Minor Emergency Of Denton

I went in today with an issue regarding pain in my leg/lower back. The staff was very friendly & courteous. I did not have to wait long to be seen and when I did go back everything went smoothly as the nurse recorded my symptoms. The diagnosis was very informative and I received immediate treatment to help resolve my issue. Very impressed and would gladly trust them again!

This place is just so bad when it comes to service and it's super over priced. I came in because I was having issues with allergies and was only given a steroid shot that did not help. One week later I called because my eyes have been getting worse and they told me to come back so that they could check me again. I come in the next day and they are saying I have to pay more than $100 dollars again just because they are going to "reevaluate" me. This is ridiculous, I shouldn't have to pay for a service twice just because they were not effective on treating it properly the first time.

My husband and I have been coming here for years and it seems the past six months the quality of service has taken a huge hit. I took my daughter in to be seen and we waited for 20 minutes before I was told the front office did not receive insurance information (now has to be faxed and not emailed). The office suggested I download a fax app (which I did) waited another 20 minutes before I was told once again it was not received.

Finally she said she would pull the insurance information from my account. I've already waited almost 45 minutes so at this point we left and I took my daughter elsewhere. The providers have always been awesome but the front desk service is just not what it used to be.

Came here a few days ago with a severe cough, fatigue and congestion. My wife was starting to have the same symptoms, so assumed it was something contagious and wanted to rule out covid. Dr didn't seem to know what hat it was and refused to test me as I had no fever and sent me home with a prescription for antibiotics. My wife's symptoms began to increase and she was having trouble breathing so went to Texas Health Breeze in Lewisville as she wanted to be tested.

Sure enough, she was positive. They said they would test me too, but pretty certain I had it too, so I didn't test. They were shocked that this Hickory Creek clinic didn't test me and said they have had people test positive every day with all sorts of symptoms, most with no fever. They test everyone who walks through the door if possible. We are new to the area and this clinic in Hickory Creek was closest to me, so I was hoping we would have an urgent care close by in case we needed it in the future. Needless to say, I won't be returning here. The Texas Health Breeze Clinic in Lewisville was twice as far, but was very clean, very personable and professional-worth the trip.

Very disappointed with my experience here. I was seen for a cut and the glue job didn't hold more than 3 hours so I called and explained that to the nurse I was transferred to. she said I could come in the following day at no charge so they could wrap it again. so I did as instructed and came in they wrapped it and I left. I had already gotten down the road and they called me and asked if I could come back because they didn't take my blood pressure or weigh me. so I went back even though I have a very busy schedule.

When I was about to leave I saw the doctor that I had seen the day before and told her that I in fact had not had a tetanus shot recently and should've gotten one when I was there earlier and they said that it would cost $80. When I Went to the front desk to check out the lady said it was gonna be $280. I said that I was told the visit wasn't going to cost anything because they were rewrapping the wound I was seen for yesterday. the front desk lady said rudely that the total is 280$ like she didn't hear me. so I explained again and offered to pay the 80$ for the shot and "she said why do you care you aren't paying for it" I said it doesn't matter who's paying for it you guys said I wasn't gonna get charge for the visit and some lady in the back room said only charge him for the shots so she did and I left.

Now they're trying to collect the other $200. Update as of January 1, 2022: I'm even more disappointed that you are now sending me collections notices. this is for a visit I was told would be at no charge

Staff was nice but I was told over the phone that the test was $85 then after I was finished I went to pay and the price was $325. I asked why it went up almost four times she explained it's because I saw the doctor. I never asked to see the doctor and I actually didn't see the doctor I saw the Physicians assistant. If they would have told me that to begin with I would have waited on CVS. I even joked with the woman about how shady it was and she laughed and said other businesses should do the same.

I have gone to this Minor Emergency Clinic several times over the last few years, and have been impressed with the operation, and the doctors I saw. I won't be going there again. My wait time after being put in an examination room was similar to other reviewers. I don't know how long I was there, but I actually thought I had been forgotten. Finally, I opened the door and asked how much longer it would be.

I was told that I was next. Shortly after that, a FNP walked in. I'm sorry, but not impressed. He prescribed some OTC meds for me. I called my doctor to run his course of treatment by her, and she contradicted what he had told me, and prescribed another course of action. Needless to say, I will never go back to this clinic. Very disappointed.

Unfortunately, my own doctor could not see me for an urgent care need. I called another clinic in the area and was told the wait would be 4-5 hours! Yikes! I called this clinic mid-day and the admin said the wait was currently about 45 minutes, but could changed quickly. I grabbed a good book and prepared for a 4-5 hour wait. I was greeted by friendly staff members who got me checked in efficiently.

There was only one other couple in the lobby. I only waited about 20 minutes or less before I was called back. The nurse and the doctor were pleasant, personable, listened to my concerns and got me the treatment I needed.

I waited FIVE 1/2 hours! Once I was back I told the doctor I was pretty sure I have bronchitis. He said that he wanted me to take an x-ray I told him I'm pretty sure I'm not that bad and all I really need are some antibiotics. He said "you can either take an x-ray and get some antibiotics or go to the ER." I did not agree with him. I felt pressured into getting an X-ray and that the provider did NOT listen to me.

After all the tests and chest X-rays I ended up having bronchitis-_-. I'm not happy with this place and I DO not recommend. Also, if you're going to get a covid test, do not tell them you have symptoms. They make you wait longer. Another two individuals and I found that out after we were the LAST ones there.

I arrived for a dot physical at 8:30 am. After 30 minutes or so I was called back and we started the exam. The nurse was polite and efficient. I waited in the exam room for the nurse practitioner for 45 minutes. After that I opened my exam door. A different nurse came to close my door and said it would be much longer. I told him it's been 45 minutes since someone had seen me.

He responds that he is sorry that I feel that wait is too long. Not even just a apology that it's taking so long. I responded that anyone would object to a 45 minute wait if there is only one person in the waiting room. I watched three people go in the back and check out in less then half an hour. He continued to repeat that he is sorry I feel that way.

After that I realized that I had been there for and hour and a half. I just walk out and went to another provider. I have used Dr Blankenau's office for my dot physical for my entire career. I did see him today.