Physician Referral Service

I had to go in for a small scale surgery recently & I was treated so well! Dr. Hanley completed the surgery perfectly, as usual, but on top of that the rest of the staff made me so comfortable. It's never an enjoyable experience having to go into the hospital & have surgery but everyone was so patient & calming. The anesthesiologist answered all my questions & all the nurses, Victoria, Tim, Miriah & Wendy, we're all so friendly. Keep up the good work, guys : thank you for easing my anxiety!

Dr Garza was fantastic! I needed a few stitches in my face after an ice climbing incident and Dr Garza did an exceptional job. Staff was friendly. I hear the food is good there, too.

My sister was taken by ambulance to Montrose the morning of Dec 29, 2020 because she suddenly and quickly was unable to breathe and had chest pain. The hospital told her she had esophageal spasms and needed to just wait them out. At 11:30 pm on Dec 29th my sister died in a cabin she was vacationing in of Aortic Dissection. This hospital failed my sister and my family. We will never recover from this grief.

Update 2/14/2022 ***A reminder to watch ALL bills coming from this hospital carefully. Even though we are on a hospital approved payment plan and are making monthly payments with receipts to back it up, we received a "Final Notice" letter stating we will be sent to collections for the balance! If there is any chance to be seen at another medical facility, it should be considered, as their billing department has numerous billing issues that are completely unfair to the consumer and cause much unneeded stress! ***Update: I appealed the hospital's decision to refuse to re-bill me for self-pay to the highest level to no avail. IMO this is an unfair business practice as this is up to each hospital and how they write their policies.

The hospital does not have to have this type of policy in place and if they do it is a way that they can charge higher prices for services by taking advantage of the consumer/insurance company. As I pay for my own insurance premiums, co-insurance, deductibles, etc., I don't think any hospital should be able to dictate how I choose to pay for my healthcare and I really dislike being taken advantage of and feeling powerless.

This type of policy is one more thing to add to all the other convoluted healthcare/insurance billing processes we are all subject to in the US. Other hospitals do not have this type of directive in their policies. I hope that this hospital will consider removing this practice from their policy to be fair to consumers (if it is in fact this is included in their policy because they didn't provide any written documentation to me unless I missed it in all the paperwork that is given by registration to be signed before any procedures, doctor's visit takes place).*** While the medical care I received was fine, I am writing this review to make others aware of what I think is unfair billing practices.

I had presented my insurance info for OP tests not realizing at the time that self pay rates would provide better pricing than my contracted insurance rates. I asked to be rebilled as a self pay patient after I realized and offered to pay my accounts in full at the self pay rate. After waiting for about a month with no call back, I called to find my request was denied.

They said it was denied because it "would be too difficult to rebill" and then later "against hospital policy". They refused to refund the small payment to my carrier and rebill me in full. Please be aware of the billing department's unwillingness to help the consumer and be wary of providing insurance info at registration especially if you have a high deductible health plan as in my case, it would be less cash out of my pocket to be a self pay patient, then use my high deductible insurance plan benefit.

If you feel the need to go to the ER just dress your toddler as a dr & they might do more than this staff can. Good luck! I had to drive to delta after being discharged. They're a joke.

My daughter had been vomiting for nearly 24 hours and was severely dehydrated. She finally agreed to let me take her to the ER. I've not had good experiences with this hospital, but it was the closet. I dropped my daughter off at the entrance and left to park the car. When I got inside, she was barely able to stand and forced to fill out documents and sign.

She was so weak. We sat down and started to wait. It's been my experience that vomiting for that length of time can cause severe dehydration leading to the organs shutting down. I finally got up and asked the gal if triage was going to check her. She had zero idea and didn't bother to find out. Instead, instructed me to use the red phone to call and ask.

A nurse answered and said she would check. Another individual named John picked up the phone. I repeated my question, and he rudely responded that it could be 5, 10, 15 minutes or a half hour before a triage nurse could check on my daughter adding that only the worst cases would be checked. How the hell would they know how bad she if triage isn't checking her?

I stepped outside and called Delta hospital. They said they were busy, but to bring her right away. I went back in and asked my daughter if they had checked her yet. Nope. I barely got her to the car, she could barely walk. I got to Delta, a half hour away, and triage checked her right in. Why? Because it was effing serious. They immediately hooked her to an IV and started checking her organs.

Something Montrose should have done. This isn't the first time we've had to leave this hospital for another. A nurse named John (coincident?) was rude to my ill husband and refused care for him, insisting he only need oxygen and sent him away. By the way, my husband died 3 weeks later of lung cancer, a disease they neglected to find by repeatedly telling him he had an infection. This use to be a great hospital. It's obvious the hostile takeover of the hospital has not fared well for the community.

My family and I just moved to Montrose and we had to use the Emergency Department and they were absolutely awesome! The physicians and caregivers made us feel safe and we received high quality care. You could tell they were really busy but they did not make you feel that way. They are a bunch of great caregivers and we are happy to have that in our new community.

My son took my daugther in law to the ER with bad ear infection they were keept there for over eight hours. she was in pain and no one care to even give her anything. They keept taking everybody else who was walking in and they keep ignoring them. The worst kind of treatment! Very unhappy, uncaring "nurses"? They need to find a different job if they hate what they sure be doing; which is taking care of people.

Yesterday my seventeen year old grandson was crying with a terrible abdominal pain: my dauther in law was very scared, she suspected an apenix problem. She immediately drove to the ER. They again were ignored for over three hours the nurses keept taking every patient who walked in. And they were left to the end. I can't believe they are so terrible to a boy who is in terrible pain. I wonder why they keep ignoring my family the way they always do here? I wonder if is the hispanic last name? Something needs to change!

I hate hospitals in general. But the experience I had at this hospital was amazing. I was impressed by the outstanding professionalism and care of the doctors and the staff of the emergency on 10/05/21. Thank YOU all of the Montrose Hospital.

The hospital experience I had here was pretty good. All the staff are very friendly and very helpful. However on the backend with billing has been an extreme nightmare! I really truly hope that anything I need in the future I'll be able to go to Junction for. I don't think anyone should have to deal with these billing nightmares! I have been an inpatient and outpatient biller for over a decade. I have just never seen such a lack of effort!

You are sending a Veteran to collections because you billed the wrong entity. As a veteran I receive all of my healthcare through the VA. Unfortunately, the VA does not have OB/GYN care, so I have to be referred out into my local community. Your finance department does not have a thorough enough understanding of the different VA entities and how to bill them.

They billed two different entities (both were incorrect) and one of those entities paid a partial balance, leaving myself responsible for the rest. I have been calling for over a year now to get this addressed, and today your employee named Edward informed me that I will be sent to collections on Friday. I am incredibly frustrated, as I have spent more than my fair share of hours trying to get this finance team to understand where THEY made a mistake, and now I am paying for that mistake.

Been here many, many times. The ER services are extremely poor. Don't expect prompt service. Takes an hour to be triaged and than who knows how long to get into a room. Honestly I feel like it would be easier to go to a hospital 30 minutes to an hour from Montrose. Sad. They need double the rooms in the ER center IMHO the worst EVER! I seriously think you'd be triaged and in a room faster driving to Delta or Grand Junction Definitely doesn't seem like people suffering in pain are a priority If you feel like you may need medical assistance EVER in your life, don't move to Montrose I genuinely feel that the personnel care about the patient but at the same time they really need to update their ER facility. It's more outfitted for a small town population of 5000. Seriously frustrated

I had a great two day experience here after an unfortunate bicycle accident. First of all the EMTs from Ridgeway who picked me up off the side of the road, 25 miles away, did a fine job protecting me and getting me into care here. All staff at all levels were well trained, caring, and and thorough. They listened and helped. And, the facilities were top notch. Well, since I'm a nonnative l may never see these folks again but thank you and God Bless.