South East Bay Pediatric

Unprofessional I had asked to reschedule appointment for some personal urgency, they told to charge $50. All their policies will tell when someone try to cancel or reschedule and not while booking

The doctors are good but the front desk staffs are very difficult to deal with. Long hold times to schedule appointment. I was charged a no show fee for running 10 min late for an appointment. I have been made to wait close to 45 min on multiple occasions with no respite. When I confronted them saying why charge no show fee when they don't respect the appointment times and they said it's their policy and cannot do anything about the no show fee. Very poor attitude.

Trying to get in touch with staff on the phone is a nightmare. The pediatrician we're seeing is actually quite nice, but it's just impossible to make an appointment by phone (and don't even get me started with their online system using 1990s technology). Here's what happens when you call: you're told you're third in line, and then second in line, and then first in line, and you wait half an hour and get sent to voicemail if you're lucky, and most of the time you just get hung up after waiting a total of 1+ hours. So is the insurance not paying enough for our visits?

Doctors are good, but front desk and office management is worst. Front desk is very harsh and rude in responding to queries. Considering technology world we are in, it's still old school where office needs minimum of 4-5 business days or weeks to get requests fulfilled. It's like office team has full control and authority and doctors just work for them.

I am only giving 3 stars due to the fact I actually like the pediatrician we have been visiting. Dr. Unson is very kind and understanding. He is thorough and answers any questions happily. My big issue with this office is their lack of professionalism at the front desk. The reception is rarely at their desks, it takes forever to speak with someone on the phone and they completely lack any kind of actual attentiveness.

I have asked, specifically, at EVERY SINGLE visit for my phone number to be put as the preferred contact number. The father, who's insurance our daughter is under, works at night and sleeps during the day. Therefore, it is imperative that I receive the calls in order for someone to answer. Not only have they never changed this small detail, but have never called the fathers phone either.

We have missed multiple appointments because they fail to send out reminders for appointments made months in advance. We have to pay a fee every time due to their negligence. We are done with this office and I refuse to continue allowing my daughter to be given care here. I have no idea if there is an online portal or not, as I have never been given such information.

We have multiple children, both work and keep very busy schedules. It is difficult to keep up with all appointments and I have never been seen by any kind of doctor's office that does not give call or email reminders. Save your money.

They are still living in 1980s. Everything is paper based, you will not get anything electronically. You cannot even see the vaccinations records, if you want to. You will have to send email to Front Desk and they will charge you to pull up the records and send you the copy. Hard to believe that you need to pay for your own medical records which no one else charges.

Front office staff is also not very friendly. You can ignore all of this if Doctors are good but to be very honest I just went through regular annual check-ups so cant rate the doctors just on the basis of that. Doctors were polite and gave time though. I am changing my provider for peace of mind.

We moved to different state. I wanted to see a doctor in new state but new clinic wanted kids' record to be transferred to them first. Contacted SEBP and they asked for 14 business days to transfer the records. Can you imagine the time of 3 weeks (21 days) to scan or fax handful papers which they should already have in some folder. This is pathetic.

I requested to expedite and they declined that they need this much time. NO CUSTOMER SERVICE. I would suggest to go somewhere else. Also, no records are maintained online and everything is on paper in this digital world. Holding records for 21 days is like asking for ransom as you saw them before.

Love this office! Dr. Dugoni is the best pediatrician we have ever seen. She nice, friendly and very experienced. Love the way that there are always more than one doctor in the office so we get to see a doctor whenever we needed. Staff in the office are nice and friendly and we especially love the fish tank in office, my daughter check out their fish every time she visit the office!

Even after moving to Oakland we continue to come back to SEBPMG. Dr. Dobbs is so wonderful and always patient with our questions and concerns. The nursing staff are all great and clearly love kids. I love that they have urgent appointments on weekends - which we have had to use frequently. The lab staff are great with my girls when they are getting shots. My kids love that they get (sugar-free) lollipops and stickers afterward! We highly recommend this office and especially Dr. Dobbs.

Thank you DR Sara Dobbs! I have been with DR Dobbs for my kids for last 12 years and never have to worry. I have recommended her to so many of my friends for their kids pediatrician. Dr Dobbs has been pediatrician for Daughter and Son. She is awasome. She is kind, compassionate, caring and helps us out all the time we have visited her. She would listen to parents concerns Big and small and would explain with clear and concise instructions.

She would provide proper guidance if we are going to take international trips. South east Bay pediatric medical group have awasome team of doctors in case my primary pediatrician appointment is not available have visited DR Unson, Dr Ali, Dr Burke. Their nurse staff and admin staff is also kind and helpful Thank you SOUTH EAST BAY PEDIATRIC GROUP for being there for our kids when we need you!