Silverstein Leslie PHYS

The friendliest, well run office. Dr Shu is so sweet, he takes his time and explains everything. Answers questions without feeling rushed. And the girls in the office " the best " so friendly and happy. My mom was so pleased with her appointments!

Dr. Russell Shu was excellent. He did a procedure on my tongue and I did not feel a thing. He numbed the area to be excised and he did the excision expeditiously. He made sure I did not feel anything before he proceeded. The MA in my room, Marga was also excellent. She was very caring and made sure I was comfortable. I would highly recommend Dr. Shu as an expert ENT specialist.

This was my first visit to Dr Pralik Prodhan and I was very pleased with my visit. He was very nice and thorough. He knew what the problem was but still had some test done to confirm everything. I had no waiting at all. Thank you for a good visit. AnnE Booth.

Dr. Pradhan was very Efficient and thorough. The staff were very pleasant.

Worst service ever. Doctors are not qualified enough to do proper treatment. They are only after $$ and charge additional $$ to disclose test results.

They asked for nearly $1k to make an appointment even though the insurance would cover the appointment. They said because of the high deductible on the insurance they would need to cover it up front. The entire procedure shouldn't have been that much to begin with. Stay clear of these money hungry unprofessionally.

Horrible experience I was late 5 minutes for an appointment and I called to let them know! Them when I was at the parking lot they called me back to let me know the need to reschedule the appointment because I was so late! (5 minutes) of course they let you waiting for 20 minutes on the waiting room. So their time is more valuable than yours! Horrible service, dirty rooms and rude secretaries. Run away from this place!

Prescription that was to be called into pharmacy never arrived. I thus did not have the med. This has never happened before at any doctor's office period.

Never even got to see the doctor. Their "system was down" so they "would not be seeing anyone" that day?! She said she'd call back to re-schedule, then she read me my phone number for call-back purposes, so they clearly had my phone number and just didn't feel like bothering to call ahead to let me know my appointment was cancelled. She never said sorry, not once, the entire time we were talking.

I was very annoyed at my wasted time, but it's not like it's her fault if there are computer problems, so I just turned around to leave without saying something angry that I would regret. They she YELLS at me as I was leaving "Well, I'm SOOORRY" with a whine that would do a 5-year-old proud. They never called me back, (even if they had I would have just told them never mind) so I called to make an appointment with someone else and the woman re-scheduling me at a different office said that the Norwood office marked me as NO SHOW. I am LIVID at the atrocious service and care offered by this office!

I had a really bad experience here and do not recommend anyone going here and if I could give negative stars I would do so. They send me in a dirty room with dust all over their machine instruments. Doctor comes in and feels my throat and says ok come back in four weeks and that's it. I go back to front desk and the woman is talking to other lady saying jeez what taking Doctor so long we need to keep people moving here like we are a revolving door. Meanwhile my throat been on fire and I go to ENT Boston and find out I have acid reflux.

I had a chronic nose issue for more than decades, and have finally been cured by this hospital. Dr. Shu analyzed my bad med uses and improved my nose functioning much better. Also, he recommended a light surgery and adjust schedule of operation based on my deduction condition. (Thanks!) Receptionists are overall kind and professionally scheduled for my surgery via phone and mailed the detail. Surgery was successful and I'm having new life by this. Thanks all.

DO NOT GO TO THESE SPECIALISTS UNLESS YOU ARE WILLING TO PAY HUNDREDS OF DOLLARS FOR MINOR SERVICES. I asked my primary care provider about tinnitus in my right ear and had an appointment made here. Once I was actually allowed into the office, I underwent a hearing test. Afterwards I spoke to the actual ear doctor who proposed having my ears drained of wax, which I consented to despite the evident levels of discomfort such a process would entail. Finally, I was told that my hearing was excellent (despite ringing in my right ear), and that if it wasn't interfering with my daily life, I should just ignore it.

I was later billed a total of roughly $320 for services rendered after the initial hearing test covered by the co-pay which consisted of a.) Having my ears drained and b.) Being told to IGNORE THE PROBLEM that I had come there expecting a solution to. How on earth is that worth $320 on top of the $60 co-pay needed to visit a specialist? Needless to say, I will not be returning to this office any time soon.

The staff are obviously trained, talented professionals but the bureaucracy and unreasonable imposition of fees which I WAS NOT TOLD ABOUT UNTIL AFTER THE APPOINTMENT are strong turn offs. Frankly, if I was told the whole thing would wind up costing almost 400 dollars, I would have walked out immediately.

Docs are great, receptionist is always cranky. Lots of sweet elders seek tx at this location, and she has no patience with them whatsoever.

I have had nothing but wonderful experiences at ENT Specialists Inc. I had severe ear infection but Dr. Snyder took care of me. He spent as much time as I needed to answer any questions or concerns I had. All of the staff are wonderful and it is definatly a great place.