Cherry Valley Health Center

The rudest, nastiest miserable front desk/check-in staff I've ever encountered and I work in the medical field/hospital. However, doctors are phenomenal. Not for nothing but the guests are visiting sick family members and are usually distressed. Not the best way to be greeted

Good experience everytime any family member had to come to various departments. The only thing is they had an ex-police dog with security guard one day and all it did was whine for the 30 minutes I had to wait for someone by one of the doors. Made me nervous and I love dogs and was glad I did not have my service dog with me that day. Otherwise Italian and helpful and friendly staff.

My Father was not doing well mentally and was suicidal and we waited for weeks even months to finally get him in to see a psychiatrist there it was our last hope. When we arrived they told us it was a video visit not an in person visit even though the paper we received in the mail said it was an in person. They turned him away and no one contacted him that day even after we made it known it was life or death. The next morning he took his life feeling as if he had no chance of getting help and no one cares.

Recently had surgery at the hospital. Every member of the staff from the surgical prep staff, recovery, nursing staff on the fourth floor surgical rooms, respiratory therapy, housekeeping and dietary were outstanding. Thank you all so very much.

Wonderful hospital. Incredibly attentive care by Dr's and especially nurses! Nurses, the backbone of every hospital. I thank, with sincere gratitude. Hannah, Jandary. Connie and Karen on the 4th floor for their incredible efforts to make me comfortable. You should have seen these ladies perform under incredible pressure and an integrity to their patients. My Dr's were also incredible as well as all the others who helped me. Thank you Bassett!

Great people. People traveling from all over to work here and make a difference by changing lives. The E.D. is wonderful. RNs & NAs are quick to help.

I'm not happy this hospital does not take care of there's patients good and they have no idea what they doing moveing my dad with someone else when he ask for a private room and has had a private room dinner his been there to tell him he has to share a room with someone else because they need the private room for a dam covid person well im not happy I don't care my dad pays for a private room and he should be getting a private room im not happy with you guys if my dad gets covid because his with someone else you guys better be ready for the yelling take care of your patients better and don't get me going on the food there

Thank you Dr. Tan Tam and everyone at emergency for taking such good care of me. All of the testing and decision making was done lightning fast and even though the results were a bit scary you managed to be comforting and encouraging and got me to where I needed to be in record time. What a great team. I will always be grateful.

My visit went very well today. I have never had a problem at Bassett in Cooperstown. Can't say the same for all the Bassett services such as primary care in a different area. How ever I have very high regards for the Bassett in Cooperstown. Thank you to all the people that make that possible.

Changed pulmonary doctor from Bassett Cooperstown to Amsterdam two years ago as it was much closer to home. The doctor I had been seeing at Cooperstown for 25 years is a wonderful doctor but getting older I wanted a doctor closer to home. Two years ago my new doctor requested my records from Bassett - none received Four months ago my doctor sent a request to Bassett durable equipment to order me a new CPAP machine.

I called them up to see if they had received the request and they said yes and would order me a new machine. Two months later I called to see where I was on the list and was told that they could not find my records. I told them to cancel my account. I was not very happy with them at the time. Previous 25 years I had never had a problem with Bassett Durable Equipment.

Over a month ago I downloaded records request form from Bassett on line site, filled out and sent in - no records received Also over a month ago new durable equipment provider faxed in on their letter head a request for my records in order to fill my order for a new CPAP machine and my new doctor also again requested my records and again none were received. Thus my one star review

Had major surgery here 3 years ago and had the absolute best care. My primary Dr is through Bassett also. Every experience has been outstanding.

My mom was just discharged yesterday and when she called me this morning and told me about her horrible experience here I was so upset. I understand the healthcare field is stressful (I work at a hospital as well) but that doesn't give anyone the right to be rude and judge the patients that they're there to take care of. This is why no one gets help or is timid on seeking medical attention because of experiences like this. Please be more careful of who you hire on, and honestly a check in should be made to make sure employees are upholding their duties/responsibilities.

So kind and caring to my daughter who has autism and broke her ankle had such a wonderful experience there - from the X-ray tech to the person that fit her cast! and dr Shanamae Victor was talented and knowledgeable- this group was very busy this particular day and kept their professionalism intac THANK YOU ALL SO MUCH it makes a difference to someone with a disability

I been in and out of the hospital since August. I been at Bassett twice. And the staff and surgery team were the best. Dr. Tan Tam team did a great job on me. they have very good side manure. I came in on October 27 and left on November 17. it was a long stay and thank you for all your care provider on me.

I love the medical center and my Dr.as well as all the staff. Not once have I been disappointed with the care I received there!

I went here to give birth to my youngest and I loved the attention and care from all the staff, nurses and doctors and midwife. They were all amazing! I loved the bath tub experience during labor, helped me relax and eased a lot of labor pains. I loved that my nurse helped me shower after giving birth, i wish i remember her name but she was awesome! The mom and dad dinner served to us on our final day of stay was superb, special thanks to Ms Josie! Definitely a 5 stay birthing experience for me!