Hedges Clinic SC

I've been at Hedges since 1982. Been seeing Dr Limon the last 5 years. Love her. Caring, knowledgeable, helpful, professional, reasonable wait time. I've ALWAYS been helped here. Grateful for care. (NEVER had an issue with the ladies at the front desk. Very cooperative, caring individuals.)

Dr Demartele is a wonderful doctor. He is very easy to talk to and is very thorough. He is very kind and professional. His nurse Jesse and Barb from the lab are wonderful also. The facility is very clean.

If I could do zero stars I would! The people that answer the phones are like the DMV, life to people should be up to the Dr or nurse and not a receptionist, this management is really really messed up! People can be put in harms way because of the bad attitudes, stay away from this place! I'm surprised they're still in business! Don't get me wrong about the Drs, they are wonderful! It's the behind the scenes!

I have been going here for 12 years and I've never had a bad experience I can't believe the negative reviews honestly. I have two little kids who see Dr. Donausky and she's awesome. When we can see her we see Dr. Antonini who is also really good. They get you in that day, the Dr's have great bedside manner, great rapport with the kids, never had issues with scheduling or coordinating care or payment.

I recommend calling your insurance provider before you get any service from any Dr because it is your responsibility so you don't have surprises. I see Dr. Demarterleare who is really great too. I was shocked to see the negative reviews in all the time I've been there I've not had these problems.

Dr Antionini ( surely I misspelled his name) is awesome - he's got a great bedside manner - always listens and still cares about his patients!

I was very impressed with my experience with Hedges Medical Group. I was in a bit of a predicament because I was in between pediatricians due to an insurance change, when my 3 1/2 year old had an accident at home, and needed to see a doctor. It was not bad enough to go to the ER or urgent care, but he definitely should have been seen by doctor just to make everything was okay.

I walked into Hedges Medical Group Mokena, and I was very happy with my experience from start to finish. I explained my situation, and they worked diligently to get me an appointment that same day in the morning.on a Monday. I know they didn't have to do this, as my son and I were completely new patients just walking in their doors hoping to avoid a visit to the urgent care.

The receptionists were helpful, and the office was very clean. Dr. Steven Antonini and his nurse were kind, personable, and willing to listen to me. I am very satisfied with the quality of care we received, and I will continue to use him as our pediatrician for our children. Thank you so much Hedges Medical Group!

I just called to get my prescription filled, and the doctor had told me in October to see him in four months. The receptionist told me that the notes said four weeks and proceeded to laugh in my face twice when I had said the doctor had told me 4 months. I will be finding another primary care physician. This place is just awful 24/7 and not organized whatsoever. You shouldn't feel uncomfortable calling your doctor nor should their staff laugh at you multiple times to make you feel uncomfortable.

The front office staff is horrible, I can't believe they decide if the patient is sick enough to come and when. They dont even know how to answer the phone. Dr. Olsen was wonderful, after she left the place went down hill. They are very rude and should not be in Frankfort we have higher standerds.

Doctors wonderful there. And I can't say enough positive about them. Phone system terrible. Tells you that you are in a queue and there are people ahead of you. The most recent was 3. After 15 minutes it disconnects you no matter what. You can leave a call back number and have them call you but why if I'm 3rd in a queue doesn't anyone eventually answer.

I have had instances where the phone people ask very personal questions that I really only want to share with my doctor. When I tell the individual that they say I have to tell them to see a doctor. I don't agree.

I used to love hedges clinic. My entire family went there for every need possible. They had one of the best doctors: Dr Olson. She has since retired from family medicine, in doing so the clinic decided they would ban our entire family for LIFE from every being able to come and see another patient. Apparently, they did it to several other patients as well. However, they are subsequently accepting new patients.

Really poor service and absolutely ridiculous that they would ban people because a doctor decided to retire. Stop accepting new patients then if you can't afford to hold on to the ones you already had

I have been trying to contact my family doctor here, Dr. Limon, for some time but the phone system is atrocious. First it tells me how many people are ahead of me in the phone queue, then puts me on hold for five minutes, then tells me "Extension such-and-such is not available" and hangs up on me! And this was without entering a specific extension; all I was trying to do was call the main number.

I can't even let them know about it because the only contact option they provide on their Website is -- you guessed it -- their phone number. I ended up going to an immediate care facility much closer to me and received perfectly good care there. In fact, that's probably what I'm going to do from now on since I only go to a doctor for a specific problem. Too bad they lost a long-time patient because of their phone system.

My mother has dementia, I made a call to Dr Olson regarding her well being. She was brought in for a checkup, then blood work, and another day for urine testing. Well, the nurse or nurses got a little inconvenienced that my brother & then I called for results and yes we where basically calling everyday! We had concerns about her urinating constantly & her not realizing it.

I was told the blood work results & that there was white blood cells that where high & issues(that could be the result of her age 78) about her kidneys & liver per Julie Smith (nurse) so that's why we had to bring her back for urine testing. Now, we brought her in on a Monday & I called on a Wednesday to find out the results. Long & behold I was told, from Rachel that too many ppl where calling in for the results that my other brother came in with paperwork stating he was "power of attorney" and that myself nor her other son had any rights and that the results where given to my brother that Tuesday!

I immediately called my brother & he told me that he knew he was not the power of attorney of our mother's medical that all 3 of us siblings where and that he would get to the bottom of this. My brother does not have the flexibility to call at times due to his job! He tried to call 2x and know one was in the office, that it closes at 2:30pm! Now, you go online it does not say that!

Long & behold my brother talked to Julie Smith the nurse about my mother's results & specifically asked when the results where looked over by the dr. Julie Smith said 1:00pm this afternoon-long & behold my brother was on the phone with Julie Smith at 1:00pm! As far as the document for power of attorney no such thing! We are now in the process of moving our mother to a another clinic!

I feel that the nurses where just inconvenienced and didn't want to be bothered! Shame on them, in all honesty they shouldn't even have a job! For all we know Dr Olson does she know this has occurred!

Went to urgent care to be seen after being sent home from work sick. Walked in and after a 30 minute wait was told i wasn't able to be seen because of a new patient appointment that was canceled. I was told policy states that because of that cancelled appointment i was not able to be seen. I was never informed of this policy and never signed anything. Horrible customer service cant believe a doctor's office would turn down a patient because of a cancelled appointment.

I hope this clinic gets shut down because they apparently do nothing to help their towns sick as it is! Horrible office, especially when they dont even notify patients of made up polices that are not even read and signed!? Would never return even if I was on my death bed.

Dr. Limon came in with the most unprofessional attitude I have ever seen in a doctor, 0/10 would never come back again.

Dr. Antonini is great with our son. He used to even be my pediatrician. His nurse is amazing as well. Now I see Dr Olson and she's the most caring doctor. Basically everyone I've run into after the front desk is great, but the reviews are right. The front desk staff can use some manners. It's a doctors office but that front desk is not welcoming. It's not like anyone who's going to the doctors office wants to be there.it would be nice to have a good experience while you're there. I've been going to this office since I was a kid so it's disappointing that I feel like I've gotten treated like crap. Attitude, yo! Change it up!

Called Jan 31st to schedule an appointment 20 minutes before close, hung up on. Called Feb 1st right at 8am and got an appointment set up for the 4th in 3 minutes. I have different insurance so I was asked to come early, no problem. I come early and am checked in quickly and wait to be called back. Get called back and basic is info taken quickly. 35 minutes later nurse comes in and takes bp and gets a summary of issue. 10 minutes later my Dr comes in.

I haven't seen her in 3 years, I have a completely different diet, medications and exercise regimen. Explain I've had worsening headaches and recently daily migraines. I get 9 rx power headache pills prescribed and told to come back. I ask about blood work and any other basic test to rule out the worst case scenario. Just come back in 4 weeks and we'll go from there.

I heard the dr tell the nurse to put in the order. I go home still in pain and I'm lethargic and wait for a call to pick up. Nothing for hours, my fiance goes up to pick up and they never received an order. I call at 8am and have to wait another hour or so for them to put it in again. I'll leave my bad pharmacy experience out as its a different business. Pills really didnt help still having migraines.

I schedule a dentist visit who tells me its not related based on his exam. I call drs office again asking why i cant have blood work done and that I'm not paying for another visit. Blood work is ordered, staff was training someone who seemed like they were having a hard time figuring my tests out. Also hear the other ladies discussing sexual encounters or something pretty loudly.

I get my blood drawn and am not told an eta of results. 4 days go by with no word, i call and the lab said my stuff has been done for over a day and they will inform my dr of my concern. 2 days go by, i call again and at the end of the day a nurse calls with results. No apology or any explanation of the constant dropped ball on their part. I got my records the next day and then got an email my redults had been reviewed and are available. Yeah great, thanks for an additional headache on top of my migraines. Everyone I dealt with is nice so 2 stars. Nice isn't a substitute for competency.

The phone system at Hedges was designed by Rube Goldberg. If you call they tell you to call emergency services if this is an emergency, wow I'm glad you thought of that. When you call a recorded voice tells you that no one is ahead of you then it still takes another minute before they condescend to answer. I tried to contact the lab, no answer, so I called the appointment line they told me that the lab personnel were in a meeting. Ok, so they have a recording for everything else but nothing to let you know that they can't answer, and no voicemail? Evidently they got the phone system from the lowest bidder! I love my doctor, I'll follow her to a better clinic!

I feel bad giving such a low score because the doctors I've seen here are all wonderful. My issue is with the office staff. My doctor had ordered an ultrasound and I was told they had to get approval from insurance. After over a week, I called to talk to the insurance department. The woman told me "it looks like they ran it yesterday and you don't need pre-approval".

I wonder why it took an entire week for them to call for approval and when someone was going to call me to tell me I could go ahead and schedule my test. Then, weeks later, my doctor ordered another test that needed pre-approval. The nurse told me if I didn't hear from them in 10 days (by December 18th) I should call and talk to the insurance department.

I don't feel like it should be up to the patient to have to call to check. The office should be calling the patient once they find out. Anyways, it's now March 1st. No one EVER called me. My symptoms subsided or I would have called, but this is just completely unacceptable. I really feel bad for for the doctors because I know several people who have left this office due to the office staff even though they loved their doctor.

So after my daughter was born I was recommended to go to this clinic, what a HUGE mistake that was. In the beginning everything was going fine, I talked to the insurance department and set everything up and they told me there are no issues. I take my daughter for a few more visits for vaccines, nothing was ever mentioned when I checked in or anything.

As I am driving home from the clinic after a visit I get a call from them stating that I have a large amount due and I need to pay for it right away. I was shocked! Basically they claim some new person in the insurance department didn't do something right however I still owed them the money! There was nothing wrong with my insurance and I even called the clinic back and talked to another insurance employee and said that since everything with my insurance is okay NOW that I shouldn't owe anything.

Well that wasn't true! I get another call saying we still owe them money, so I agreed to pay at least half since that was all they would let me do. They never offered me payments or anything even though it was there fault! THEN they sent it to a collection agency! There is so much more to this story, but if you don't want to get screwed over don't go here!

I'm an APN (advanced practice nurse) so I know a little bit about healthcare. Been in the field for over 30 years. I've been going to Hedges for at least 12 years now with my family. I can say without any hesitation that the desk staff are the rudest people out there. I have had 3 unbelievably abrasive interactions with them in the last 3 months and now I'm left debating if I should switch doctors because of the rude office staff.

Here are the details of my 3 most recent interactions (there are more but I think 3 is enough): 1. Desk staff refused to let me make an appointment for my daughter to have a flu shot. She said I needed to see the shot nurse who works the same hours I do.obviously not going to work. I had to lie and make up symptoms to get in to see Dr Limon & Latoya to give my daughter her first flu shot.

People have had terrible reactions to the flu shot, it was my daughter's first, and I wasn't going to take her to Walgreens! 2. I had a chest CT. Was called within 2 hours saying I needed to make an appointment to see Dr Limon ASAP to discuss the results. SCARY! The desk acted like I was coming in for a routine cholesterol check. She booked me out 3 weeks!

I kept telling her I NEED TO TALK TO THE NURSE, thinking I have a tumor in my chest or something. I had to beg her to ask the nurse or doctor to call me. Fortunately Latoya called me a couple hours later telling me I had something in one of the lobes of my lung. I didn't trust it. Turned out to be a typo. 3. Today I tried to make an appointment for my husband.

I just made a payment to our account a couple weeks ago. We have 3 people in our house going to this office FOR OVER 12 YEARS. We have a lot of medical bills, I had surgery recently, my husband was inpatient for over a month last year, etc. But I consistently pay our bills. Bigger bills than Hedges! I was told by the desk staff that my husband owes $104.58 and she cannot make an appointment for him until the account was brought current.

Fair but she didn't leave it at that. She went on to say they have sent 6 bills, the last one was final notice, and that I need to stay current on my bills. Oh, and she has no idea what happened with my most recent payment. Unbelievably rude! Needless to say, I gave her a piece of my mind. She could dish it but couldn't take it so she left me on hold to talk with her manager (I'm assuming).

I explained to the manager my situation, she also made it sound like I was terribly late on this bill etc, no idea what happened to my last payment, blah blah blah. At this point I just wanted to pay the bill and be done. So I gave her my HSA number. When I got to the expiration date I realized the card was expired, and then the manager laughed at me! Honestly she giggled! I'm telling you, these are mean people. Fortunately I had the new unactivated card.

I literally placed her on hold for a couple seconds, dialed the number to activate the new card, merged the calls so she could hear me activating the new card, then when I got off the phone with the HSA she says, "well I deleted everything because your card was expired so we need to start over". At this point, I gave up on making an appointment with the doctor, which should have been the priority because my husband is having concerning issues.

Just for fun, I checked my bills from Hedges. There was no "final notice" on my husbands $104.58 bill. My daughters account is current at $17.18 and my balance is $66.95. AND I made a payment to Hedges for $100 a few weeks ago but it's not showing on any of the bills?!? Considering we have around 22 medical bills that we have recently paid or are paying on and we've been seeing Dr. Limon since she finished school, I don't think that's bad. Dr. Limon and Latoya, you are amazing and deserve quality staff.

Do yourselves a favor and get out of that office, get new desk staff, or educate them. I can only imagine how many patients have experienced delayed diagnosis or treatment because of the desk staffs' poor judgement. It's truly unfortunate.

The doctors and nurses are absolutely wonderful and caring. The lab technicians are wonderful and very good at what they do. Anytime I have an insurance issue, I will only deal with one person and her name is Claudia because she is the best. The front desk office staff need lessons in work etiquette but otherwise my favorite place to go when I'm not feeling well.

I am giving 5 stars to Dr. Olson (Multack) and her nurse Julie Smith! They are wonderful! I drive 90 miles one way to see Dr. Olson and I will continue to do so. She is caring, compassionate, attentive; a fabulous doctor! I never feel rushed when I am with her. She listens and answers all of my questions. Julie is quick to return phone calls and great to interact with. Love them both! I would agree however with other reviewers in that the front desk could be more pleasure especially when calling.

Great team of doctors! We have seen limon, bush, Udovich, and Antonni amazing doctors with great staffs! Can't thank them enough for overseeing our families health! Would highly recommend this location for convince as well as care given!

If I could give less than one star, I would. For the main clinic, I have tried for literally months to get in (Dr. Olsen only takes one new patient per day) Prior to my first appt with Dr. Olsen (already scheduled) I went to After Hours Care at the recommendation of my GYN. They refused to see me for a bladder infection, saying I needed to go to an ER. Wait. I thought this was a 6-9 pm Urgent Care. Appalling and arbitrary treatment. I will be notifying my GYN of the poor practice at this place. Terrible.

I know that any insurance department is hard to deal with. I've only had to deal with them once. The lady automatically hated me right off the bat. Which is weird because people love me. The front end is actually very reasonable and nice. If you think about how difficult it is for them handle all the patients, the phone calls, the files. I would think they would be way more mean.

The reason I'm giving this 5 stars is simply because of my Dr. I have been going to hedges since I was a kid, and had the same Dr. since. Dr. Mike doesn't just walk in, and say "take these and call me in a month." He genuinely cares for his patients, listens to and actually hears what they say, and wants to get them healthy and happy. Let me put it this way. If Dr. Mike moved to Delaware or Arkansas or any another horrible place, looks like I'm moving to boredom at the expense of having a great Dr.

Nothing but problems with the staff and Dr Multack. Her nurse is great, but the receptionist are not very friendly. I have stayed here a couple years and was totally dismissed by Dr Multack. They tell you the place is run however the doctors want to. Have a lot of patience but have lost my patience with them- please go elsewhere-- and their phone system is a joke, they say they are fixing them but have been like this for months. Go elsewhere!

Do not go to this office. Their insurance department is extremely difficult to deal with. They refused to make one phone call to verify my insurance status even though my insurance company Blue Cross/Blue Shield specifically referred me to them. I spent over an hour on the phone with my insurance and all they needed to do was make one phone call and they refused. They obviously do not have their patient's health needs as their priority and do not want new patients. Find another doctor.

Best Doctors ever! The doctors, nurses, receptionists, lab techs, EVERYONE is awesome and caring and sweet! I have only been with this clinic for 2 years and every time I go I am blown away with how professional and educated the staff is: AND because I am still newer to this clinic I can comment without bias! In the past, at other offices, I have waited upwards of 2 hours.

In this clinic I have NEVER waited more than 20 minutes, and that is on a bad day. More often than not, once I check in I have enough time to take off my coat, sit down and load a game on my phone and they call my name! Maybe the rooms don't look the most 'state of the art' but the important thing is, your medical chart. Everything is entered into the computer and when you are given a script it can be sent/faxed right to the pharmacy of your choice before you even leave.

They have a lab on site so when your doc orders something, again it's entered into the computer, and you walk right around the corner and whala, labs done! I've also heard tale that they have an x-ray machine too but luckily my family and I have yet to use this! There's even a small pharmacy too. I also like that it's a practice, if my doc isn't in or is full (same for my kids which is important) if we are REALLY sick we WILL be seen same day! IDK about the last review, I can't speculate as to how sick this person was or was not, but I know that every time someone in our family HAD to get in we GOT in. Also, this clinic has after hours WALK IN! That's right.

After hours walk in from 6-9p, so in the crazy event that you can't get in that day, you can just walk in and be seen on a first come first seen basis and still use your insurance! How awesome is that! I can only assume that's the Urgent Care the previous writer was referring to and it would still have been the same day! Can I just mention again, the computers are linked so the after hours doctors can see your medical history and again send in a script if necessary! Hedges, keep it up!