Mountain Eye Institute

My son has been to Mountain Eye Institute twice, both times being an emergency appointment. The first time Dr. Anderson was over in Kanab and my son got something in his eye. The staff worked us right in that day. Dr. Anderson was great. Then again today he got something else in his eye. I called them a little before 5, the receptionist was amazing, she got us in touch with the on-call Dr and my son drove from Kanab to Cedar and Dr. Duncan came in and seen him and got the foreign body out of his eye. I would for sure recommend to anyone. Thank you for being there when we needed you.

First and last time there. Thought I would try them out and as a new patient they asked me to arrive 20 minutes early. Arrived around 8:40 a.m. for my 9:00 a.m. appointment. At about 9:03 a.m. they called me back to the exam room. Once in the exam room I did the eye chart stuff and the assistant checked the pressure of my eyes. She advised me the doctor would be right in.

After sitting for 45 minutes in the exam room with no contact from anyone I walked out. Total time at office about an hour and twenty minutes. It was probably another 15 minutes before they called and asked where I went. The assistant stated they had an emergency come up and that is why it took so long. I can understand that and I would have been more patient if someone actually communicated that to me instead of just leaving me by myself during that time. Will I go back, nope! Will I refer them to anyone, nope!

Had an enjoyable first appointment here. Staff was friendly and helpful. They made the experience for my kid fun and answered all of his many many questions. Wait in the waiting room/lobby was a little long, but that might have just been what time of day it was or that it was our first time there. Once we got in the back, things went quickly. Satisfied with the level of care received.

I purchased two sets of glasses here and something went wrong. I think the prescription is off as well as the lenses seem to be not quite right. Each pair has different issues rendering them unusable. On the positive side the doctor that performed the exam was great and answered all my questions in detail. Overall Mountain Eye Institute is a large and busy practice.

I'm sure I could go back and work with them to address the issues with my new glasses. However, it's such a process I don't feel like going back. I'll donate these and move on.

Staff has always been very friendly and willing to help. From my experience, I cannot recommend LASIK surgery. It has been nearly 3 months since my surgery and although I can see at a distance pretty well, it is like looking through water or with a halo effect. My eyes are sore, dry, itchy, and fatigue very easily. The nearsightedness that I had prior to surgery is gone.

I can't see basic things like clothes tags, menus, or texts without readers. The doctor has and continues to try and help and I am very grateful for that. I've gone through a thousand eye drops. I can only hope that in time my eyes improve, but it's hard to be a graphic designer and have such sore, blurry eyes all of the time. Thanks to everyone for working with me.

Great experience with Dr. Anderson in solving glaucoma and cataracts resulting in restored vision. Very professional and pleasant office staff. On time a reasonable amount of appointments for a busy office. Gin B.

There were too many patients in the regular waiting room for appropriate social distancing, so they opened up additional waiting space in the billing office. The person behind the plexiglass had her mask below her nose most of the time I waited. Another patient in the additional waiting room had her mask down below her chin and was offended by my request to put it up appropriately.

The whole atmosphere here is a little too casual, with people coming in and out of the exam room without using hand sanitizer outside the door. Lens Equipment did not appear to be disinfected before or after I used it. Chin tissue papers in use on some but not all equipment. Head bands to rest forehead against May not have been clean. Won't be back till COVID-19 is completely over.

The receptionist was very kind and welcoming, the gal that did the eye exam was a little cold I think. She wasn't rude necessarily, but she wasn't welcoming. However the low rating would be because of the overall wait time being too long. My son didn't even get to pick out new glasses because he had to rush back to school. I was told it was because one of the two appointments was a new patient appointment and they were just waiting for the paperwork to be completed.however we continued to wait in the waiting room, after the paperwork was completed, for 25 minutes and an additional 30 minutes in the exam room waiting for the doctor. I don't think I'll be returning.

I really appreciated the wonderful staff at Mountain Eye Institute. Not only Dr. Duncan, who was extremely personable but also very straight forward which was great because I want to be informed completely. His upbeat attitude is very contagious. The staff eas very attentive and so helpful. Kathleen actually filled out my paperwork for me because of my eye injury.

I never even asked for help. What a wonderful surprise. When I enter the facility, I entered through the eye glass center. I immediately had staff jumping up and asking how they could help and then proceeded to walk me to the correct area. I loved my experience. I walked in so scared, then walked out feeling confident that I was in great hands. Such a great and comforting feeling. Thank you so much.

This office is well-organized, well laid out, clean (without being overly stark/sterile, and highly professional. All the staff and doctors are caring and personable. I enjoy the fact that everything is explained before or during testing and procedures. They always review any changes in medications, and they inquire about changes in daily activities plus environmental concerns. Even my husband (a former optician) has high regards for this office.

The entire staff are very professional and considerate. It's a very pleasing and comfortable environment. The medical professionals take all of your concerns into account. The medical professionals are extremely thorough with eye exams, and take time to answer all of your questions. I am very pleased with Mountain Eye Institute and would recommend it highly to my family and friends.

I recently had LASIK surgery done with MEI. If you are looking for a great place, with friendly staff to have eye surgery, this is the place. They took excellent care of me. They were professional and so easy to work with. They truly have figured out how to personalize your health experience without making you feel like an experiment or a number. You know and feel that your care is their number 1 priority. Don't wait to get care from them. You won't regret that you chose them.

I just happened to find The Mountain Eye Institute in Cedar City, UT as I drove by. My wife and I moved just recently and I need an eye exam. I was so impressed by the waiting room, staff, and Dr. Duncan. They were all very kind and the tests I was given where much more thorough then I had ever had with Kaiser Hospital in California. Dr. Duncan was extremely helpful in helping me decide on a cataract proceeded that could help my double vision which after years of going to Kaiser no one ever suggested the surgery.

I am greatly impressed with the Mountain Eye Institute that my wife made an appointment also. I even her from my ex-wife about how she was also impressed by the eye institute for her surgery too. Wonderful place, staff, and doctors. So glad I found them.

M;y experience with Mountain Eye Institute was a wonderful surprise to me because of past experiences with clinics. I found their staff personable yet professional and very courteous. Not in a condescending way either. They remembered my name and preferences from visit to visit. They were so helpful and pleasant. The doctor we had was Dr Duncan. He was also so courteous and personable, and again, not in a condescending way. I will recommend them to others who are in need of this service.

I have been going to Mountain Eye Institute for many years. I have always been treated well and welcoming. I have had the opportunity to be seen by Dr. Anderson, Dr. Duncan and Dr. Christian. They are all very professional and caring. My cataract surgery was heaven sent. I went from wearing contacts and very bad vision to almost 20/20 without glasses. I trust my vision to them all. And the staff is great.