Highlands Regional Medical Center proudly provides the latest in CT Scanner technology. The Philips Brilliance 64-slice CT Scanner is a fast and powerful way for physicians to see what's inside.
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Reviews (3)
Amanda G.
Aug 18, 2016
We are NOT happy with our experience with the PSY Center on the ARH Hospital Campus. My father was in this facility for a week before I was notified of his status. It's almost impossible to get in touch with the medical staff, social workers and/or the patient. There is a hospital phone menu that drops you into a voicemail system. And when you DO speak to a staff member, they are not helpful at all.
They just forward your call to someone else's voicemail, and you RARELY get a call back. My father was released from the hospital with no notice. He was sent out in hospital attire, with his street clothes in a garbage bag, and 2 pill bottles in his hand. No follow up care plan was provided. And no staff member cared to talk to him or me on the way out. They just set him out to get in the car and go. If you have other options for inpatient behavioral health care, I would strongly suggest going elsewhere.
They just forward your call to someone else's voicemail, and you RARELY get a call back. My father was released from the hospital with no notice. He was sent out in hospital attire, with his street clothes in a garbage bag, and 2 pill bottles in his hand. No follow up care plan was provided. And no staff member cared to talk to him or me on the way out. They just set him out to get in the car and go. If you have other options for inpatient behavioral health care, I would strongly suggest going elsewhere.
A. M.
Jun 07, 2016
We have taken a family member for cancer treatment several times to the ARH Markey Cancer Center and have been appalled by the consistently poor management of this facility. Our patient is frazzled and upset every time we have to enter this facility. Markey has taken a terrible situation in our lives and made it even more difficult. The office staff are unable to answer basic questions and are not very considerate of the patients.
Medical staff are curt and do not introduce themselves to the patient, which is crucial to help frightened cancer patients feel more comfortable. Please, never walk into a room abruptly and begin jabbing a patient without saying a word. Our patient's doctor at the main hospital has been horrified that the Cancer Center has not properly flushed our patient's cancer port during appointments.
Our insurance company informed us that Markey just allowed paperwork to sit unprocessed for weeks after our visit, even while Markey was assuring us they had sent it to the insurance provider. Our first visit was late winter/early spring and the lobby was freezing cold. I felt terrible for the elderly cancer patients who were clinging to their jackets.
The lobby filled up with waiting patients as the doctors were hours late with no explanation from the office staff. There was an insulting amount of trash lying around the lobby; not a small amount. Meanwhile, the young staffer sitting at the wig station was having a personal phone conversation for over 45 minutes that was not proper in a medical office.
We have had no conflict with any of the staff because we ask only necessary questions regarding care and we try to just survive our appointments at Markey. I can't believe how poorly patients are treated here. Our experience with this facility is consistently akin to a bad fast food restaurant experience or a frustrating day at the DMV; certainly not what one would expect when desperately seeking life-saving treatment for our loved ones.
In fairness, there was one staffer who appeared to be a friendly office manager who came out to the lobby and kindly engaged with patients, but this was the only positive aspect from multiple visits. Eastern Kentucky already suffers from a lack of medical resources and access. This facility needs a total rehabilitation in management and office culture. My family has been treated with more consideration & respect in a veterinarian's office. Our people deserve so much better.
Medical staff are curt and do not introduce themselves to the patient, which is crucial to help frightened cancer patients feel more comfortable. Please, never walk into a room abruptly and begin jabbing a patient without saying a word. Our patient's doctor at the main hospital has been horrified that the Cancer Center has not properly flushed our patient's cancer port during appointments.
Our insurance company informed us that Markey just allowed paperwork to sit unprocessed for weeks after our visit, even while Markey was assuring us they had sent it to the insurance provider. Our first visit was late winter/early spring and the lobby was freezing cold. I felt terrible for the elderly cancer patients who were clinging to their jackets.
The lobby filled up with waiting patients as the doctors were hours late with no explanation from the office staff. There was an insulting amount of trash lying around the lobby; not a small amount. Meanwhile, the young staffer sitting at the wig station was having a personal phone conversation for over 45 minutes that was not proper in a medical office.
We have had no conflict with any of the staff because we ask only necessary questions regarding care and we try to just survive our appointments at Markey. I can't believe how poorly patients are treated here. Our experience with this facility is consistently akin to a bad fast food restaurant experience or a frustrating day at the DMV; certainly not what one would expect when desperately seeking life-saving treatment for our loved ones.
In fairness, there was one staffer who appeared to be a friendly office manager who came out to the lobby and kindly engaged with patients, but this was the only positive aspect from multiple visits. Eastern Kentucky already suffers from a lack of medical resources and access. This facility needs a total rehabilitation in management and office culture. My family has been treated with more consideration & respect in a veterinarian's office. Our people deserve so much better.
Jeremy R.
Nov 21, 2011
Unfortunately the only Hospital close enough for emergency situations in Hazard. The hospital is not known for any specific specialty and is quite basic. If you have any severe condition or ailment I would suggest seeking treatment in a larger city with a better hospital than this. I have been to this hospital many times to visit others and also to be treated myself, it seems like the staff has a job to do and they do their job, they certainly do not go above and beyond as most modern up to date hospitals do.
