Soundview Medical Associates

Dr Paula Ortiz is the best! Sorry she is no longer at Soundview.there great loss & mine.

Hartford healthcare bought them out. They don't take my insurance and didn't tell me until after my appointment.

Honestly can say I've never had a bad experience here. Typical doctor's office and everyone has been pleasant. Thank you

No more walk-in hours! I do enjoy this practice, but they have not updated their walk-in hours. there are NO walk-in hours anymore despite what their website says.

If you're looking for a medical organization capable of communication, steer clear of Soundview. There is absolutely zero ability to get ahold of any human by phone and voicemails go unanswered. I had a very time-sensitive request for medical release forms for insurance reasons and it's very troubling that every department's line goes to voicemail and you don't hear back for days.

I had to physically show up at the office to request forms and even then they said everything would be taken care of but I can't get in touch with anyone to follow up. Extremely frustrating.

Office staff is horrendous. I think they've hung up on me over a dozen times today and all I've tried to do is make an appointment. They really don't care about anyone but themselves.

Steer clear of this practice. Had a 9:15 appointment for a physical. Two hours later I was still siting on exam table feet dangling in a johnny coat. Nurse didn't care if I stayed or left. Decided to leave and woman at reception ( the only person who seemed to care) went and found Doctor. He did literally a 5 minute exam and took no history. Claimed he reviewed my chart, which is a joke as my last physical was more than 10 years earlier with Dr. Lipira who has since passed away. Waited 5 weeks after blood work to finally receive a call to review results but it wasn't the Doctor who called me, it was his very rude nurse because "the Doctor was away".

Will find another doctor and get my records transferred as soon as I can. This group is really horrid. Btw I also spoke to the practice manager. They promised she'd call me within 24 hours.never did. I had to track her down after a two week wait and although empathetic, she resolved nothing for me. Stay away from them. Awful place.

I have had the worst experience with Dr. Leone. I asked for my physical and immunization forms to be signed by Dr. Leone and have been chasing for 2 months and still nothing. No one cares to return a phone call back to you after leaving multiple messages, disgusting attitude if you go in person bc there is no way to get anyone on the phone. Unbelievable but never had to wait for my physical form for over 2 months.

I only imagine having a health issue with such an attitude. I am just so disappointed and urge you do not risk with your time and health going to this doctor or even hospital.

Terrible customer service. Nurses and doctors do not care about the patients. After being taken over by Hartford Health, service and quality of care has gone down the drain and gotten continuously worse. In order to get an appointment, you have to leave a message for the doctor's nurse to call you back. After a week and several messages still no return phone call.

I even tried to reach the doctor through their messaging portal about a non urgent issue and also got ignored. I raised my concern to my doctor Dr. Bhande who literally said "I don't know" and hung up on me. They want to blame the pandemic but this issue was happening long before the pandemic. I started having problems getting a hold of the doctor since December 2019.

I have been calling for a week straight to get my father an appointment (he'd be a new patient) but every time i call the person who registers new patients is never there and finally when she was there i was put on hold for over 10 minutes so i hung up and i called back 6 times and the phone was never picked up or anything. horrible service over the phone can't imagine how it is in the facility safe to say my father will not be going here.

I called this place after getting their number through insurance and spoke to reception about THERAPY and making an appointment to see a THERAPIST. I was called to confirm my appointment but the type of appointment was never stated again. I check in, the front desk staff is rude/standoffish and just not welcoming; they were talking about other patients in front of me.

I was called in by a nurse who took me to an exam room. This was a red flag considering I was told this would be a therapy appointment. I made it clear once my blood pressure was taken and oxygen (I genuinely thought that this was an updated practice for therapy for a moment) that this is not what I was scheduled to be in for. She began questioning the steps I took to get here and talked over me - after I re-explained myself so she maybe could finally understand, she walked toward the door and said, "Well, this is above my pay grade, " and closes the door.

I then hear her talking about me to the other staff outside. The doctor, Dr. Ortiz, who I was scheduled to see, came in and had a slight humorous inflection to her voice (due to the nurses recanting of this story), sat down and I had to explain yet again what happened. She then proceeds to start steering me away from the appointment and says she can cancel it.

I already paid my copay so might as well do the thing. but she wanted me to cancel it in totality. So she leaves to "go get someone." Already the staff in the front, the nurse and the doctor were just not okay in the way of patient care. I did get my copay back, but whoever staffs the phones and makes appointments needs to clearly listen better, the nurses need to be better at not talking over patients and not saying rude things. This place was bizarre and the ratings clearly indicate why. STAY AWAY AND GO ELSEWHERE!

DO NOT GO HERE. Gloria who answers the phone and is customer facing is in the wrong industry. Rude. Disorganized. Failed to follow up on requests to renew my Mother's blood pressure prescription, sent two emails stating my Mother's COVID vaccination appointment was cancelled - it was not cancelled. Failed to respond to pharmacy requests since November 2020.

It is nearly February 2021. Refused to provide a prescription to ensure supply until they could find the next appointment in the coming weeks. It is unimaginable. I would strongly encourage anyone to find another medical center. Dr. Wei is not accessible and not patient oriented. They benefit purely from location. Placing the patient first is not a priority.

My Mother was forced to go days without medication resulting in her having to risk walk-in clinics at age 83 to seek help during the height of COVID. Should anything happen Gloria and Dr. Wei will be held accountable.

Do not recommend, steer clear! I had made a name change on my account in their office, on their web portal, and on the phone and they STILL were making mistakes. The woman who called this morning to confirm an appointment was rude and inconsiderate. The supervisor who called me was apathetic and did not care at all that I was cancelling my appointment and finding another Dr.

In the three years going there I rarely saw the same doctor more than twice, as they kept leaving the practice! They were plenty nice and helpful for the most part, as were the nurse practitioners I saw. The rude office staff, billing mistakes, and constantly changing doctors will have me looking for a more stable practice.