Gardner Community Health Center

It is very very difficult to get a response from Fitchburg CHC either nurse or getting a message to your provider. They never call back and they are so rude in the reception area. It takes for ever for the receptionist to answer the phones or to call back and when they do they are extremely rude.

I went to the optical shop for some new glasses. Laura was an incredibly helpful from understanding my needs, presenting some great style choices, explaining pricing/process and finally delivering my new glasses. Her positive energy and professionalism helped make what I thought would be a difficult decision very easy!

I just have to say how impressed i am with the dental care here! I have had such a horrible experience somewhere else, Kathleen Takach was so caring and understanding, though my denture procedure. Anything I had questions on she made sure to let me know, step by step. When it was time for my dentures to be ready she made sure I was completely happy. Jackie one of the receptionist at the check in walways was sooo warm and smiling when she saw me.

I'm new to CHC and so far I'm not impressed. You can't get through on the phones, you ask for a call back and you wait most of the day for a call back just to tell them why your calling! Then IF you do get a call back from the nurse they are rude, don't know what they are talking about and brush you off! I guess I'll be looking for a different doctor.

This is a great place to have dental work done. I had several teeth repaired recently and the quality of the work is right up there. My compliments to them and to the Gardner dentists also.

The phone and scheduling system at this health center is, unfortunately, completely dysfunctional. It is impossible to get through to anyone when you call--you almost always have to elect to get a call back, and then hope you can pick up when someone calls you hours later or the next day. When they leave a message for you, there is never a direct line to call back--you just have to start over again.

I had to wait months for appointments that were repeatedly postponed, and when I did have a telehealth appointment it was normal to get the call an hour late or more. They were unable to request records from my previous office in eight months. Their online Patient Portal does not work. I had one conversation with a PCP who seemed nice, and I am sure other competent professionals work there, but they and their patients are not being served by an office system that is broken.

This place is terrible. How they are still open is baffling. As the patient you are going to wait months before getting a referral even if you call ever other day. You are better off getting where they are going to send you and setting up appointments yourself. So rather than waiting months, you can get a referral appointment in minutes by doing it yourself.

If you have a severely deadly disease like stage 4 cancer. You will be dead before they get back to you with your referral for treatment. I hope someone shuts this place down. It is not a doctors office. It is a patient do it yourself facility. They clearly forgot their oath they took about putting patients first. Patients are just money to them. If you read this and you work their you should be ashamed of yourself. Don't even try to send me a company response on this matter. You are a deplorable place that won't even get a response from me. Maybe or lawyer will respond in the future.

My optometrist John Dadah is very professional and cordial. It was a relief after dealing with my previous optometrist! Laura in the optical department is AWESOME! She answered all my questions and made me feel comfortable throughout the sales process. I highly recommend this office for your vision needs.