West Linn Family Health Center: Endo Joyce S

We've been a patient of West Lynn Family Health for the last 5 years. Ever since Dr. Endo has taken the practice over, everything has gone downhill. The time available to be seen, the front office report, and the quality of overall service. Trying to get an appointment there when you're actually sick is next to impossible and they simply refer you to see an urgent care facilitator.

I even asked if I don't need to be seen in the next week or two, or even further out, when can I schedule an appointment? The answer, we're really short-staffed, you need to go to an urgent care. Not to mention how rude the lady was who called me about it. Made me feel like I wasn't even a patient, just some random person looking for a dr. First, we had to move our kids to find better care, and now both my wife and I decided to look elsewhere. It's sad.

This used to be a wonderful practice where I felt my voice for my health care concerns were heard by the entire staff regardless of who I talked too. Since they had a change in staff due to an unfortunate incident, my experience here as been awful healthcare wise. I went from being heard & being understood to being handled by an MA or nurse who doesn't respect individual knowledge or understand the difference in insurances.

Instead of staying within the respective MA or nurses' left right limits, and inquire further information to provide a background for the doctor which they need sometimes, while being respectful & courteous, they are instead rude, short & demeaning in mannerisms & speech. They refuse to let an individual speak as a patient, the MA or nurse refuses to use technology to look into a patients chart that was started outside of their assigned doctor, and the MA or nurse refuses to reference previous history established.

I do not see this office having a solid retention of the patients who transferred from Dr. Farley to Dr. Endo, if they have to deal with the same discourteous individual. This individual has been wrong on many occasions from FMLA, to insurance requirements and my own medical history documented in my chart for reference. Though their tone changes when addressed in person, the office apologizing on their behalf is exhausting.

I am tired of being treated extremely poorly by the same MA or nurse every time they return a call, to the point I stopped calling because they are too strenuous to deal with in such a short lifetime with so much going on. Sam, Sarah, Roxanne & the majority but, 1MA or nurse are all wonderful to work with to include their PA, Brandon is great to see as well.

I was last seen for routine in 2020 January/February transitioned care to outside provider for my pregnancy & returned for simple PCP issues like weight, diabetic concerns ect, I haven't been back to their office since dealing with the particular MA or nurse because they truly make every visit awful with their mannerisms. I don't enjoy taking to them and refuse to interact with such people. I will not be back except to pick up my medical records.

We are so grateful to have such fine people caring for our family, daughter and son. Dr Endo, Dr Scott, Andrew, Cheri, Liberty. It is wonderful and we appreciate them. All the staff is caring too. Thanks very much.

Dr. Farley is amazing. He is gentle and kind and truly cares for his patients. The staff is always prompt and helpful, too.

It would be really nice if they would send or email notices and updates about current vaccinations and appointments that you need to be having. If they don't have the vaccines available to let the patient know that you are due to get them and where you need to go. It's seems it's up to the patients to remember and know everything and be your own advocate. When brought the issue up to the front desk and the clinical staff they did not address the problem.

We love this office! Dr. Farley is great and meets every person in our families needs, from pregnancy all the way to the adults! Everyone is welcoming and genuinely seems to care. Definitely plan to come here for a long time.

We have been patients at West Linn Family Health Center for around 5 years. Dr. Farley has delivered two of my three kids. I honestly can't say enough good things about their practice. As a mom of young kids, the after hours care and Saturday hours are amazing! Any mom knows that kids tend to get sick and hurt after hours and on weekends. Unlike other practices in the area, the doctors take turns on call, so that you speak to an actual doctor in the practice vs. a nurse answering service. Dr. Farley also goes above and beyond for his patients.

He has personally called to check on us and even recently had me meet him at his home to check my 1 year old after he had bumped his head before bedtime. I can't recommend them enough!

I have been seeing Dr. Scott for over 15 years and I could never see another doctor. Any time my health insurance is going to change, I make sure they accept it first. He takes his time, talks with his patients and you can tell he truly cares. I love everyone at this office. They are always so nice and welcoming. If you are looking for a healthcare provider, I highly recommend them, and I am picky!

This is a great office with people who genuinely care about you. Dr. Scott is a great practitioner who gives you adequate time, considers multiple treatment styles based on your personal preferences, & truly puts effort into personalized care for his patients. Highly recommend!

I don't see a review that mentions Dr Ryan Scott. He has been my doctor for many years and he is an excellent doctor. He is also a wonderful person. You can't go wrong if you are looking for a family practice doctor in West Linn and choose Dr Scott and this clinic. Their web portal is a nice feature also.

Dr. Farley is the best doctor ever. He has delivered our children and taken the best possible care of us and our family. In addition to that he is as good of a person as I've ever met or known.