Consulting Optical - Martin G Edwards

First visit to this location in Glastonbury for me. Very speedy service at the eyeglass shop and extremely reasonable price to swap out lenses into a different t pair of frames. Very kind, courteous and professional! I will be back next time I need glasses!

I got in right away then they put me in a waiting room for 35 minutes waiting for a vision test test to find out That I will still be there for another half hour to get into that test and I haven't even seen the doctor yet after 2 hours. They are obviously overbooked it's like a factory lines everywhere waiting Room full

Excellent physicians poor patient management. Arrived at the check-in desk at 9:00 didn't see the doctor until 10:30. The move to the new building didn't change much. Wait time still much too long; should be improved.

I had an appointment today at Consulting Ophthalmologists in Glastonbury, CT. This was a referral from the Hartford Headache Center. As a new patient, the impression this office gives is that they only care about the money coming in, they don't truly care about the QUALITY of care. I checked in at 1:15pm and didn't leave until 3:35pm. Almost 2 and a half hours!

I have never spent that long at an eye appointment before! Nurses are the ones who do your eye exam, your field of vision testing, etc. You only see the doctor at the end for about 5-10 minutes. When I brought up the issues I was having, he simply said I don't know. WHAT?! According to them, my eye glasses prescription didn't change but yet, my eyes are blurry?!

I have been a customer of Target Optical (Dr Stimac) for several years. You can get a much better quality exam, more tests, and someone who wants to help you in much less time period. What a disappointment Consulting Ophthalmologists was.

Love my doctor and his staff. They are very friendly, thorough, knowledgeable. They make you feel that you are very important to them! The only thing that could be improved on is the timeliness of scheduling. Although the technical staff take you within a few minutes of your scheduled time, I have waited as long as an hour to see the doctor.

I recently had eye surgery with Dr. Edwards. At my followup appointments the staff in the new Glastonbury office were wonderful. The front desk staff were friendly, helpful and pleasant. The assistants to the doctor were new to me as I had not seen them in that office before and they were both very kind and caring. They answered all my questions and were very well informed so that I knew what to expect. I would recommend Dr. Edwards and his staff to anyone looking for a wonderful ophthalmology group.

My initial appointment with Dr Edwards was great. The Front desk staff was friendly and efficient. The tech was knowledgeable and personable. She preformed her task with no stress to me, Dr Edwards was awesome explaining my situation and what he would be doing. My second visit was the day after surgery this appointment was also a great experience.

The entire team is efficient and Caring. Shout out to Meg who takes a lot of pride in her work and helping the patients in a efficient manner. In my third visit to the office I was seen by Dr Bushley. Dr Bushley and his entire staff were great also. I highly recommend Dr Edwards and Dr Bushley. They go out of their way so that you have a great experience.

If you visit this office, be prepared to clear out half your day. You will sit in the waiting room for at least an hour for an initial meet with a tech, then you will be sent to second waiting room where you will wait for an additional 30 minutes or so before you are able to see a doctor. I have had this exact experience on several occasions. It is not a one-time occurrence, slow and inattentive service appears to be their business model.

DR. Koval and staff are excellent. They are thorough, professional yet friendly. I was told to return in one month but the checkout informed me that she did not see any time in the schedule. Dr's assistant would contact me. She did but the only opening was out 6 weeks in Farmington. Schedules should not be that tight so as to not be able to fit in a follow up. Maybe a wait list can be established?

The first visit they were great. Went back this year for an exam and boy, was I disappointed! They are extremely over booked. I waited over AN HOUR for my appt! Desk staff is impatient and unfriendly. They are only concerned with $$$ and not helping you. The Dr. is great, but that's about it. I had called back after my appt to see about getting in to see the Dr. for a different issue. Sorry, booked for months, unless you want to call it an EMERGENCY visit? LOL Meaning - pay double? They clearly don't care about their patients, only about making money. Looking for a new Dr. and will not recommend anyone to them anymore.