Tallahassee Diagnostic Imaging

I had a visit at Radiology Associates of Tallahassee for an xray in March. I was overcharged for the visit by $63.05. I received the EOB from my insurance company in early April. At that time, I contacted the billing dept to request a refund. I spoke to Paul who initiated the process for the refund. In May, I called them again and spoke to Rem who said refunds take 30-45 days to process.

I called them again June 13 and spoke to someone else in the Chinese call center who said that the refund was was processed but she does not see the payment info and will call me back. I called back and spoke to someone from the Spanish option. The young lady said that the refund has not been processed but she will follow up to make sure it is. At this point, I called my insurance company and filed a complaint against Radiology Associates.

I have had many appointments here and they are very helpful. I was unable to get through by phone recently (Phone system sends you in circles) and wrote a review here - THEY called me and I was able to schedule my appointment!

I went here to the Women's Imaging area for an ultrasound of our baby. My husband went with me to my first appointment and they brought him back to see the baby when it was time. Well the second ultrasound appointment I went to, I told the lady doing my ultrasound that my husband was out front(which they told me to tell them when I got to the room).

She told me he couldn't come back due to company policy which I know isn't true because he went back with me two to three weeks before that appointment. I even left a message with the head ultrasound tech to talk to her about what happened and no one has still called me back to discuss this matter. This is our first baby after many years of trying and my husband missed the heartbeat because of this ultrasound tech.

My appointments were wonderful everything went as planned. How when it comes to getting a refund because I was overcharged is a nightmare. Because they overcharged me my HSA is cutting off my benefits. I have been calling for over a month and no one has called me back or left a message. I left full details so they can tell me when it would be resolved.

But still nothing. I drove to the facility and was told I need to speak to th he finance person I called the number and received another voicemail. I have been waiting for nearly an hour. I asked the young lady at the front desk if the finances person was at lunch and was advised That she didn't know, but did not offer to find out.

Usually, I have a great experience here. Sometimes the wait can be long but they are great at communicating that. The staff is always very knowledgeable and considerate and the technicians are great; however, today I had a completely different experience. I already have a broken foot and I'm walking around in a boot and using a cane. I called because in the notes it says "call and make an appointment." So I call and tell them that I'm getting an X-ray of my OTHER knee and ask if I can make an appointment.

She said e no but their open until 6 snd just to come in and wait. I asked if I'm allowed to bring daughter (knowing I probably can't but trying to see if they'd let me since husband is postcall and can help by watching my daughter) she said no but to just come right and get the X-ray done and just head in JUST TO FIND OUT THEY STOP DOING X-RAYS AT 5:00PM!

The lady on the phone never mentioned this and I get there at 5:20 and Hall and I am told that I'm out of luck and have to come back another day because the machines have been turned off. So now I have to find another day and find someone to watch my daughter to the wait forever to get my x-rays done. It would've taken two extra seconds for the lady on the phone to tell me that I need to be there by 5 PM for x-rays there's nothing on their website is it mention this. It was just utterly ridiculous.

Very bad customer experience. I received a letter from a collection company in the amount of $28. I had never received this bill before, so I first contacted the insurance company and they said they never received this bill either so there was no question of rejection. I then contacted the billing department of Radiology Associates of Tallahassee and found out that my address and insurance information was wrong.

I was told that they would send a bill to the insurance company and withdraw this collection. But it has been more than 10 days and the collection has not been withdrawn even I was told that they will pull back the collection. This is clearly their own fault, they should pull back the collection not temporarily hold it when they are waiting the process of insurance. Also a lot time on this issue.

This facility is clean, spacious and runs on time. Everyone is appropriately masked and seating in the large waiting room is nicely spaced. If you prefer, they also offer valet parking. I highly recommend them!

I had a great experience yesterday. All staff were professional, welcoming, and helpful. I felt cared about/attended to as an individual, not as a number. When next appropriate, I will definitely contact Women's Imaging again. Thank you, Ladies.

The staff was very friendly, efficient and on time. The order for my procedure was incorrect, and they took to he time to call my doctor and get it corrected, before completing it, so that a lot of time and money wasn't wasted. I and very happy with my experience at Radiology Associates.

I was able to schedule and receive an appointment within a week. My appointment was scheduled for 5:00pm and I had to arrive 20 minutes sooner to check in and complete paperwork and I was leaving out the door at 5pm. Fast service and the person who did my mammogram made me feel comfortable. Thank you!