Dickerman Lauren J OD

The staff and doctor were very friendly and professional. They took time to answer all my questions and made the eye exam a positive part of day!

Reception was very rude and gave me incorrect information about my insurance. Not sure why I keep going here. Doctors are always very nice.

I had a great first experience today both with the Doctor and the front desk staff. Knowing we have to return annually is stress-free with that type of environment! 5 stars

Here is the thing, the manager was so rude whenever I go to that branch. I picked that location bcz it was closer to my work place. After a year I scheduled my eye exam the doctor was nice but the manager, she was forcefully asking me to buy the contact lenses, bought those lense, they gave me trial pack of lenses but those were still not working out for me.

I did not even open the box of lenses and tried to get the refund. But she was like we don't refund those lenses on asking she said bcz the insurance doesn't let us. Long story short I talked to insurance, me kept asking for refund she made her own story and and never refunded my len charges. DONT GO TO THAT BRANCH. I'm not sure about the other one.

I wish I could give them zero. Worst experience ever! Rude, arrogant, unprofessional, not being honest about their availability. Their receptionist is very rude, she called me about my insurance details and was very rude in the phone. She was even worse in person. She refuses to help clients. She told me there is nothing available but when I called other centers they all had availabilities.

The people who work here are unbelievably friendly and helpful. I had anxiety going in there and by the time I left it was gone. The Optometrist was so nice and she was professional. I felt like I was just having a conversation with a friend. Thank You

Harvard Sq eye care is a great option. I always have great doctors who provide great care in a clean, convenient and professional environment Shame on me for forgetting the doctors name I had today at the Davis Sq branch but she was great. All the doctors I've seen over the years are great

The staff and the optometrist were incredibly kind and helpful

Amazing care and expertise and a big selection of frames. Glad I chose Harvard Square Eye Care.

Got me in last minute with a random eye issue I was having; so, so grateful!

I have always had positive experiences with Harvard Square Eye Care, until my most recent appointment. For context, I have been seeing optometrists since I was 6 years old, and am fairly comfortable with the process. At this appointment I saw a brand new optometrist, who barely spoke to me. He repeatedly touched my face without any warning, even after I jumped (every time!) and asked him to let me know what he was doing.

In my experience, though I know a doctor will touch my face during an appointment, I expect them to let me know just before doing so. In addition, though I let him know I couldn't see without my glasses on (and obviously he could see my prescription), and my eyes were dilated, he left me in the room to get back out to the reception area without helping me get my things or confirming I wouldn't trip on my way out.

He didn't offer me sunglasses (when I asked at the desk they did give me some) and flipped the lights on without warning, which can be very painful with dilated eyes. Overall, I felt as though the optometrist had no understanding of what it means to be unable to see, to feel vulnerable in an optometrist's office, or to have dilated - painful! - eyes. The only reason I give this 2 stars instead of 1 is that the visit did happen. It's a low bar.

It was a really great experience to get my eye exam, very friendly staff and doctor. They especially care about hygiene, clean frames every time someone tried them on, Absolutely love it!

I had a few glitches along the way but both the Davis Square store as well as the Belmont store where very patient and never stopped until the problem was resolved. I'm very grateful for their help!

Absolutely everyone would works here is amazing: kind, patient, and knowledgeable. I have called so many times to ask questions and talk through the process of getting glasses for my little girl-I never feel rushed and always feel cared for. I worked with Denise recently, and she was wonderful!

Really friendly staff and a very convenient location. The only gripe I have is that the staff could use some training on their equipment

I had the best experience here just now. Denise helped fix all my old glasses. I had an old pair that was broken due to a punch to the face. Another optometrist had given up on them - Denise used a few strategic screws to bring it back to life. She taught me how to think about gasses sizing. Dr Burke also did me a solid. She measured my through my old glasses and told me point blank that I could indeed wear them without fear of making good my eyesight worse.

Throughout this, everyone (Denise, Bobby, Kathy, Dr Burke) worked around my schedule, were patient and polite, and answered all my questions. I felt treated like a human being. A+ would come again.

As Carly Simon sang. Nobody does it better. This is the best place for eye care and eyeglasses I have ever been to. Everyone who I interacted with was prompt, friendly and helpful. I forgot to get the name of the person who checked me in but I believe they were the very person who called and made sure my information was correct so check in went very smoothly.

Doctor Burke was patient and thorough. Denise helped me pick out my glasses and was amazingly helpful and knowledgeable. The promptness 100% comes from everyone knowing their shit. I was able to get an affordable pair of much needed new glasses because Denise had a full grasp of what my insurance covers and a sense of what glasses would fit my face and style.