Daneshmand Said

I went to this clinic a few years ago to have my eggs counted. Seeing reviews that are mostly still horrible shows me this place will never change. This clinic is a great example of how poor the American for profit medical system really is and don't be fooled by the religious entities, it's all the avoid taxes to help the greed stricken 1%. I feel better about my decision to move out of this country in the summer thank goodness.

That being said, my experience felt almost violating. They might as well have not put any lube on the ultrasound prob. Then I was kicked out in the lobby and told my results in public because they were having a busy day, I guess HIPPA violations are budgeted for in this clinic because I was told I had a low egg count and that they couldn't find another ovary so I apparently only had one ovary and the woman actually said "I don't know what you should do about that, good luck having kids have a nice day." Then the lobby door closed shut behind her going back into the back clinic.

I thought I was infertile for the past 5 - 7 years until my current OBGYN told me I had 2 ovaries and was astonished about how I was treated. For those who are wanting children and need excellent care - research other facilities anywhere else in the country - fly if you have to.

I have to agree with other reviews mentioning horrible customer services. This place used to be great but I believe they changed their management during the pandemic and now they treat patients like garbage. Especially the new patients coordinator Jamie is extremely rude and unhelpful. Save yourself some headache and STAY AWAY from this place. They are many other fertility clinics in this town that have excellent customer service and bedside manners.

My husband and I scheduled a virtual consultation with this clinic in October of 2021. The doctor showed up 45 minutes late to the appointment that we took time off work to go to. During the appointment the doctor said they were unwilling to accept tests we had recently done at another fertility clinic and that they had to do their own tests in their clinic.

We explained this would cost us out of pocket because we are military and Tricare had already paid for them at the other clinic. They still wouldn't accept the other tests. Today, April of 2022, we received a bill for $100 stating that we are over 120 days past due and threatening to send us to collections if we don't pay it ASAP. This is the first bill they've ever sent us and there was no communication with us that we owed them money or anything until today.

I am extremely disappointed with the experience with this clinic. It's already hard enough to go through fertility issues and this has been an unnecessary added stressor. It's disappointing how financially driven this clinic appears to be.

In the middle of treatment and prices keep changing And get expensive every time. I was supposed to do a mock cycle and then the plan changed but I was never informed. This clinic needs to be more attentive and honest with customers. I had to push back transfer date because of last minute changes with finance's that came up. I am currently in the middles of cycle so unprofessional. Financial advisor states fees change every 90 days this is ridiculous!

Deserves no stars! Horrible customer service just over the phone! I will be filing a formal complaint on Ms Smart mouth Hayes. I work in healthcare and thats no way to speak to potential patients! Will not waste my insurance my money or my time on this place whatsoever

We went to two different fertility clinics before The Fertility Center of Las Vegas. And I couldn't get pregnant. Instead I got OHSS and miscarriage. And then, I researched a lot and found Dr. Shapiro! I really think that he is the best fertility doctor. And also, the nurses are very skilled, so I was always comfortable there. In fact, I got a pregnant! Now, we have a cute 5 months old son. We have 7 more embryos. So, we are planning to go back soon: Thank you so much everyone at Fertility Center of Las Vegas!

I just finished all of my initial workup testing/studies and although it is overwhelming, the staff and Dr. Shapiro have made this experience better with their excellent service and amazing bedside manner. My husband and I are excited to go forward with the next process because we know it will be a big step towards getting pregnant if all goes well. Thank you FCLV for making this journey less stressful and for providing individualized care.

My wife and I had previously worked with another clinic who was wonderful in every way, so when we came to The Fertility Center of Las Vegas, we had very high expectations. Our expectations were met and exceeded! The staff was great! Dr. Bedient was THE BEST, and answered every question we had as if it were of the most importance and always made sure we felt comfortable and confident in the process.

This can be a stressful process, but, every step of the way, we felt like we had someone supporting us, answering questions, encouragement, etc.! Much of the staff is great too! We always received a warm welcome, even being a part of the LGBTQIA+ community, no one treated us any different which was a huge relief. Would highly recommend Dr. Carrie Bedient and The Fertility Center of Las Vegas!

These ladies do an amazing job at communicating, working with my busy schedule, are competent, and have a great bedside manner. I just got home from my retrieval and my nurse Jamie was so kind and thorough. My anesthesiologist Joan was great and I was comfortable. Dr. Bedient has a way of using humor to keep things light and ease anxiety. My only criticism is their check-in process of standing outside until checked in, but I assume it is necessary for patient safety during the pandemic. The office is very basic, but they are efficient and prompt, we never wait long. Over-all, I couldn't hope for a greater team!