Iris Center

I had a procedure done in April 2021. The Doctor I saw was very dry and unkind in my initial appointment. I specifically commented on his lack of kindness and bedside manor and on the day of the procedure he was much kinder to me. The receptionist must have spoken to him about it. I received multiple billing for my labs and appointments and paid them all promptly. 14 months after the procedure I received another bill, a larger bill.

When I reached out to billing, the first person I spoke to was kind but was confused as to why I was just receiving a bill. I was transferred to the manager and she was very Rude and told me things that were not true and did not match the statement sent to me. The procedure was done effectively, but kindness and professionalism greatly lacked at this office. This will not be my first choice in specialty ophthalmology again!

Stay away this place is a money factory at your eyes expense. Could see better before the expensive surgery was performed.

I took my grandmother to her appointment it was at 10am we arrived early to check in and they dilated her eyes and sent us back to wait in the lobby where we sat for and hour and we were never seen I asked the young woman at the front desk how much longer she thinks it's going to be and she tells me we are next but then the proceeds to call two others after being told we were next my grandmother was tired of waiting and decided she wanted to leave this was completely terrible

I called to see if eye centers of ohio has confocal exams for korneal neuralgia, and a girl named Trinity was super rude disrespectful and she yelled at me. And when asked to speak to someone else she said no. I just want to know if i have it. I just want to get looked at. : For the last year i have been unable to leave my house because of the pain.

Dr. Turgeon has horrible bed side manners! Don't make an appointment with him! And the office Manager is extremely rude! The wait time is absolutely absurd! The front desk however, is exceptional!

Dr. Karns is a wonderful doctor. The nurses are so caring. I had a procedure that needed extra care and they are very responsive. Highly recommend Eye Centers!

Very poor experience. Making the appt as a new patient, my 1st question was, "Do you take Humana insurance?" Answer: yes. Booked, showed up, nice receptionist. Called back by tech (Mark) and was scolded for having my contacts in. Never told not to! Did not have a case, had to be re-tested once they were removed, . Generally a perturbed tech throughout the preliminaries.

Great doc (Dr. Smit) and very thorough exam. Was surprised that I needed a separate appt for contacts. Then very disappointed to learn that neither glasses nor contacts were covered by Humana there. That was my first question! Needless to say, I will not be returning to Eye Centers of Ohio on Frank Rd. In North Canton. Too bad. Excellent doc, but very subpar service otherwise.

I had laser cataract surgery in November and December. I cannot begin to tell you how clear my vision is. Dr, Turgeon is amazing!

I have never been able to see so well. The office and surgery staff are friendly and caring. The surgeon did a wonderful job. They took time to listen to my concerns and chose the best possible outcome for my vision. Office and surgery center are convenient locations. Some of the wait times were a little tedious. But overall I am absolutely thrilled with my new unassisted vision.

The doctors and the medical staff are caring and great. The office staff is semi-incompetent. They cannot take messages properly, do not send medical records to other physicians as promised, and don't even turn on the phone when they are supposed to be open. The optical department didn't even bother to tell me when to expect my order. Expect great physicians, but beware of office staff.