PAYE Eye Care Center - Randall PAYE OD

Terrible service. Poor quality! The glasses are junk! I had the same pair of glasses for eight years from a different place. I finally got a new pair from Paye with the scratch protectant. My glasses from Paye literally lasted two months before the protectant started peeling off! I called to find out why but they said that the don't do returns nor would the fix them.

I work from home at a desk and clean them with lens wipes. This should not happen nor has it ever happened anywhere else. To top it off they call me daily for the past 1 1/2 years to tell me it's time for an appointment no matter how many times I tell them to stop!

I've been going to Paye Eye Center for 2 years now. I'm not from the Green Bay area and I was looking for a good eye doctor in this area since I always have a week off during Christmas week and its convenient to get my annual exam while visiting family. Dr. Paye is always very friendly and one of the few eye doctors that takes time to explain everything. The ladies were also helpful in working with my insurance and helping pick out the frames. I recommend giving them a try!

I'm am angry as a hornet! Dr Paye said that the glasses they sell are the best quality compared to anywhere, so I ordered some transitional prescription sunglasses. When they came in they were all blurry. They had the Prescription wrong. So I had to get another exam with the doctor and send them back. They came back and they were perfect. I decided I wanted a style change after a week, they were too big for my face.

I exchanged them for a different pair. Which is completely OK to do. When they came in I tried them on and they were blurry just like the first time! The staff acted as though I was lying but sent them back to get fixed. They were telling me I was looking through them incorrectly! I could not believe how they were accusing me of not knowing how to look though glasses! LOL they were saying tip your head up so you could see down below.

I have glasses and have had glasses for many years.duh. and I look through them and they're perfect I don't have to tip my head anyway to look through glasses! I got them back a second time and they still were blurry. Once again they said are you sure you can't see, I can't figure it out, because it is the right prescription? (And by the way her name was Vicky) I was so angry that she accused me again of not looking through them correctly.

I have had many glasses in my life and never have experienced this. Especially being accused of not knowing how to see?!?! I do not recommend this place, please do not waste your time. They gave me a full refund and now I have to start all over

I am flabbergasted by the negative reviews of Paye Eye Care Center. We have been going there for about 10 years and they have been great. They have always run on time when we've been there. Everyone has been very cordial and helpful. They are very knowledgeable of our insurance benefits, which is great because I certainly don't have all that information in my head on a daily basis.

We ask them to show us frames that are covered or almost covered by our insurance which makes them much more affordable. Our glasses have always been accurate and well fitting. They don't have as big a selection as the chain eye centers but it is the service that I want and they have always delivered. Besides, even with a "limited" selection of frames I've always found great frames that I like that are within our insurance and budget. Highly recommend them!

Positives: easy to get in to and the Dr. was friendly. Negatives: Dr. gave me the wrong prescription for my lower right progressive lens. Left upper and lower and perfect - right upper is perfect. Lower right is wrong. I mentioned this when I was in for the fitting and the person told me to give it a week and come back if my eyes didn't adjust. I waited much longer (about 9-10 months) and apparently there is only a 60 day warranty.

I get that if it was a lab mistake, but the person I spoke with when I returned said the lenses match the prescription, so the Dr. messed up. Still doesn't matter to them. They would re-check me and submit it to insurance again, which would cost me. Thankfully it is just an annoyance to not be able to read from my lower right. Obviously won't be back and won't allow any of my friends or family to go there either. Glad I only have 2-3 more months till I can see a new Doc and get new lenses.

Adult selection of glasses were decent but a very small selection of kids glasses. I did not receive an eye exam but was looking to replace existing lenses on my pair of Oakley's. I also purchased a pair of sunglasses. My order was not placed correctly and one of the staff members was extremely rude to me. So rude in fact that it ruined my experience and I will probably never return.

I moved here and needed to find a good new eye doctor. I am so thankful I came across this place. Not only do they offered top technology for eye exams. But everyone here is so nice which is a plus and they follow up with you in a timely manner. I would definitely recommend this place to anyone.

I have been going here more years than any of us care to count. I called today to adjust an appt I had set a month from now and they were quick to do so. They found a time that met my limited availability and I will see them next week. This team is great and has always treated me well!

Friendly and knowledgeable staff with a pretty decent selection of glasses. They knew a ton of my insurance coverage. They made shopping for glasses a breeze, simple and easy. I recommend to anyone!

I had difficulty seeing with contacts and worked with another optometrist for several years prior to seeing Dr. Paye. Dr. Paye had a solution in one visit! I now wear contacts daily and have clear vizion. He knows eye care! And the staff provides great customer service. Book your next eye appointment with Paye Eye Care Center.