Grand Traverse Ophthalmology

I went to the GTOC for the first time yesterday with our 4 year old daughter and thought I would write a review on here because my experience was fantastic. We were greeted with kindness and a smile at the front desk! The lady at check-in was wonderful and interactive with our daughter! In the first room for her interactive eye checks we were met by Matt who was simply amazing with our girl, not only did he have the patience of the gods but he managed to explain everything to her in a way that was understandable for her and made the whole exam exiting.

After the drops we met the Doctor who managed to turn her eye tests into a truly interesting science project. I will highly recommend this place to anyone! Thank you to everyone who works there for making this experience easy for parent and child alike!

Would never recommend them -- even though I never got to see a medical professional at the practice. Gatekeepers are great at what they do-- Or Not! Every person I came in contact with over the phone, from the time that I called about being wanting to become a new patient as a referral from my PCP, to setting the appointments, to confirming appointments and insurance information THEY WERE ALL RUDE. Presumptive, judgy, snide tone. Found another provider who treats me like I am a functioning adult and am happy to have not started a long relationship there.

NEVER TAKE YOUR KID HERE! The most unprofessional clinic I've been to. My daughter went there needing glasses to strengthen her left eye. I was told she didn't need glasses because her vision was off but because the eye needed help. To just have her wear a eye patch on the opposite eye to help for a few hours a day. Well she went to get a exam from health department and I find out she can't see even with the glasses on!

I'm furious so I call Dr. Thuente. He does nothing to fix it or help the situation because he doesn't like how I was speaking to him. Then hangs up on me. My child still can't see and I was told she can go blind in the troubled eye if not treated. Never again. I will be filing a huge complaint. He should loose his job for this.

This place is great. Doctor Thuente is very knowledgeable. The eye glass shop is the best. We had an amazing experience with Jeremy. He helped ensure our 9mo old had the best possible fitting glasses. We had been to other eyeglass shops and each time recieved glasses that we couldn't use due to improper sizing. I highly recommend Grand Traverse Ophthalmology for an all around wonderful experience.

I went here for about 5-6 years. Recently I had to move across the country, right before I was due for an eye appointment. I called twice to see if I could get 1-3 months worth of contacts without an exam as I was moving and my new insurance wouldn't kick in for 60 days. No one would give me a straight answer, and they wouldn't book an appointment for me. (I was willing to pay out of pocket for an exam if need be.

I just didn't want to be without contacts for the move.) All in all, the 6 years of service I got out of them was excellent until this point. I was really upset to get passed off, person to person, till I got a voicemail, and no call backs.

I've gone to GTOC twice in the past year, during COVID, and this is an impressive office with well trained, professional people! I had the Dr analyze a chalazion and then a stye. For both visits, I had a short wait and was escorted to the suite where the team was waiting for me. The doctor checked out my eye, answered all questions I had, and gave me the option to extract the chalazion right away.

I appreciated that the issue was taken care of right away and I didn't have to make a second appointment. Then they escorted me to the sign out person so I didn't have to guess where to go. Also, it was easy to make appointments and get the bill processed thru insurance. I do not like going to the doctor, but they made these experiences pleasant.

Dr. Sneed is so wonderful! I had to have a procedure to remove something on my lash line, and I had a panic attack as soon as I walked in the room. I was so nervous. Dr. Sneed carefully explained everything to me and calmed me right down. The procedure was quick and painless! Dr. Sneed hummed then entire time which was a really nice distraction and kept me calm. Such a great doctor!

I want to give a 5 star review to this business! Not only do they provide a multitude of services but also have a great crew! The gals at the front desk are super helpful with billing and making sure you get any discount they may be offering at the time which is super cool. Than over in eyeglasses there is another nice group of people their. I have not met all the doctors but the few I have could not be nicer especially at 7.30a.m.

In the morning without coffee. There is one gal named Kim Hope that I truly adore and has been super helpful and honest in what I need and don't need. she bends her schedule for me, spends extra time she does not have with me, and has the personality of an angel. Kim's talents are endless. From eyes to glasses and beyond give them a call. You will be glad you did

Beware of their shady business practices. I have a rare birth defect in my eye that is rare and interesting to eye doctors. I went there for a routine eye exam and glasses prescription update. The eye doctor asked if he could do some additional testing, I allowed him to because its become routine for eye doctors to take special interest in my condition. Then, I get a bill for the additional testing above the routine exam that my VSP covers which they claimed against my medical insurance, also without telling me.

So I basically got charged to be this doctor's research guinea pig. I've never been charged by any other doctor for the same set of tests. Also, by the time I found out about the additional charges their billing department first stone-walled me on the phone then when I went in in person they told be its too late to for them to alter the charges or help me in anyway. Lesson learned, that is the last appointment I make with them.

Have had a few appointment for skin care and for Botox injections with Kim Hope, the RN who is the ONLY person doing skin care and injections in the office - sad to say that she not only is completely inefficient in her care of patients, but also stumbles over attempting to "educate" patients on procedures and information that is requested on offered products.

I have been to other cosmetic offices in the area and would highly recommend the other offices compared to the incompetence experienced at GTOC. Suggest the office should stick to vision care and not skin and cosmetic care if you cannot get a competent person in the position to do so.