Harborview Medical Center

The staff in the inside counter (Counter A) is horrible. It is after lunch break already. There is no reason to be hangry right? You just eaten your lunch. Basically came for a body check up, gave everything and the lady at the counter said "you do not expect to come down here with your passport and other form and said you needed a medical check and just expect me to know what you want".

So I replied "okay. so what do you need actually?" (Bare in mind! The counter A there is a paper there saying to show them your passport or ID Card or even work permit and tell them why you are here). They lady (Suraya) replied "here you know what? Take your passport and move to the side and come back to me when you know what you want" I think she love her job very much But the registration man at the very front of the entrance (old Indian uncle) is very nice! He helped me even the staff inside do not want to.

I rarely write reviews unless I'm met with an exceptional experience. My experience with the SATA hotline was nothing short of exceptional. Exceptionally bad, that is. After being waiting for a long time to speak to one of the call centre staff, the lady sounded disgruntled and fed up. At one point (where I told her to hang on), I noticed she muted herself, and was halfway through a deep sigh when she unmuted herself.

During this same call, I asked for a moment to check my schedule. My polite request was met with a complaint along the lines of 'I have many calls waiting'. This level of service is unacceptable and a poor reflection of the company. Disappointed, annoyed, and frustrated, hence the one star.

Just had great experience at sata bedok from registration, screening to payment the lady at counter 4 today 18/4/22 at 1.30pm was super cool and nice so detailed in her work and screening felt so comfortable all good and strongly recommend thank you

This lady at counter 4 talks really rudely and sarcastically when I asked questions politely. She mumbles and talks with such unclear instructions so I had to clarify and she replied with "I said the room down there right?!". When I asked if I need to bring the form with me, she grunted. Does it make you feel good to talk to people that way? Dr Laura is really nice and so is the lady (Felicia) at the counter who was really patient with me.

Staff were super rude. many people were NOT INFORMED to bring a physical form including MYSELF. i had brought an online PDF which could STILL BE USED. a staff that is short, malay / muslim, heavy eyeliner providing counter A at Sata way BEDOK just disapproved customers who queued for about 15-20 mins simply for not having a physical form. sorry but I believe to get a check up we don't need to have the form? not everyone has ACCESS TO A PRINTER? Sata is already in the middle of nowhere and it's hard to access.

We took time to travel here and it's disappointing knowing it isn't just me that got turned away. We still are going to pay after all, it's not free even to consult. No one has the right to turn us away for something so small.

Horrible experince I had today, 1 March. A female staff of yours stationed at counter 7 (Pony tail, black hair), who was EXTREMELY RUDE, UNPROFESSIONAL towards the patients. She spoke so fast and mumbled all her words in the mouth yet expect others to fully understand. One of the incident is when she passed me a plastic cup for urinary test, I could not get her instruction as she had no intention to talk to me nicely and properly.

I asked a question to clarify if she needs half cup. She immediately stared at me and used a very sharp tone to reply me: "I SAID A LITTLE RIGHT?". Very unfortunate to see my blood pressure reading was higher than ever after treated poorly by her. Who should be responsible for this result? She failed to give clear instruction while conducting the rest of the test, and chose to use the most unspeakable way to reply when I raised questions to clarify.

I witnessed how she rudely and loudly rejected all the patients came up to her counter who simply wanted to ask question. All she did was shouted fiercely "CHECK YOUR NUMBER, YOUR NUMBER IS ON THE CREEN, RETURN TO YOUR SEAT AND CHECK YOUR NUMBER". I was taken aback by such mean behavior and disappointed in seeing such standards in our society. How could you tolerate such a black sheep to jeopardize the reputation that other staff, doctors, nurses and the organization tried so hard to built?

It's indeed not fair to other staff who's kind and professional, isn't it? A place where supposed to be filled with care and empathy, yet makes people feel unsafe, uncomfortable with and threaten.

Long waiting time for registration. It took more than 1.5hrs. No courtesy to inform patient why they took so long to release medical result Called their hotline they can't advise on your case and mentioned will get the clinic to call you back in the end none of them return the call. Rating 2/10 not a pleasant experience overall. Please work harder on your CS.

TERRIBLE TERRIBLE MASSECRE OF AN EXPERIENCE! I needed to get a measles injection and it was the second round. The first round they gave me an appointment on 13 Dec. Guess what!?!?!? "NO STOCK" They don't even notify us beforehand. I purposely took a day off just to get the injection. What am I supposed to do now?!?!?! The counter lady asked us to call their number to ask for availability. Firstly, can't they check themselves Secondly, I called the number, only to be rejected thrice, THRICE! WHAT TYPE OF A SERVICE NUMBER IS THAT When I went back to the counter to ask, she was bold enough to say "ALAMAK!" WORST SERVICE EVER SERIOUSLY NEVER EVER IN MY ENTIRE LIFE ISWTQ THAT I WILL RECOMMEND THIS PLACE

I called SATA to book a health screening appointment. A staff by the name Daffney (hope I got the spellings correct) answered the phone after a long wait. She was rude on the phone and did not know the meaning of customer service. I had to raise my voice to control the conversation. This is the 2nd time I experience bad telephone behavior by a SATA staff. I am rating 'two stars' because she provided the required information.

Thought the service was rly good and doctor wa really sweet and patient. Quite surprised at the ratings but the person who answered the phone can be better, her tone was kinda rude.

Superb service. 1st time there. Thot to try this out since I've tried the other private medical places for health screening before. Dr Laura was very attentive n detailed, n she explained every line item on the health report n gave suggestions on what to look out for. The nurses were also friendly despite them having to run a few tasks concurrently. I do not regret coming all the way here although I stay in the far west. Free breakfast sandwiches n drinks were available after health screening :

Pre-departure test centre? Dont bother. Time waster. Didnt even get to make an appointment after numerous calls confirming that my proposed date for the test is within my destination's requirements. The operator obviously knows better. In the end, the operator said they were not confident of delivering the results in 48 hours.

Came to collect stool sample bottle but came at 1238 and wasn't aware its lunch time, so had to wait till 130 but staff ( Young indian lady staff was so helpful in still going in and getting it for me! ) Excellent service. Thanks so much! Came to collect stool sample bottle but came at 1238 and wasn't aware its lunch time, so had to wait till 130 but staff ( Young indian lady staff was so helpful in still going in and getting it for me! ) Excellent service.

Thanks so much! Came this morning to have my medical check up and was surprised that the whole experience was fast and pleasant. Surprising because of all the negative comments they seem to receive quite a lot of. I believe it has to start with empathy, some counters have too many customers and I believe they are all trying their best.the period I was there there are people who don't understand English, people who don't talk, people who talk too much.hahah there are people keep asking queue number even though was told that doctor will call you.there are at least 2-3 patients given lockers but they lock their stuff inside ensure and ensure then they all leave the keys hanging there.haha I won't be surprised if stuff goes missing they will blame the staff. So to me have a lil bit more patience and just be nice.your day will turn out better

Called the hotline which was a call centre to enquire about the ART test. Call centre lady was unpleasant, impatient and borderline rude, but gave assurance that I would be able to take the test upon walk in. Requested for the number of the medical centre but was flatly denied. Upon arrival at the medical centre, turns out they had a system error and is unable to conduct the test, referred me to their other branches.

Extremely disappointing service at the call centre, further disappointed at the medical centre for the lack of solutions even after explaining my circumstances and sharing possible solutions. Dismal waste of time, not recommended at all.

Not sure i want to come now. if i do not sure if i can due to i don't want to seat there.

Terrible and Irrational swap test centre. Visit my GP at 3.30pm and given referral letter to do immediate swap test. Reached SATA Commhealth Uttamram Bedok at arount 4pm with opening hourse till 5pm. Also seen their healthcare workers sitting at the swap centre but was rejected by the nurse at their door due to all samples was sent to lab at 11am.

Request us to re-visit tomorrow. Does this swap centre comply with MOH requirement? Can't they perform the test and keep the samples for the lab the next day? Re-vist the next day means more risk exposure to others if we are tested positive? The reason gave was very irrational and irresponsible as a healthcare service provider in a pandemic situation.

Medical check up was swift and the radiographer was really friendly. However, the patient service was horrible. Totally taken aback by how rude and inpatient some of the admin staff and nurses appeared to be. Wonder where is the EMPATHY and professionalism. I find it unnecessary for them to scrutinise patients move and be overly stern with them. Simple acts like greeting the patient and friendly conversations can really make someone's day. Also, nobody is there to guide the way or answer queries readily from patients especially first timers and the older folks who may be confused! Hopefully my next visit there will be more welcoming and less threatening.

Firstly came across the service staff, and their questionable sharp tone stood out to me. But the medical checkup staff was another level of overboard with stern and horrifying attitude. The overbearing behaviour scrutinising patients every move and rudely telling off to an extreme point. It left a truly unpleasant and uncomfortable rest of experience.

Advise to treat patients kindly and professionally. People should feel safe at ease and not threatened coming into checkups. Don't unfairly expect them to know the whole order process and it's paperwork.

My filling came out within a couple hours of getting it it. They make you come in to make appointments seems like a waste of time. It takes 4 appointments to get your teeth cleaned because they only can clean 1/4 of your mouth at a time. front desk people tell you the wrong information. Dentist filled in a tooth but left a cavity inside instead of. dealing with it. most real dentist spend at least 1/2 hour with patients they are with you 5 to 10 min.

The dental hygienist seemed nice but disregarded what the dentist said. This is absolutely the worst place ever. I went to the spanaway location. I called my State insurance agent and told them what happened and said please don't recommend this place to anyone.

They are good people with great doctors and staff and I've been a patient there many years.

The first impression of them is the receptionist. Very rude and unprofessional. Its rather amazing how healthcare employees forget they have a job because of the patients. I am disgusted with their inability to treat patients with respect.

They are friendly and also are able to see you in urgent care if you are not able to see your main doctor

The staff is amazing and are caring. And take care of their patients as well as treats them as people not just another person to be seen that day. I highly recommended Dr. Porter he is a very good dentist and has a very sweet assistant. I have referred all my family and friends.

A family member moved in with us, from AZ, 3 years ago. She was already diagnosed with moderate dementia. We had all her records transferred to CHC hilltop. Recently, the provider there gave her a vaccine that the FDA says to NOT give to a person with neurological disorders. After about a decade of extremely slow progress, she had a major crash in. her dementia.

Her neurologist was very upset and said NOBODY with dementia should get vaccines. Her dementia is so severe now that she needs to be placed in a memory care facility. We need the provider to sign paperwork saying she will take care of her prescriptions and care for the first 30 days. After that, the in house doctor will be covered by.