Northside Ent

Dr. Youkilis is a caring and kind doctor. He is smart and the best doctor I have visited in the past 25 years. He has taken care of me with great respect and I am indebted to him. All other doctors should learn from him and follow his approach closely. With my best wishes, Sadeghi

I was able to schedule an appointment within 2 weeks. The staff were most courteous and helpful. I had an audiology exam and then saw the doctor on the same visit. Outstanding experience.

Dr. Youkilis and the Northside ENT are amazing! From my first appointment the entire staff was welcoming and very informative along with attentive to what I was experiencing. Dr. Youkilis walked me through everything in detail, did amazing work on my surgery and even went to update and educate my mother on everything while she was in the waiting room.

The Carmel Specialty Surgery Center was amazing as well, the team checked on me made sure I understand everything pre op during and post op. I'm new to the area so didn't really having any ideas on who to go to but you can not go wrong with Dr. Youkilis and his team. The absolute best! Thank you all for all you work and time to help me.

Saw Dr. Beach. Nice, friendly staff. Dr. Beach was super nice! Office is clean, still requiring masks thankfully!

Absolutely love Northside ENT Dr. Youkilis was very helpful explaining my diagnosis to me, he was kind, and timely! I didn't have to wait months to be seen, was only a week from initial call. Office was clean and neat. 100% recommend Northside ENT!

Great first visit to Northside ENT. Well organized and run office. Appointments were on-time and all staff were welcoming and friendly. Highly recommended!

Dr. Youkilis, Jen, & Christina are the best! I was a new patient but they could not have been more kind, courteous, & professional to my wife, Laine, & me. Dr. Youkilis thoroughly evaluated my situation & quickly got to the point of my problem. Under the circumstances he wants to reevaluate me in 6 weeks to make sure I am doing well. We recommend Dr. Youkilis & his staff to anyone needing a fantastic ENT!

Dr. Youkilis is wonderful. Had a great experience with a popped eardrum. No surgery needed. He is on time and his bedside manner is AWESOME. Staff is super nice as well! Would highly recommend him and his staff!

Dr. Beach has been my family's ENT doctor & surgeon & has done different surgeries for different problems on my family members & myself! I couldn't be happier or more appreciative for having him as our 100% trusted doctor! Each & every outcome of his surgeries has been nothing but excellent & 5 star! To top it all, besides that he is caring & takes time to listen & to explain, it shows that he takes pride in his work to be the best & do the best for his clients! That's admirable! He is THE BEST HANDS DOWN! Afi Kleinman & Family

Went in thinking I had a sinus and ear problem. Dr. Youkilis knew immediately what was really going on. Treated me quickly and got me feeling better immediately. The office is very efficient, clean and modern. All of my appointments ran on time!

I've been to Northside ENT twice & saw Dr. Beech both times. He's extremely skilled in his craft and his honesty is top-notch. The first time I went to him was for persistent swollen lymph nodes in my neck. I had been to my medical doctor three times for this issue, each time telling me that I was a "mystery." After an examination, Dr. Beech said he couldn't believe that I hadn't been diagnosed with mono & ordered me to get a blood test that same day nearby.

Within a few days, I had a follow up from Dr. Beech confirming it was mono & gave me tips. The second time I saw him was for my frequent bloody nose episodes. I walked in fully expecting to get a nose cauterization (as I had done in the past with another ENT). Dr. Beech examined my nose, said that cauterization wasn't the best route for me & instead suggested a $5 nose gel that is natural with no harsh ingredients.

I have been very impressed by Dr. Beech's examinations and professional opinion each time. He's not in it for the money & definitely wants to help. The waiting room is nice & spacious with two restrooms. Front desk is a little chaotic but they apologized for my wait, which was very sweet.

My doctor recommended this office for a hearing test. Setting up an appointment was easy but the office staff were fairly gruff. Reception was also not friendly, not acknowledging my arrival at the front desk and answering phones prior to greeting me at the desk. The hearing test was extremely thorough and the staff conducting the exam was very professional.

They explained the process and the results. The doctor was fine, a bit condescending, but fine. I'm always concerned when a service recommended, that "oh, by the way - we offer that service at our business, conveniently located next to our office, with shared waiting area". Conflict of interest? The hearing aid place felt like a sales pitch. I didn't know hearing aids were such a profit-maker. Will I return? Maybe.

There are two words I would use to sum up my experience with Northside ENT--FRUSTRATING and EXPENSIVE! IMO this practice has poor communication methods, sloppy billing procedures, high fees for services and even prescribes/performs unnecessary services. The first time/new patient office visit is $375. Upon arriving and before I even saw the Doctor, I was called back to a sound booth for a hearing test. I'm of an age where I don't need a hearing test, moreover, the reason for my visit had NOTHING to do with hearing loss and was completely unrelated to hearing.

I declined the hearing test as it seemed nothing more than a veiled attempt to inflate the bill. In hindsight that should have been my first clue to simply walk out. The appointment was with Dr. Youkilis and found him to be unhelpful, arrogant and condescending. He was in the room maybe 10 minutes (that is $37.50 a minute!) he performed a procedure that lasted about 2 seconds and the charge was $117 per ear!

I received four different bills none of which had the same amount due and it took 7 months and numerous calls to get a final bill. One appointment ended up being $610 worth of charges and a COMPLETE waste of time and money, plus Dr. Youkillis didn't fix/solve a thing--months later I still had the issue that I went to see him for. Take a hint from fellow Yelpers and steer clear of this practice--they aren't the only show in town so do yourself ( and your wallet) a favor and go some place else.

The Office Staff here is awful. My daughter had her tonsils out July 2018 and the office staff was neutral. Last week (February 26 2019) we visited the office for an ear issue. As a returning patient (which should really be CUSTOMER) while scheduling the appointment we experienced terrible, bordering on rude, customer service over the phone. Our family physician had to get involved to get an appointment within the necessary time frame.

When we arrived for our appointment we witnessed the front desk staff belittle and berate a NEW patient who was only 15 minutes early for her appointment, therefore they would NOT be able to see her today. OMG are you kidding me? New patients fill out all paperwork online prior to the appointment, all that's left is to give them your driver's license and insurance card to make a copy of and sign the last two pieces of paper in person - shouldn't take more than 15 minutes.

This doctors office front desk staff made this NEW patient wait while they checked with the doctor, came back out and promptly sent her away, "sorry you weren't early enough, we won't be able to see you today." WTF! Dr. Hackett always treats us well HOWEVER customer service counts. And these Doctors own the surgery center they use so they've got some skin in the game. If the medicine is equal, it's the customer service that separates providers. If your first contact with the office is "lacking" try another specialist.

Extremely friendly staff! Front desk woman went out of her way to compliment me, really brightened my day! Doctor Ashley was patient, kind and informative. I felt like my questions and needs mattered. Recently moved to Indy from NC so I've been looking to establish a primary audiologist and I feel confident in my decision!

These incompetent boobs are the epitome of everything wrong with the medical industry. I went to see Dr. Hackett about two weeks ago complaining of sudden tinnitus in my right ear, pressure, feeling of fullness, loss of hearing. I go through the hearing test with some young graduate who was clearly very inexperienced who tells me I have lost half my hearing, then they shuffle me into see Dr. Hackett. Hackett says I have nerve damage and need an MRI to ensure it's not a tumor.

He also informs me I'll need to go on steroids, but there is only a 30% chance I'll recover my hearing. The dizziness is debilitating, but I'm told I'll probably have to learn to live with it. I ask if I could have fluid on my ears and am told "no." They send an order form for me to have an MRI at Northwest Radiology and call in my steroids.

Low and behold (like many others have experienced according to previous reviews), the office never called in my steroids. I call over the next day and they swear up and down they did call them in. Well, they didn't and I had to request AGAIN before I got them. My wife picked up the steroids and I wound up needing to call the office to get an explanation on how to take the steroids since Hackett didn't bother to explain.

On a hunch, I start taking a powerful decongestant and indeed it helped significantly. So much for the no fluid theory. I call NW Radiology and tell them I'm a patient of Dr Hackett's (although I feel more like his bitch at this point) and schedule my MRI. Thursday I get a call from Hackett's office wondering if I've scheduled my MRI and letting me know they've sent over the order form.

Now it's Friday. I arrived for my 2:45pm appointment. After 45 minutes of waiting they tell me Dr Hackett's office never sent the order for the MRI. Further, they also inform me that the phones are apparently down at Northside ENT and they can't reach them. Now I sit in the waiting room at NW Radiology while my spouse heads to Hackett's office to get the order form.

The level of incompetence and total lack of follow through is disturbing enough. The fact that Dr. Hackett seems to be on cruise control at this stage in his career and has no interest in even pretending to engage in patient care or bothering to accurate diagnose a patient's condition is absolutely vile. It appears as though my experience is not unique. I'll obviously be going to another ENT for the follow up on my MRI. Dr. Hackett, if you're tired of your profession and no longer can muster up the strength to feign passion and care for your patients, retire! You're dealing with peoples' health, a-hole

Worst office staff ever. There must be a shortage of competent staff as this office has the bottom of the barrel people working for them! Dr. Youkilis is wonderful! His medical assistant Tammy doesn't return phone calls. The receptionist could care less about a patient except to get your insurance cards. We walked out after being told to be at the office at a certain time. We drove 2 hours to get to the appointment and ended up walking out after waiting for over an hour. Shame on this practice for poor patient care!

I don't usually post reviews at all, especially about an ENT. But today how I was treated, was very ridiculous. I feel like if I was white, I would have been treated better. I went to my appointment on time but had to get there 15 minutes earlier if my paperwork wasn't done.? And if you do it online you don't have to come early. I did it online and idk what happened but I guess it didn't go through to them?

And they said I was late 3 minutes and couldn't see the doctor. The front desk check in lady with round glasses today was so rude to me, I can't even imagine to explain my rage. If I did not have a full beard and my name was an American name then I probably would have been seen today. It was 3 minutes. and she didn't even try whatsoever even though I live 35 minutes away. Thank you guys even though I was recommended here but was treated very wrongly.

Dr. Seth Bruggers and Northside ENT are THE BEST around. My daughter had serious sore throat and it was getting worse. First stop St. Vincent clinic on Hazel Dell. Big fat mistake. Sent her out telling her she had a "virus". This is a girl who gets strep twice a year. Less than 24 hours later we ended up in ER because she could not swallow. They sent her out with penicillin and steroid.

Three day later ended up at IU urgent care because her doc was not available. Doc there said definite infection may be abscess different antibiotic and steroid. Today phone call came in at work she is hysterical.cannot swallow hurts on one side of her face. I was desperate and called Northside ENT and BEGGED them to see her. They were able to get her in at 3PM. Dr. Brugger came in and took one look, said it was an abscess and explained the options.

She was scared, crying, in pain and he was WONDERFUL. Oh I did not mention my daughter is in college. He told her to go at her own pace, if he was hurting her to punch him but he felt lancing it was the best option to recovery. He let her take her time with it and then stayed around until she was ready to go home. The office was CLOSED! I cannot thank him and this practice enough.

Dr. Seth Bruggers is the best! I feel he really cares about his patients and takes the time to explain the issue, prescribe the best course of treatment and details expectations along the way which is both required and appreciated when dealing with pediatric patients. He performed the tubes surgery and follow up for my 18 month old. On the first visit, the office was busy and there was a long wait!

I completed all paperwork in advance so showing up early was an unnecessary request by the staff and added to the wait. Once seen however, the care was good and detailed and immediate timeline sent for surgery. On the day of surgery, he was a pro and explained the process, findings and next steps. In a follow up, Dr. Bruggers and the staff were incredibly flexible, I showed up at 7:34 and was seen by 7:50 for an emergency appointment. The staff were kind efficient and accommodating and the Dr. Professional, efficient and detailed as always. Definitely recommend.

I was very pleased with my appointment with Dr. Hackett. Both he and his assistant were incredibly nice and funny. I really appreciated his bluntness ("This is going to hurt" as opposed to the usual and inaccurate "This may sting a bit" that you get from most medical professionals). He did a really nice job explaining things and made me feel very comfortable. My appointment was at 4:00 p.m. and I was back in the parking lot at 4:20 p.m.! I would certainly recommend Dr. Hackett for anyone in need of an ENT specialist.

The office staff and woman who did my hearing test were amazing. Dr. Beach was not. He acts as though people who have mental illnesses such as anxiety also cannot have physical ailments. He was dismissive and unsympathetic to my ongoing discomfort. Would not recommend.

Dr Youkilis needs to replace his front desk person. Not professional at all. Talks too much thus others cannot check in. Dr Youkilus is very professional and did explained to me what he was doing. I go back in 6 weeks to see if the plan is going to work. Will have more questions then.

Ive come here for my tonsils over the past 5 years. I have also come here when i had a ruptured eardrum. The facility is conveniently located ate the corner of Penn and Old Meridian. Parking can get tight since they and the businesses below get busy. Northside ENT is on the second floor. The check in process is super easy and cool. they give you a tablet to digitally fill out the questionnaire and even pay for your co-pay right there hassle free.

Its easy and quick. They ask you to come to your appointment 15 min early to do this. Ive been going to Dr. Seth Bruggers for my tonsils. He is a great person, easy to talk to and very understanding. I have surgery scheduled with him in March so i'll update my review then. I came here when i ruptured my ear drums in 2011 and again for a sinus infection. Every time I've come here i have been very happy with my service. All of the staff are amazing! Highly Recommend for anyone needing an ENT doctor.

I have waited a bit before writing this review so it could be more complete. I had a procedure a year ago to remove a lipoma above my collar bone. It was purely cosmetic but I wanted to address it. My regular doctor referred me to Dr. Robert Youkilis at Northside ENT. Dr. Youkilis was very personable, did his examination, and let me know my options.

He also let me know the procedure would take place a few blocks away at the Carmel Specialty Surgical Center. The surgery went well, lasted about an hour, and the scar is just a fine line and is practically invisible even though it is above my collar bone. More importantly, everyone at Northside ENT (receptionist, nurse, doctor) was very nice, efficient, and informative.

The office arranged all of the coordination with the Carmel Specialty Surgery Center and let me know who my contact person was. I am not sure how they could have done anything better than they did. The staff at the Carmel Specialty Surgery Center was nothing short of phenomenal -- everyone from the receptionist to the accounts person to the prep nurse to the doctor and anesthesiologist to the nurse who took care of me in the recovery room.

Everyone was very helpful and informative, let my wife and me know what would happen next, and made sure I was comfortable though the entire process. It had been years since I had had any kind of surgical procedure so I appreciated how well everyone involved did what they do. In my opinion it would be difficult for anyone to do it better. I couldn't recommend Dr. Youkilis, Northside ENT, and the Carmel Specialty Surgery Center more highly. First class!

Knowing that the best way to find a good doc is through personal recommendation, I was motivated to add Northside ENT to my five-star review list. A patient of Dr. Youkilis for several years now, I have only good things to say here. I've always felt well informed as a patient of Dr. Y. Like most people, I don't like spending time in a doctor's office, but I feel very confident going here. If you find yourself in need, get a referral from your primary and go to northside :-