Lake Grove Enterprise - Robert Furman

I was diagnosed with thyroid cancer and was referred to another ENT but they were so rude, I then got on Google to see if there was any other ent I can go to. I found this office and what a difference. From the very first call they were wonderful. They answered every question I had even before my 1st appointment.

Dr. Furman was well prepared for my visit (I have a very long & complicated medical history but he actually took the time to review everything before the appointment), he was upfront with me in a kind manner and very competent. I have been to see so many different ENT's in the last three years, I have found that most will not listen to what I have to say, bother to review my chart before the appointment or even attempt to understand how greatly my symptoms have impacted my life. Dr. Furman was the exact opposite.

He is genuinely one of the only doctors I have met in the last 12 years that can put aside his ego to admit when he is not qualified to diagnose &/or treat a specific illness. He gave me the card of a trusted colleague who is more experienced in what I specifically need medically. I am very grateful I was able to see him and that he takes Oregon Health Plan.

All of the rest of his staff were extremely caring, polite and professional as well. The office was clean and I did not need to wait long to be seen by the audiologist or Dr. Furman. I wish more healthcare facilities were like this. Thank you, Lake Grove ENT & Dr. Furman!

My appointment began right on time. The atmosphere was thoughtful and friendly. I felt very comfortable throughout the exam and my concerns were addressed clearly and what was discussed was clearly recorded in a report that was printed for me as the session ended.

A great place to work with. Very professional but down to earth people. I had no problem with setting up the visits going to get things done and discussing this with the doctor

I had a great experience with Dr. Furman. He was very pleasant and informative and made me feel comfortable. Would recommend.

Everyone I came in contact with at this office was kind, positive, helpful and empathetic to my situation. I especially liked my doctor who performed a very uncomfortable procedure but did it with kindness and care. I thought when I left that "this is what healthcare is about". Connecting with the patient, taking their time listening to my experience and giving first-class medical care. I trusted what she told me about my recovery and left feeling confident. I would highly recommend this office.

Dr. Yang is very good. I have a medical problem with one of my ears and it must be cleaned about every three months. I have gone to several ENTs over the years and Dr. Yang is the absolute best!

After twenty years of being a patient I was told today they don't care. Unbelievable poor customer service from staff and management. Do not go here, the manager obviously has eyes on strippers for employees

Dr. Furman was prepared, to say the least. He doesn't mince words whatsoever. He listens, understands, and explains. When I mentioned my vertigo issues, he walked over to the supplies area and pulled out a flyer explaining the exercises I can do to relieve BPV. Great doctor! Would recommend him in a heartbeat.

I selected Dr. Yang for my septoplasty and drove from out of state to see her. She's friendly, informative, thorough, and excellent at her job. My surgery went better than I could have hoped! Looking forward to seeing her for years to come on all our ENT needs.

Dr. Schettler is the nicest doctor I've met.but my lord, talk about a waste of time and gas. Don't ever count on your appointment to start on time. You will have the option to reschedule it for the next day. For two post of appointments, this is ridiculous. Who on earth would drive all the way home and then all the way back? This was a post-op appointment. I hemorrhaged 11 days ago. Where's the customer service here?

I was very pleased with the results of my appointment. The audiologist was professional and informative. Dr. Furman suggested some changes to my current hearing aids that will allow me to wait awhile before needing new hearing aids. I really appreciate that consideration!

I've been coming here for years. The customer service has definitely improved here. The receptionist (Suzanne) is extremely nice, and always willing to help when she can. I see Kim at this location when ever my aides need servicing, or I need answers to question. She is great at her job, and makes the whole process easier.

As a healthcare provider I understand that these are unusual times. Delays, despite best efforts, happen. My scheduled visit was for a hour ago. I have still not been seen. Very inconsiderate

I have struggled for over 10 years to obtain a diagnosis. I received a referral to see Dr. Schettler Huberty and was immediately comforted with her confidence, knowledge, and compassion. She listened very carefully to all I complained about, and offered a surgical solution. This was scheduled right when COVID19 started. So we had to reschedule. Her team was amazing at communication, completing my FMLA for work and scheduling my operation as soon as possible.

I am currently 5 days post operation for a tonsillectomy, adenoidectomy, Septoplasty and minimizing turbinates and I am 100% happy I found this Doctor. I highly recommend her. Thank you so much, Dr. Schettler Huberty for fixing a life long struggle, offering compassion and listening to all I struggle with. You never made me felt stupid, inconvenient and you took very good care of me. I value you.

Ok, I was honestly nervous about my appointment after reading all of the sub par reviews but I needed to be seen sooner than later and they had openings only a week out. I'm pretty certain they must have fired several employees because I had a wonderful experience from start to end. Scheduling was a breeze, after I got off the phone I went onto their website and was able to print the new patient forms so I could have them ready ahead of time as I was going on my lunch break.

When I arrived the intake gal was very friendly but not overly and in a freakish way like some can be lol I had to wait maybe 6-8 minutes for the doctor to come in. She was kind and didn't rush which I appreciate it. She was happy to answer my questions and I felt happy with the end result and her diagnosis. I will absolutely continue to use them as my ENT. Thanks ladies.

I was nervous after reading so many negative reviews but our experience with Dr. Mulcahey was good. She was really nice and so were all of the employees we talked with. I appreciated her giving us samples of some medication before we went and bought it. I only have two complaints, one being we had to wait a month before we could get in to see any of the doctors, and then at our appointment we had to wait an hour before we saw the doctor. Other than that, it was a good experience.

We found Lake Grove ENT because I have ongoing issues with my ears including minor hearing loss, tinnitus, positional vertigo and plugged ears. The entire office staff was wonderful and although some waiting was required, I was never kept waiting more than a few minutes at any point during my visit. Everyone was professional and nice. Dr. Yang is competent, knowledgeable and direct. The audiologist was also great. They were very helpful to me and I highly recommend Lake Grove ENT. I will not hesitate to call their office if I need help in the future.

Love Dr Furman, however, the long wait times both from calling into practice (they rarely answer the phone), and then trying to get an appointment is extremely frustrating. Audiologist 2nd appointment should have been made at time of first visit, I was promised that my trial appliance would be ready in 2 weeks, 4 weeks later I got a call she wanted an appointment to fit me. Another 3 week wait! This delay could of been totally avoided with some basic customer service on the front end.

Dr Yang is a poor excuse for a doctor. This place is a joke. Lost my voice for over a month and she said she had to look down my throat with a scope to see what was wrong and wasn't covered by insurance. Whatever, I understand, just fix it. She said my vocal cords were inflammed and mostly cause by allergies or my acid reflux. (which I already told her that) She quickly prescribe me steriods and tried to send me on my way.

I asked her before I left, "if this doesn't make it better, then what next?!" She replied "oh it will be get better"."okay, but if it doesn't what else can I do." "call me back and we will figure it out, but I recommend seeing a speech therapist to prevent it in the future." After 2 weeks of Steroids, my voice got better. Not 100% but better.

After a week, back to the way it was before. Called Dr Yang, and her answer was to see a Speech Therapist. That won't fix the inflammation. Okay well then I can prescribe you another round of steroids or a steroid injection.or you can see a speech therapist. The steroid was only a temporary fix! It didn't even fix the problem. Why would you think that is a solution?! Or the Speech Therapist? They are both temporary fixes. WORST DOCTOR EXPERIENCE EVER!

I saw Dr Michelle Vessely and was extremely disappointed with her and the office. My wait was very long and there was a medical student taking notes for the doctor during the appt, which was uncomfortable. I went to her looking for an ent who could help me figure out what was causing my breathing issues, was it allergies, reflux, anatomical issues.

She did a scope but didn't wait for the numbing spray to take effect, just commented on how swelled everything was and how hard it was to move the scope. She had very little to suggest, mostly just stared at me as if I had the answers. Seemed to know less about allergies and reflux than my gp, and she's supposedly a specialist. Then she really pressured me to have the in-office ct scan done.

I was so desperate for advice on what to do i even tried asking the PA when the doctor left the room, but she wouldn't give me any info. Then, frighteningly the doctor couldn't seem to run the ct properly. I wish I'd gone elsewhere.

Knowledgable and makes it worth driving 2.5 hrs one way to make a visit. Staff is excellent and tend well to the needs of the patient. Highly recommend Dr Furman, he performed my sinus surgery in 2011.

I saw Dr Furman as a result of a middle ear infection that Legacy Urgent Care misdiagnosed as a common cold. The front desk staff was prompt and professional and Dr Furman didn't keep me waiting as many specialist do. He was attentive to my concerns and listened to everything I had to say. I hilly recommend Dr Furman and Lake Grove ENT.

Dr. Mulcahey is one of the best surgeons I've had the pleasure to experience. The outcome of my surgeries has been very positive. However, the office staff, especially her medical assistant, seems to have forgotten who she is serving--the patient and the customer. A change of career may be in order. If you are able to put up with the politics and sometimes unprofessional and, unfortunately, too often, a lack of compassion from the office staff, you won't regret receiving care from Dr. Mulcahey. I wonder if Dr. Mulcahey is aware of the quality of service provided by some of her staff, which is in stark contrast with my great interactions with the doctor.

Long story short, they were VERY UNPROFFESIONAL, they had me waiting in the lobby for an hour and if they had a surgery or something going on that was taking them longer then they should of talked to me. The doctors were just flirting and laughing with their receptionist and it was very offending that they don't have a consideration for my time.

I don't know if it was a payback for cancelling my last appt with them but it was very unproffesional of them. They are a waste of my time. I wouldn't refer them to anyone because I don't want anyone else to get the same treatment I got.