Gastroenterology Associates

No respect for your time. I was the first appointment for the day and the doctor arrived 30 minutes late. Never apologized. The receptionist, nurse and doctor do not read their computer screens. They ask information already presented to them and the questions they should ask they neglect. Receptionist was condescending as I walked out.

My husband was a patient of Borland and Groover oh, he was a post surgical patient. We called for several days as he was having severe digestive pains, diarrhea, nausea, and lost 15 pounds in 2 weeks. I could not get him in to see any doctor as an emergent patient. They were eight days out on their schedule. That is totally unacceptable and we will never be back he has been very sick we have to go to the emergency room now

I went there to be treated for crohn's for 20 years with no results just for them to tell me that I might just have to treat it by diet. Now what the heck dose that mean? Not to mention their billing department that harassing you for a bill that is accrued for ineffective treatment. In my mind and the minds of so many others, that's paying for services not complete.

If you get zero results for 20 years and almost die within those 20 years.well that will tell anyone their in it for the money, NOT to find a cure. And for anyone to say they have some good doctors are kind hearted and sadly mistaken. That doctor can leave. But they don't. And that makes them part of the problem.

Be ready to receive phone call after phone call to reschedule. Gave up after my original appointment was reschedule 4 times, pushed 6 months out from the original date, then get another call asking to reschedule pushing things out another 2 months. That's when I gave up. Seriously 8 months out from the original scheduled appointment date and no guarantee that I wouldn't be asked to reschedule again. gross. Tried multiple doctors affiliated to Borland Groover (all at the Southside location) over the years.

They seem to attract the same kind of "talent". They don't care about you as a person. Just the money they can take from you and bill to your insurance. Sucks they have such a pull in Jacksonville and connection with Baptist hospital.

You always hope you won't have to go to Borland Groover but when u gotta go, u gotta go! Hands down Simply the best. Today Christina from imaging rang to get my ct scan booked. She went above & beyond *infinity! She took the time to ring around local places for me as I'm not up to driving much & sorted out all the insurance stuff. She also took the time to check if I could drink water etc etc.

All of this was far more than she had to do, but she did it with no hesitation. When u feel sick, it's wonderful to have people like her to make sure u r taken care of. I go to Fleming Island & Dr PA Rachael is brilliant, as is Megan & all the team. Thank you Borland Groover :

You like waiting for an appointment then this is the place for you. Want to see more of wonderful colon type reviews of this place, head on over to Yelp because that many one star reviews can't be wrong. Least customer centric doctors office I have ever seen in my life. Totally take their patients for granted because when they loose one there's always another ignorant person willing to wait months for an appointment and then wait hours in a waiting room to be seen.

But oh god forbid your 10minutes late they will cancel your appointment but the doctors can inconvenience patients all day long. Why is it doctors can charge a fee for patients lateness but patients can't charge doctors for their inconsiderate lateness. I guarantee they would never sign such a form but require patients to do so. What's wrong with this picture.

Be someone special in Jacksonville and you will be seen on time and out the door before the rest of us nobody's are seen. Don't call Ken, he's retired now and he always gets seen fast as lightning here. They wouldn't want that bad publicity.

Currently in the waiting room and have been waiting almost 2 hours for colonoscopy. No this is not an exaggeration. Lady at the front is extremely rude and not accommodating and has a horrible look on her face. We simply went up to ask for a time frame of how much longer and she rolled her eyes and started complaining to her coworker next to her. We were extremely nice to them and it's just very rude and catty. The beaches clinic staff is so nice and accommodating and sweet then we come here and wow a difference.

Dr Kohm is the best. He took a lot of time today to answer my questions and concerns. And his nurse Katherine is awesome, too. As a matter of my perception, everyone in that office are incredible people. They must be happy working there.

I always have a great experience during my visits. The entry point desk, checks to be sure you know where you need to go. The doctor's receptionists are always friendly and welcoming. Her assistant is always efficient and polite. The only negatives would be sometimes the wait prior to my appointment time and the assistant can usher you out pretty quickly while giving you a series of upcoming appointments.and instructions.

Impossible to find a better staffed, better maintained, clean and accessible medical facility in all of North Florida. Not only is the building itself, and surrounding property clean, secure, and easy to access, it is actually quite stunning. The entire staff of Borland Groover, from me the front door receptionist to every Assistant, Nurse and Doctor, every one of them is always Pleasant, helpful, patient and friendly. Will be going for my 3rd colonoscopy in 15 years next week, and I have zero concerns. I know I am incapable hands whenever I am at Borland Groover.