Primary Care Health Prtnrs

Please just let me say the Bedside Manner of this Health Insurance is 110%.was in the hospital last week in ICU.and a lovely nurse for medical management just called to check in on me. Never happened ever with Blue Cross Blue Shield. Thank you!.

Retired from centra in December.enrolled in COBRA to be effective 1/1/2022. Still as of February 28th claims being denied for medical and phsrmacy even though I have received my ID card clearly showing coverage effective 1/1, and I have paid $ 2000.00 worth of premiums thru March and still cannot access my benefits! I have already made numerous calls to PCHP but problems still persist.

They continue to deny my claims stating coverage terminated 12/31. My advice.dont enroll in PCHP.the left hand clearly does not know what the right hand is doing. Total frustration.its a centra owned company.should have expected this.

After my onboarding experience with PCHP I had hoped to never make any phone calls to them. Though today, it was unavoidable. To my surprise, the CSR I spoke with (Karyn/Karen) was thoughtful, helpful, kind, and sincere. She took the time to explain things to me that I'm sure she had explained to many people, many times before. But she wasn't agitated or annoyed by the fact that I hadn't heard it yet. I don't know what they pay her, but it isn't enough. Thank you for putting my concerns to rest and taking great care of your patients, Karen!

This is the worst health insurance I have ever had (including the travel nursing I did before they passed the preexisting conditions clause). The out of pocket cost and the amount paid for services is ridiculous. The stopping of medications without warning that should not be suddenly stopped- ridiculous (I'm on day 2 of waiting for approval of a med I have been on >15 years and it's Friday). I'm very disappointed and furious that healthcare workers are treated like this (or anyone).

My experience was wonderful. I tried every month to receive a check for over payment on my 2018 insurance. CSR Erma listened, asked questions, and was professional in her contact with me. She was willing to go back to January 2019 and follow the trail of the credit. She got it, I mean really got it. She understood that the check which I had received was for over payment on my 2019 payments.

She assured me she would follow thru and contact me to advise of the progress of the credit. She did and I received a check for the full credit within 5 days. She is GREAT! I believe she should receive a raise or promotion. If I was still working I would steal her to work for me. She followed through, great customer service, professional, polite, listened, and told the truth. She is a great Piedmont representative. She should receive a raise and a promotion.

I haven't had much interaction with Piedmont Community Health, but I've never had any trouble. After seeing the few reviews on Google, I was not anticipating an easy phone call. I was pleasantly surprised by a woman named Renee who was very thorough, polite, and went the extra mile to ensure my needs were met. People are always quick to leave a bad review, while pleasant experiences are unnoted and unappreciated. Quality customer service is a rarity these days, so we should express gratitude when we experience it. Thanks again, Renee!

Review is 0/5. One of the worst companies I've ever had to deal with. I got this coverage since it was the only choice for me as part of the "affordable" care act. I enrolled in auto pay and the double drafted my account. It took months to get them to send me a check for my money. NOONE at piedmont has any idea how their system even works. I had to call Centra and get some answers because they kept telling me Centra wrote the refund checks.

When you call them expect to be on the line for at least an hour just to get to talk to someone. To top off this year they charged me $100 more for my premium in December with no explanation or invoice detail for the increase in cost for the last month. I am so glad I got a job with health insurance provided. I have no idea how this business is still operating and would recommend getting any other insurance you can find.

I got insurance through the Healthcare Marketplace with PIEDMONT COMMUNITY HEALTH PLAN (PCHP), and they have been nothing but a nightmare to deal with. They mixed up my individual policy with the policy I had through my employer, which was terminated in 2016. I cannot access my account to see what I've paid, what's going on with it, make a payment, or change my payment method.

I have called them. I have emailed them. I have asked to speak with a manager. I have even gone to their office. I warned them that if this did not get resolved, I was going to post on every social media platform exactly what I've experienced with them to warn others so they don't have to deal with the overwhelming frustration they've put me through. Apparently, they don't care.

This has been going on for literally OVER A YEAR! Today I get a message that I owe them over $2,000, and they will not allow me access to my account until I bring them a check. Are you kidding me?! How stupid would I have to be to write them a check when I can't even access my account to see any kind of proof or documentation?! They've screwed up my account, and now they're going to hold access to my account hostage unless I write them a check when I have no proof that I owe it.

What kind of business operates this way? Their behavior shows clear contempt for their policyholders. Save yourself from having to go through this horror show and avoid them at all costs. I wish I had.

Absolute joke, don't waste your time. I enrolled in November, it's End of May and still haven't recieved my card. Let alone, try finding a place that accepts them. Better off being uncovered and saving money then being having them. Can't wait to enroll in a new health care provider. If I could give 0 stars I would.

Just moved over from Anthem. can NOT get anyone on the phone. Left message yesterday and of course was not called back. Dreading having to deal with this company for insurance in 2018. Thanks Obama! :/

If this is what we have to deal with from now on with no other alternative, we are in deep trouble. I will save my money and take the penalty at the end of the year better then working with a ghost company. I wish there is a negative star here, they get a --5 star from me.

This is the worst insurance carrier that I have had the opportunity to deal with. There customer service employees are the most incompetent I have had the privilege of speaking with. It has taken 6 months to resolve claims. My wife has been in the insurance business for over 20 years and states she has never delt with such incompetentenci. Do not pay bills and hope to be reimbursed you will never get payed. this company makes Obama care look great.

They continue to decline bills. Every Dr visit will require a reiteration of insurance paperwork verifying coverage. Still they will continue to decline. And the paper work will start over.

If you can possibly choose another health plan, I strongly advise you to do so. To make a long story short, when my (24 year old wife) had chemotherapy after her double mastectomy after finding breast cancer, this insurance company declined her nausea medicine, only allowing her to fill the prescription for 16 pills instead of 60. Apparently to them, after chemo you don't really need nausea medicine.

To add, I am currently in the process of trying to get my insulin back. I am a Type 1 (insulin dependent) diabetic. Two weeks ago, they decided I no longer needed my insulin and declined my prescription. It has been over two weeks and the prior authorization process still hasn't been approved, even though my doctor did his part. Yes, these claims have to do with Catamaran, PCHP's prescription provider, but they are who PCHP chose to provide this service. What I write to you is true. I strongly urge to you to never join PCHP.