I have been to many doctors over the years as my husbands previous career had us traveling regularly. Finding Beth has been my greatest experience when it comes to a primary care physician. Everyone there is kind and helpful and I am so grateful to have ended up here.

I have been a patient of Dr. Nelson for 15 years and have stayed at this practice because I think he is wonderful. Unfortunately what that means is 1+ hour wait times to be seen and rude nursing staff. Going to the doctor has become a half day ordeal with this office. Additionally, I recently needed an imaging order to be placed for an important health concern.

It took an entire week of calling every single day and one day twice to get this completed correctly. The staff not once called me back with the exception of the office manager on the seventh day. I was never provided an explanation as to why this wasn't addressed timely. The order at one point was faxed to the wrong business and then had a fax fail with no follow up or resending. I have been so disappointed in this practice and I would look elsewhere if you're seeking care.

Dr. Nelson and his nurse Marcy are the absolute best! They have been taking care of my family for the last 10years. We are always greeted with the utmost respect and care. They listen to your needs and direct us to the best solution. I have raved about them to anyone who is looking for a family doctor that truly cares about his patients!