ANNANDALE URGENT CARE

HORRIBLE receptionists by all means! Lynne and Sumi! and mainly SUMI! What kind of customer service is that, treating their patients with disrespect and yelling! Makes both patients uncomfortable every time they go to the office for a visit! Just because the receptionist is claiming there is a language barrier, really? Two elderly are being Disrespected and discriminated every time they go in front of all the other patients.

Not only that, Sumi keeps changing the appointment WITHOUT any heads up and when we go, she yells at us saying the appointment has been changed, you need to leave or stand at the very end of the line. Even though I have papers printed as a proof from the office with the exact date and time of my appointment. But that happened several times that she would yell at us and change the appointment without our consent or us knowing after we show up. Is this FAIR?

This needs to be addressed immediately by their manager, Arun, or the OWNER. It is very sad this is happening at a great office that should be the treatment for patients and not the opposite at the American Executive Health System. Annandale, VA. And when I called the office, they keep hanging up on me whenever I ask for a manager! PLEASE TREAT YOUR PATIENTS THE SAME WAY YOU WOULD WANT TO BE TREATED BY OTHERS!

We have heard from so many others that this is not the first time someone complains from Sumi and her disrespect/unprofessionalism/discrimination and the way treating her patients. Please, this needs to be addressed as this is absolutely unacceptable treating a 60 year and 70 old patients (parents) the way they are mistreated every time they visit the office.

Please treat them as you would treat elder parents with all respect. This is all what we are asking for! However, I would like to take a quick second to thank Dr. Roger for everything he does. Extremely knowledgeable, patient, respectful and he's the only reason we keep returning back to American Executive Health system at this location. Also, the good/positive thing is that the OWNER seems to care about their patients and responds to google reviews. I look forward to hearing from the owner. Thank you,

I had a telemedicine visit (on Memorial Day no less!) since I had tested positive for COVID-19, a breakthrough infection since I had been vaccinated and boosted. My intent was mostly to understand the length of time I had to quarantine, steps after that quarantine time and the further find out about the timing for a second booster shot, which I had planned prior to my vacation travel. The process was quick, informative and met my needs.

Wasn't a good experience. Waited over two hours in the parking lot awaiting a doctor to call me. Had to call twice to figure out why the wait was so long. Once they told me the doctor is eating lunch. Finally I thought the doctor was calling, but it was only bad nurse taking information. The after two hours finally the doctor called. Would not recommend this place.

They also were not busy at the time I was there. Kids running around inside with no masks and not one word was said to them. Will not return. Go to an Inova place for much better treatment.

Staff was great. The doctor however had little interest in doing their job. I was there 2 weeks ago. Still dont have my lab results. I've called multiple times and was told they were in, a provider needed to sign off on them and than would call me back. Still no call or access to lab results on the portal.

From staff to doctor appointment; All procedure were on time and smooth. Dr. Robert Ewonkem took his time to listen and I got all my concerns answered by the doctor. Thanks for open all 7 days and the great services!

I've been using both Fairfax and Annandale location for many years now. I had never had any issues. The moment I call for sick appointment to the moment I get accepted is always within a day. Never had to wait except only when I walked in without a prior appointment scheduled (took me 15 minutes). Never had any billing issues. Always efficient and to the point.

The system they are using is user friendly, follow-ups are consistent. This is the first doctors office where I know if I am sick, I will always get accepted. It is truly an urgent care mixed with primary care and I feel this is the best model that truly works for the client. Dr. Nguyen is just amazing. She truly cares, she does! She followed up with my twice on my issue to make sure everything is done properly.

But her schedule is pretty busy, so I am very happy to see her Medical assistants who are always giving me enough attention, always seeing everything on the screen and checking for more details and provide proper treatments. Never confused. They do work long hours though. Best physician office.

Nice urgent care with great stuff. My friend has to stop by for urgent care. They made everything easy and smooth for him. Thank you!

I called them for making an appointment for covid testing. The receptionist asked me my insurance and told me to hold and in the middle of talking she put me on hold and vanished for a long time. How can they put patient on hold in the middle of conversation and that also not for no specific reason! Very bad customer service. Very rude receptionist!

Went to get a Covid booster shot today. Arrived 10 minutes ahead of 10 am appointment. Everyone gets their booster at 10 am. People who arrived before us went to get their shot. Then people who arrived after us went ahead of us, including a family of 4 & 3! I went up to check on our appointment and they said they were just going to call us. They called us, then called a woman who had arrived 1/2 hour after us!

This also happened to my wife last week and she had to wait 1 hour while people who arrived after her went before her. Bottom line, you are better getting your vaccine shot from someone else. They are either playing favorites or are incompetent.

Went here for my COVID vaccine and everything went smoothly. I like that I was able to request an appointment and fill out all paperwork online prior to arriving so I didn't have to worry about coming in early and sitting in the waiting area to fill out any forms. At arrival, the man who checked my temperature and signed me in was very professional and quick.

For both shots, I barely had to wait and was seen within 5 minutes or less. The two women who administered my shots (I got a different person for the first and second) were very warm and I wasn't too nervous (not a fan of needles!). The office is clean and I like that the front clinic door was open so it wasn't stuffy. I waited my 15 minutes after the shots then was on my way. Overall, they were very efficient and friendly, I recommend this clinic!