Chico Eye Center

My glasses broke. I substituted old glasses, but they were troubling my eyes. The nurse at Chico Eye Center determined I could put my new lens on the old frames and fixed them quickly. I was so thankful.

Although very busy, as always, the staff keeps things moving right along in a pleasant and epathetic manner.

The YouTube ad makes me extremely uncomfortable. Please hire a different face for commercials and never say "we literally help people see the world in a new way" I hate it

I couldn't have been more blessed than to have Dr. Houlihan and staff take care of all my needs at the Chico Eye Center!

While the doctors seem knowledgeable enough and front desk receptionists civil, this office schedules too many patients and has horrible wait times. I have never waited less than 30 minutes, and that was for the FIRST appointment of the day with my doctor. The other appointments I have waited at least an hour to be seen by the doctor. And if YOU are more than 5 minutes late they refuse to see you.

After your appointment they force you to wait and see optical to even pick up your prescription. Ridiculous. I will find a new office as soon as my follow-up appointments (I had PRK surgery for vision correction) are done.

Very impressed with my visit. Friendly staff and doctors will definitely be going back for my next check-up.

Great doctor but the wait time is way too long. My 4 year old had to be there for almost 3 hours. That wait time is long for anyone but for a 4 year old it was extremely difficult.

Helpful assistants. They answered all my questions and explained the tests. Dr. Arregui was thorough. He explained the changes that had taken place since last year. The office offers the latest tests and procedures, right hear in Chico.

My husband recently had eyes checked, was set up to return in one month for follow up. when checking out he paid amount due above insurance payment and was e-mailed receipt. received recent statement dated almost one month after last visit showing that amount he paid was not credited but a large additional sum "DUE NOW" was added. called billing department and was told they had no record of payment being made after last visit. asked about amount due and was told there was a credit balance but it was an insurance error. if we would of paid the 225.00+dollars that was "DUE NOW" without question i am not convinced we would have ever received another statement. when questioned about poor billing practices was told SIR we are very busy and a couple of billing errors could slip through, but we would have caught it and issued a credit. i wonder how many seniors would have caught this and paid. kind of makes me think.

I saw one of the doctors here last year for an eye infection. I am due for an eye exam so I scheduled with them. I entered my insurance information on the check in forms that they send you on line, then went to my appointment and again handed the receptionist my insurance card. The doctor I was scheduled to see was in surgery so my appointment needed to be rescheduled. Ok, no big deal, it happens.

Go back again today for my rescheduled appointment, hand the receptionist my insurance card and she tells me that they are out of network for my vision insurance so they could bill my medical but it likely won't go through (it actually wouldn't at all) or I could pay out of pocket. Keep in mind this is the third time I have given my insurance information yet it's the very first time that I've heard this.

So upsetting that I took time of work twice to make an appointment that could have - both times - been better handled. Never going back here. The doctors my be great, but the front of house is way too unorganized and clearly customer service is not their strong suit.

Extremely long wait times. I went here for LASIK procedure and I would not recommend this business. My first appointment (consultation) was 2.5 hours long with long wait times. My second appointment (pre-op), I waited 1.5 hr until I was seen. During my LASIK procedure, the machine they used was not working properly and caused immense pain and trauma to my eye.

For my post-op appointment, I waited an 1.5 hour to be seen. Nice staff, but unprofessional. Every time I was in the waiting room, I would hear the nurse say "I'm sorry for the long wait" to each patient they would bring in. I heard nurses and office staff complaining about not getting their breaks on time. Nurses would forget certain procedures and have me wait for a long time to re-do a test. Extremely disappointed in this business and would not recommend for any procedure, operation, or testing.

Terrible terrible terrible customer service! They make EVERYTHING soooo complicated! I have three children under the age of 13 (including a toddler) my husband and I both work full time and my parents (are blessings) they help us with the kids daily; my dad drove 44 minutes to get my son to hi appointment and then they refused to give him his prescription.

I had to personally go in and get it before work on a weekday! I understand privacy policies can but he brought him to the appointment and checked him in! Then my father took him to have his PD measure and they would not give it to him! They said it's for their records. Uhm. What?!? No. I get it every time my son gets a new prescription I have them measure his PD because he breaks them! He's a 12 year old boy!

We order them online and there is nothing wrong with that! AND there are more options and variety. Anyways, I called a week ago and asked them to mail it to Me. Nothing. I called again yesterday (they never answer btw you HAVE to leave a message and hope that they get back to you) I asked them to fax it to me since they cannot email. they called me back today to confirm the fax number.

I NEVER GOT IT! I called AGAIN tonight and left ANOTHER message WITH my fax number. My son has not had glasses for two weeks! Now I am still waiting on them AND I will have to wait for glasses once I order them (if I ever get the prescription) Not to mention the S****y attitudes from the girls at the front desk. Needless to say, I will never go back there and unless you have the patience of a saint and all the time in the world, I would not recommend you go there either.

Friendly staff and doctors. Dr. Ransbarger was very thorough, detailed, friendly and helpful. She did a wonderful job with the surgery!

Shady, wife told she would get prescription with Lasik eval after was told only for glasses not contacts. Now they want another $80. Money grubbers.

Dr. Rocchi is awesome! If I were rating her alone it would be five stars. That said, the front office staff leave a lot to be desired. To begin, I missed my appt. which is completely on me. Following that I made several calls to reschedule and kept getting rerouted to Chris who schedules appointments. I left several messages, none of which were returned.

I made several calls to the front office and was put on hold several times before finally being hung up on. I called asking to speak with the supervisor and was told she's in a meeting but that she would call me back. Well that never happened. I have been a loyal patient of Dr. Rocchi for years but I will not be going back.

It was my first time there. Most of the staff did a good job explaining their routine. My new Doctor did an excellent job explaining the results of my exams! And that wasn’t easy!

They left me sitting in an office while they all paced back and forth my appointment was at 8:20 and I was still waiting at 9 though other patients came and went. I was never offered water though I heard them offer water to others. When I got up to get my new glasses a gal came and told me I had to come back and could get them later she said the doctor would be in soon but now I have been waiting 15 more

Dr. Liston and the staff have shown professionalism and quality care for my daughter for the last year. We are so thankful our bi-weekly visits are coming to an end as Dr. Liston has successfully managed my daughters complicated case. Thank you. If you want a physician who has brains and a personable bedside manner paired with a sense of humor this is the doc for you!

I am stuck in Chico during the COVID-19 crisis. I had eye emergency and they were able to get me in the office. I've seen many eye professionals in my time and this visit was the best I ever had. The staff was very friendly and informative - especially with the process of taking temperatures and exercising extra procedures during the lock-down.

The eye appointment with the doctor and the assistant was superb. I have never been explained and walked through the procedure as I had with this group. I felt informed and educated when I left. If I lived here this group would be my eye doctor.

Hillary and Angie are rude, dismissive and argumentative. You guys are the ones who billed this incorrectly in the first place and had these claims turned down. Don't act shocked when I call back and follow up after your office has proven to be incompetent. Steer clear of this place. Customer service is the least of their concerns. Update 3/20/20 what are you people doing calling me and asking me if I want to come in during a time when we have been ordered to stay in our homes due to the Coronavirus? Are you kidding me?!?! You are a Drs office and my annual eye exam is not an emergency! You called me and my Mom a couple of days apart. You should be ashamed!

Great Eye Center. The staff is friendly and knowledgeable. I got a nice pair of sunglasses at their recent trunk show.

Thanks to Dr. Liston and Chico Eye Center for a great experience getting my cataracts removed. For the first time in my life ( since 2nd grade) I no longer need glasses. Such a great feeling! Everyone there was so helpful and patient with me as I was a little anxious not knowing what to expect. Chico Eye Center is definitely a five star operation

I love the doctors and assistants, but the clerical staff are very disorganized. I've had difficulty getting a return call on several occasions. I would have given 5 stars but the clerical issues weigh heavy. We're looking for another provider now. Sorry, CEC, after 10+ years, it's time to part.

Dr. Sean Liston and his assistants are completely professional and thorough. I have complete confidence in my visits there, because everything is well explained and my questions are always answered. I really would highly recommend this eye practice, with no reservations.

Had a truly great experience at Chico Eye Center. The staff was friendly, organized, and really knowledgeable. Short wait times and state of the art equipment in a very spacious office. Dr. Liston was fantastic.this was my first exam in 18 years.he spent a lot of time with me and explained everything in easy terms. Three days later, I went with an elderly friend to her appointment at a different eye center here in Chico.we had an aweful experience.long waits, disorganized staff, old equipment. Recommend Chico Eye Center!

Really like Dr. R and the staff who did the preliminary eye test, but the optometry center is really difficult to get through. Not only are they super busy every time I'm in there, but I feel a hard sell to add things to my glasses that I don't want/need/can't afford. Despite multiple times saying, "I only need these glasses for reading, and only one night a week as I pull out my contacts, " the gal kept pressuring me over the phone. "Now is that REALLY what you want?" "Yes. I'm not going to spend $450 on glasses, I just need to read on the nights I pull out my contacts." "But if there's every an emergency and you need to drive without them (and then a lonnnnngggg explanation of all the reasons getting the simpler Rx would be a problem.)" (I explain I'm far sighted and can drive with my current glasses) "But is that what you really want?

I mean, your insurance covers line bifocals but those are the kind that old people usually wear, and they take some getting used to." (Long explanation ensues) "Really, please just tell me what it would cost to get the basic pair." "Well you know you won't be able to work at a computer with these glasses, is that what you want?" (Long explanation ensues). "Ma'am, I'm sorry, I need to go pick up my kids. Thank you for the info." Did not call back, will not order glasses here.

Please save yourself the time & frustration of dealing with their McDonald's type of service. The eye exam wasn't the bad part, when it came time to order my glasses is when the trouble began. The ordering techs don't have a clue what the heck they are doing. Their in house lab is a joke, sent my glasses back 3 times! I have good insurance & still paid over 1000$ for readers & sunglasses. Was so frustrated after the Mickey Mouse job they did on my Sunglasses, I demanded a refund. Ended up going to Costco Optical, they got it right the 1st try.

I came here for an opthalmologist, not an optometrist, so I can't comment on their optometry services or doctors. Dr. Warne (the opthalmologist) is amazing. I'm a unique patient, and no one's ever really been able to help me much, but Dr. Warne didn't give up on me. Now I can see better than I've ever seen, I don't get migraines every day, and my eyes aren't suffocating beneath my contacts.

Every opthalmologist should care about their patient's comfort and quality of life like Dr. Warne does, but he's the only one I've met who has cared enough to try over and over until we got a pair of contacts that was just right. Thank you, thank you, thank you, forever. Tip: if you don't want to wait, schedule appts at the South center not the main office. Also, yes, the receptionists and office staff can be rude. In fact they were always rude to me. Doesn't mean the doctors are, though, and that's who matters.

I'm done with these guys. My wife and I had appointments, scheduled 10 minutes apart, for annual eye check-ups and ordering new glasses. It took 3 HOURS to get through the process of intake, health survey, brief eye check, dilation and glaucoma check, and selecting frames. My wife waited 40 minutes longer than me to be seen by anyone. And after application of insurance deductions, our two pairs of glasses still cost over $1,000.

Nothing about this clinic makes their clumsy, disorganized operation worth the wait and the cost. I spent at most 5 minutes with the doctor. Most of the rest of our time there was spent watching countless employees milling around apparently not accomplishing much. The overhead here is huge, and you get to pay for their bloated inefficiency with premium prices for pretty ordinary merchandise. No one needs to spend this kind of money for eyewear and cattle feedlot treatment. There are too many better choices out there.

For years we have patronized this center in the event at some future time we would need an eye surgeon. But, after this last visit we are at our wits end. The lack of organization for scheduling is disrespectful to the patient. To arrive slightly early for an appointment and then wait another 1 hour and 10 minutes and still left waiting to see the doctor, is rude and unforgivable. Either staff is being told to "over-schedule" or someone needs retraining in both appointment scheduling and the treatment of patients.