We provide excellent care for adults, teens, and children in a relaxing environment. Because our commitment is to our patients and the practice of medicine, we take the extra time to listen to your concerns to ensure total wellness for you and your entire family. We offer a variety of preventative care services such as annual physical exams, vaccinations, and wellness exams.You can rely on us to treat all of your chronic care needs such as hypertension, diabetes, elevated cholesterol, and others. We know that sometimes illnesses occur unexpectedly, we are here to treat your cold, flu, strep throat and many other illnesses.
Services
Formed with the vision of providing quality, patient care for entire families, Pavilion Family Physicians started in Tustin with Dr.'s Kammerman, Bond and Ferrey. All shared the philosophy of practicing compassionate patient-centered care. As the practice grew, the founders quickly realized they needed additional space and relocated in 1994 to their current location in the St.
Dr. Kritz is board-certified in family medicine. Following his undergraduate studies at the University of California, San Diego, he received his medical training at Universidad Autonoma de Guadalajara, in Mexico, and at Rush Medical College, in Chicago. He completed his internship and residency at UC Irvine Medical Center.
Reviews (4)
Brooke Higgins
Feb 08, 2022
Ramona Avila
Apr 27, 2021
Horrible customer service especially by phone. Calling for days to request Rx refill. After selecting the appropriate option from IVR system, I sat on hold for up to 30 minutes each time and NO ONE ever came in the line! Had to hang up. Inexcusable! Our family has several doctors for various reasons and this is the only one we cannot get in touch with. Will be changing doctors ASAP!
Brent Fairbanks
Dec 18, 2020
I am very disappointed to have to leave this review. I had a telemedicine appointment with this office on Aug 6th 2020. They called, took my credit card co pay, the person on the phone asked why I scheduled the appointment, I said that their office called me and said I needed the followup. She raised her voice and said "she DID NOT CALL ME and why would I say that?" - Not interested in any more of the disgruntled employee, I hung up.
I called back 5 minutes later to complain, and you have to leave a message, I left a message in three different mailboxes. A WEEK later I had not heard from them and called them back. Finally got to speak with the "office manager" who kept telling me how they were so good to patients but could not explain why I had not been called back. I asked this gentleman if they wanted me as a customer?
I asked at least 10 times and he never could say a simple yes or no. I am letting my displeasure be known with my opinion and my dollars. This business is not interested in the customers they do have or any more. I would suggest seeking out someone other than this business to put your health and life in the hands of and those who are interested and deserve your business.
The time has come for healthcare to quit treating patients (customers) like garbage. You cannot call, you wait for 30 minutes after your appointment, you are billed incorrectly, your prescription never gets from the Doctor to the pharmacy so the patient has to get involved. If any Doctor ever figured out that you cater to the needs of their customers they would be wildly successful.
Instead the come in late, take two hours for lunch, go home early - and then have to have a day off during the week because their week has been "SO" stressful. Telemedicine is showing us that we can get better service from places that charge 10% of the garbage that is being delivered here.
I called back 5 minutes later to complain, and you have to leave a message, I left a message in three different mailboxes. A WEEK later I had not heard from them and called them back. Finally got to speak with the "office manager" who kept telling me how they were so good to patients but could not explain why I had not been called back. I asked this gentleman if they wanted me as a customer?
I asked at least 10 times and he never could say a simple yes or no. I am letting my displeasure be known with my opinion and my dollars. This business is not interested in the customers they do have or any more. I would suggest seeking out someone other than this business to put your health and life in the hands of and those who are interested and deserve your business.
The time has come for healthcare to quit treating patients (customers) like garbage. You cannot call, you wait for 30 minutes after your appointment, you are billed incorrectly, your prescription never gets from the Doctor to the pharmacy so the patient has to get involved. If any Doctor ever figured out that you cater to the needs of their customers they would be wildly successful.
Instead the come in late, take two hours for lunch, go home early - and then have to have a day off during the week because their week has been "SO" stressful. Telemedicine is showing us that we can get better service from places that charge 10% of the garbage that is being delivered here.
Raul Mazon
Jan 22, 2018
