Dartmouth Hitchcock Keene

This is worth the read, I promise. My dad was there in February and a decision was made to put him on palliative care which is a step above hospice. Prior to this his doctor wouldn't listen to him about how bad his pain was from his diabetic neuropathy. So they sent him home on pain medication that actually helped, finally. He ended up back there in April, the hard decision was made to put him on hospice.

Since he was now in hospice they took him off everything except anything that was helping pain, which was 3 medications, but they didn't give those to him, that is including the strong pain medication in the 24hrs he was in there care. He was then sent home in extreme pain to the point of where he was screaming in pain. I called the hospital to talk to the charge nurse, he was extremely rude about the whole situation and the only thing he could say was "we don't give them anything unless they're in pain" so a person is dying and your not going to give them anything? Sounds like a great nurse and I genuinely feel bad for his patients. So if your in pain then don't expect anyone to help unless your dying and that's even questionable.

Worst place to go for help! If you wanna die peacefully they will be more then happy to leave you to! And dirty! My vets office has higher standards then this hole.

Sitting in the "emergency room" for going on 2 hours haven't seen or spoken to anyone if you need medical attention you will be far better off going to the next closest anything I think we could get better medical attention at a burger King **edit going on 3 hours still no word from **anyone

If you do not have good insurance don't go to Cheshire Med. A few days ago I had a heart attack and I was sent home. But. They NEVER told me that I had a heart attack! Are they crazy? Unbelievable but their Motto is Go Home and Die. I'm afraid I will.!

Useless emergency room. Had me sitting in the crowded waiting room while symptomatic after testing positive for COVID. Told them I was having trouble breathing and their response was "it'll be a while." Zero social distancing in the waiting room. I left because I didn't feel comfortable exposing the people next to me to COVID.

Brought my wife to the emergency room for a bipolar psychotic break. A couple hours later the nurses had calling her a taxi, in a blizzard, and center on her way in sandals. I spent the next 24 hours looking for her before returning her to Concord Hospital emergency room where she could be admitted. I thought hospitals were supposed to help, not try and kill people.

Went in last night for chest pains. Most nurses were nice but my first one expected me to change in front of her while she was staring right at me the entire time. Never offered any privacy for me to undress. She was super snarky as well standing with her arms crossed the entire time looking at me like I need to hurry up, while I'm EXTREMELY uncomfortable because I do not like changing in front of people I don't know.

Last year i was having EXTREMELY bad mental health problems and they took it like a joke. i needed to be on a different med and ended up just taking myself off the one i was on because it was making things worse and they kept rescheduling my appointments, and and not taking me seriously. it took me crying to them over the phone basically yelling at them to get an appointment a month later. yeah you read that right.

A MONTH. AN ENTIRE MONTH after months of telling them I need help. but because I didn't admit myself into a hospital they didn't think my mental health was as bad as it was. and that appointment I had after waiting a month? "we cant help you. you need to see the psychiatrist" so i had to wait ANOTHER MONTH to see the psychiatrist. I'm switching doctors because this is unacceptable.

Arrived for X-rays and a follow up for my sons broken leg. Our appointment had been moved HOURS away without us being notified. This was quite distressing, we don't live locally, and couldn't even be in town at that time. We were told at orthopedics to wait or come back, but we were too early to be checked in. Panicking, I went to the information desk for help.

They suggested we wait out the time in the cafeteria on LL, "next to the Christmas tree in the employee area, where no one will bother you." I could only wait a few moments there with my son in distress before wheeling him out to find some kind of relief for him. I later received a call about why we had missed our appointment, and HOW IMPORTANT IT WAS that my son be seen for his leg. I am furious.

The facility showsno concernforcomplexmedicalissuesofapersonrecoveringfromtraumalevel injuries. They clearlynotdedicated toherpatientsanddoes nottake the time to listen with the goal of developing trust and a long-term bond. Theyhavenocareforassurringthatdisabledpeoplehavethepropermedicalequipmenttofunction.staffedRNsaswellassocialworkersandsecretariesinvolvewithhighturnoverrate, lackofiniciativeandabsolutedisrepecrtand neglectofyouasthepatientaswellasyouroutsidessecondaryproviders includingsocialworkers. Thehigherupthe jobyou have the less workyoudo. Mysocialworkerandare reportingher, nurses, socialworkers and ADMINs to the BOM/BON/BOSW & DOJ.

I do not know what the doctors get paid for because they leave up to anyone outside the doctor's office to assist with coordination of care. This facility never focuses on the care an certainly never provide patient centered care. The facility uses patient advocates to bully and blames the patient for the constant loss of focus as well as the doctor's neglect which is a form of abuse.

Went in today to get a strep test done and the nurse here were rude! Asked if I was vaccinated and I said no because I'm against it and he judged me 110%. I need to be out of here and strep test takes 15 minutes to come back and it's still not done. This hospital is a joke! Never come here UNLESS YOU NEED TO!.

If I could give zero stars I would. My mom was misdiagnosed and not long later found out she has Stage IV Lung Cancer and it's spread nearly everywhere and her treatment has been postponed so many times they are essentially just letting her die faster in the hospital bed instead of doing something useful. My mom has cried to me about some nurses being mean to her and not being ready to die and every time I call in to find out progress no one knows anything because no one seems to be capable of taking notes from the prior nurse.

Her nurse and doctor changes every two days it seems so communication is incredibly inconsistent. I wouldn't send my worst enemy here for treatment especially for a terminally ill condition because they certainly don't have urgency like they care for you. I am disgusted and frustrated and feeling helpless in making sure my mom gets the right care and I am so sick of hearing COVID as an excuse for such disgusting behavior from medical professionals. Thank you to the very few nurses that were actually nice to my mom but I will never recommend this hospital.

My first visit with this Doctor was unfortunately very unpleasant. I have worked in the medical field for many years and understand about delays. After being in the patients room i was told he would be in shortly. Still waiting in that room for over ONE HOUR when the nurse finally came in and apologized saying he was running.behind due to another patient.

I was in that room for over an hour before she came and then waited another 20 min before he came in. I was rushed as he said he had been delayed due to the prior patient. I felt that not only being rushed but also that he was half listening as he was rushing to see his next patient. As i said i have worked as a receptionist for many doctors.they run late but always the patients were advised of the delays asap not one hour later

Me and my boyfriend go to college about 30 minutes away from this medical center. He was having stomach pains and needed to get a cat scan to make sure it wasn't appendicitis. The people where very friendly and welcoming, but we waited way to long. I get with COVID things have been very hectic and I give the nurses and doctors all the credit in the world.

But with that said, we got inside to the medical center at 3:20pm, he didn't get seen until 6:04pm, and the cat scan wasn't done until 8:03pm. We didn't leave the center until 10:00pm. It's ridiculous how almost all day was wasted on this one appointment. I understood going into it that there might be long wait times and things would be crazy, but not to the point where we would be there for ALMOST 7 HOURS.

If you need to be in and out do not come here. You will waste your whole day, at least in our experience. The people where very friendly, but with those wait times this was our one and only visit.

I came in at 3pm to get a chest X-ray. I believed to (self) diagnose myself with a walking pneumonia and have a pretty good understanding of the symptoms as I am immune suppressed and have had pneumonia maybe 50+ times already in my life. The treatment I was given was unacceptable. Nurses were rude, and it took me 4 hours to be seen. I also had to wait in the waiting room because they had no rooms, but people who came after me were getting in left and right. I am beside myself, I have never seen such poor standards at a hospital. NEVER GO HERE!

The wait time is ridiculous in the emergency room. I went there and waited 2 1/2 hours to be seen and ended up leaving because I was never called on to be seen. I went there the next day where a head CT was ordered and was told it would be 45 minutes until my results were in, I waited over an hour and a half and was told it'd be at least another couple hours.

I ended up leaving and told them to call me when the results were in. Fast forward to the next day, I called 22 hours later and was told the results are still not in and now its "24-48 hours". If you have a medical emergency DO NOT go to the hospital. I don't even know how this place remains open.

I came in to the ER, wanting/needing mental help super badly. Some of the nurses were sort of touchy, SUPER DOOPER rude, saying how I wasn't "cooperating". Ended up staying in different units/parts of this whole facility multiple times throughout. Made me urine in a cup, took my blood. saying how they didn't think I needed to be admitted, they just told me to take a nap & wake up in the AM.

When all I could hear were all these noises of slamming doors, beeping unpleasant noises. Which I mean, that is pretty normal for being in an emergency room but I happened to be in a separate ER room a few days before & had much better care when it came to sleeping. & what wasn't normal was when two of the nurses made me take my hoodie off & stuck a needle in me (this time not drawing my blood)! & I remember being severely bruised purple, shortly after.

Then the next day when I happened to still be in the ER, someone came through to test me for COVID, brought me into a whole other separate, room to take that test for some odd reason. Then once I figured out that I tested positive, I was pretty confused because they never really told me much about that factor. It wasn't until I had the majorrr diarrhea (a symptom of COVID hint hint!) for them to actually do something to change where I happened to be in the hospital at that moment.

I'm not saying they necessarily "gave me COVID-19" but I'm saying I'm doing much better now, vaccinated even if I didn't plan on it, & that looking back, it's all a bit weird. I learned I had to advocate for myself after awhile cos these staff members acted so soft in the head for the most part! I mean, they all said how sweet I was but I think that the survey i got in the mail will needs to be filled out. & I mean, even though it was otherwise unnecessary for me to stay in their care. Laying in a hospital bed for at least 12 days before I moved on to the next hospital, I would say that I got along with all of the LNAs just as much as they did me after awhile. & even if some stuff I didn't detail & I witnessed was completely scary/messed up, I feel like I would go back to this particular hospital if I ever needed help or anything else. P.S - Plus I've always dreamed of working in a hospital, & always thought about a job as an LNA so it's also a consideration if I didn't live a bit further away from the city of keen now!:)

This facility is incredibly unprofessional. The doctors don't return your calls and almost never pick up, and when you have an appointment, they're vague and hasty, with an incredibly obvious feeling that they're just trying to rush through their job. My Gastrointestinal doctor is so hasty that I feel that we almost accomplish nothing when I go in, and I feel that I'm in such a rush with him that I can't take the time to talk about anything.

I have been cared for at Dartmouth in Lebanon, and Boston Children's, and the level of care is so vastly different that anyone to experience it would be shocked. My current doctors are some of the worst I've ever had, but I cannot continue to drive 2 hours a few times a month at times for treatments at Mass general. Today, I got into my second altercation with the same Oncology receptionist, "Mickey", because on two occasions in a row now, due to circumstances completely out of my control, I could not make my appointment (covid scare, and today I am completely stuck in my driveway due to the weather).

I made 3 phone calls, the first two of which were never returned. Both times, she has been unable to find me a single appointment in well over a month, completely skipping over my treatment. This builds antibodies, and my body becomes more resistant to my treatment and it will soon become fully ineffective. I am already on a reaction protocol due to this issue, and it's being completely trivialized.

I did not call her a single name and told her I understand it's not fully in her power, but she proceeded to call me "entitled" for expecting an appointment in a reasonable amount of time, and on both occasions, has failed to provide me with a number for a higher-up when asked. She then hung up on me. This facility always has me second guessing my quality of care, because I've seen examples of what good care looks like in highly renowned facilities.

The equipment is worse, the frequency of vital checks are far fewer, the nurses on average seem to be in far worse moods and treat you with much less respect than the other facilities I've experienced. Keene is a quiet, nice area, and the work load is likely a lot lower than those who work in Boston, so I fail to see why the morale is so low, and why that rubs off onto patients who are always respectful and in a positive mood.

I continue to get treatment here because it's the only feasible location for me, but I always feel like I have to second guess my doctors, and that they don't actually care about anything other than their paycheck.