Bozeman Urological Associates - J Bruce Robertson

The billing department at this hospital has put me through the ringer after a car accident that was not my fault.

I arrived by medical transport from Ennis for an emergency appendectomy in the middle of the night. They had a surgeon standing by and got me in to the operating room shortly after midnight. The surgery was a breeze and recovery was warm and caring. They provided everything I needed, and even a bed for my husband to sleep on so he could stay with me through the night. They fed me breakfast and lunch the next day and I checked out around 1 PM. Amazing service and fabulous staff. Thank you very much!

We came here from Boston 7 years ago concerned about the quality of healthcare in Bozeman and was surprised at the high quality of care we have received at BH. They saved my life and are treating me successfully for very serious illnesses.

This review is specific to Bozeman Deaconess Laboratory services. I'll give them more than one star because eventually results will get done. The most recent failure was an attempt to drop off a kidney stone sample. I tried to drop off the sample at the Hospital lab site only to be turned away because "they didn't have that machine" and I would have to drop it off at a different site (19th ave. location).

I arrived at the 19th ave. location and was told they send the sample to the main lab. wait for it. at the hospital. A 15 minute trip to drop off a sample turned into over an hour and will extend the time it takes to get the results. Thankfully none of the test I've needed are urgent.

I had a previous injury that led to me separating my shoulder again today but the doctor was not interested in my medical history. I was told that my previous injury didn't matter cause I had just hurt it again today even though it was a Hill-Sachs fracture (depression on humerus head that increases chance of shoulder dislocation and separation) but I guess that had nothing to do with hurting it again from lifting only 35lbs.

I was left to sit in the waiting room with my shoulder in excruciating pain. IF YOU ARE NOT IN A LIFE OR DEATH SITUATION DO NOT COME HERE, go to one of the urgent cares where they treat people correctly!

I went to ER for a severe UTI. I was on vacation, the ER doc sent me up to the urology Dept. I was seen by a terrific and caring Dr Skenazy. After going thru my chronic UTI issues. Called for a CT scan ( after giving a specimen ). I was immediately taken back and in a matter of minutes was finished. I returned and he explained what the next step to be taken was. 100% for the hospital, Drs, Nurses, and all staff. Oh yes it was the cleanest hosp ever.

With the lack of competition in the area any physician affiliated with the hospital charges top dollar for visits and procedures. Ive reached the point of cringing every time a see a letter from them. Check out the Consumer Reports hospital rating for Bozeman Health. Billings Clinic has 50 acres by Costco, hopefully they can help bring choice to the community.

They don't even deserve a one star! For one 10 minute office visit I was charged $175.00 but the next 10 minute office visit I was charged $431.00 and they would give no explanation when I called them. Talk about screwing the public! If you have to go to the doctor DO NOT go here!

I am a healthcare provider at another facility and to say the average wait time is 21 minutes is very skewed. We have been to Bozeman Health several times and even when the waiting room is dead, let's be more realistic at like 2 hours+. I have worked with lots of doctors and facilities and I am least impressed with the lack of moral, lack of education, and most important lack of follow-up from this facility.

They are not even close to being a hospital I would want to associate myself with. You either love healthcare or you don't. We were there with a family member several weeks ago and we had to wait forever for a laceration across the head. I guess it wasn't bleeding enough for it to be an emergency for them. By time we actually got in, the compression we had on it for hours, slowed the bleeding way down.

They didn't do a CT scan or x-ray. Maybe our insurance wasn't the Cadillac plan they wanted. So really you only get the care you need if your insurance is superb. I would rather go to Billings or Missoula facilities. So I get a bill for the emergency visit but they did not treat us like it was an emergency. I ask why? We didn't receive emergency care or was even given preferential treatment. Wow they should receive a grade letter "F" for their services, lack of care, and even their billing.

Again been here several times over the years and it has never changed. I keep hoping it will but after years and years hoping for different results, I still get the same results every time.

I am a healthcare worker in the Phoenix area. My mother and father went to the ED today at Bozeman Deaconess when he woke up with persistent nausea/vomiting, tremors and unable to stand. He is going through radiation therapy after having a prostatectomy (in Phoenix) for prostate cancer. The highlight of the experience was when my 62 year old mother wheeled dad out of his ED room letting them know he needed a bathroom break.

Nurse Missy said okay, pointed in the general direction of the bathroom and watched her wheel him away. My 62 year old mother then grabbed him up from his armpits and hoisted him over to the toilet. Now, in my hospital, we don't let family members lift patients up and down. They seem to do things differently there. I am actively looking for a flight to go help take care of things.

In the meantime, I am very frustrated with their general lack of concern for my family. I have plenty more stories to tell in the short three hours that they have been there, but that one really infuriated me. On a side note, when I called to "visit" with the charge nurse, he was understanding and tolerated my dissatisfaction quite well.

Update: family member came in for second knee surgery - same great experience. After last surgery - in follow up, they found a spot on a lung - turned out to be cancer. I doubt anyone else would have caught it. So add the 6th star. Previous review: Dr. Deibert (orthopedic surgeon) and Dr. Moog (Anethesiogist) performed complete knee replacement on a family member. Facilities looked new & maintained.

All nursing staff and volunteers were incredibly helpful. The use of technology to keep folks informed - while using numbers released only to the family members - maintained privacy (& I'm sure HIPA requirements). Being from The big city visiting a relatively small town, I was really impressed with the quality and the service. Let's see how well post op is dealt with.

Avoid Dr Bjorn Sauerwein, he does not care about his patients. has no bedside manner at all. Asked me what I wanted him to do for me after I have been having bladder pain for over a month. And basically acted like he gave up on me because he doesnt know what else to do.

The billing is awful. The online bill pay doesn't work as it says the enrollment ID is invalid, even though I have the bill in front of me. So I called and waited on hold forever. The person who answered confirmed online doesn't work. I know. I've tried for three months. From other posts, I'm going back to review all my statements. It seems that over charging and not filing with insurance is habitual with them.

There is only two stars because one of the nurses happens to be very kind. Very serious issue here. The doctors and nurses are not on the same page, had to tell about five of them the same thing because apparently there is no communication. Waited hours for a room with no explanation as to why it is taking so long. One of the doctors was not gentle at all and caused more pain. Very very slow. If It is nothing serious I would recommend waiting until you can go to your primary doctor with an appointment. The ER is not worth it.

I read other reviews, as with everything it is what you experience. I had a very scary incident and observation with their patient check in. Wrote a letter to the CEO. He is obviously in denial, never even had the courtesy to respond and could care less about people. Perhaps it is time for him to depart.

I've been bringing my kids here to peds for almost 4 years and LOVE it! It may just be their doctor (Blake) that we love but we are always treated with respect. My husband has been to the ER twice and I've been to a hematologist (Castillo) a few times and we have never had a bad experience. Glad that Deaconess is our hospital.

Thankfully, I have not had to use this hospital for anything serious because I have experienced nothing but incompetence from Bozeman Deaconess. The billing from this place is a nightmare. They create a new account for every procedure and visit. Then you get a bill for every "account." It is very confusing and we almost got turned in to collections even though we were paying more than $500 per month after our insurance was billed.

They were not applying the payments to the right accounts. When we called for more information, we only interacted with rude, incompetent, unprofessional individuals who gave misinformation and contradicted themselves. We actually found new accounts assigned to us that they didn't even know existed! If you don't have a heart condition, you'll have one after working with the rude accounting department.

If they cannot perform simple billing, how could the same hospital perform a serious medical procedure? I lived in Billings for 10 years and had no problems. I'll be heading back there unless it is urgent. Bozeman Deaconess is a joke.