Callen-Lorde is the global leader in LGBTQ health care. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York's lesbian, gay, bisexual, and transgender communities - in all their diversity - regardless of ability to pay.
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Services
All locations have interpretation services available upon request, including ASL, Spanish, Russian and additional languages. We are currently welcoming new adult patients at Callen-Lorde Brooklyn and young adults ages 13-22 at our Health Outreach to Teens (HOTT) Program in Callen-Lorde Chelsea. At this time, we are only able to provide behavioral health services to patients engaged in primary care at Callen-Lorde and who are uninsured, or have Medicaid, Medicare, or ADAP.We do not accept commercial insurances for Behavioral Health at this time.
The Patient Experience team at Callen-Lorde provides support to patients while examining trends to help identify areas for improvement. We take a proactive approach and work with patients who require or request assistance to assist with navigating care. We make every effort to get you what you need, when you need it, with compassion, respect, and understanding. If you're onsite and need assistance, ask a staff member to speak with a member of the Patient Experience team.
Reviews (9)
Christopher Lock
Jun 23, 2022
The people here are wonderful and very kind. You can't ask for kinder people that know their jobs, Doctors and Front Office staff alike. I absolutely recommend this place. Just DON'T BE LATE FOR YOUR APPOINTMENT. Show up early and Remember its on Flatbush Avenue Extension, not Flatbush Avenue. Lol ooops
Rick Saltaro
Apr 17, 2022
Caleb Ackley
Apr 14, 2022
Hi! I was referred to Callen-Lorde by my former PCP before moving to NYC in February. I was really looking forward to getting care here as it's stated purpose is to provide a safe and supportive space for queer folx to get their healthcare needs addressed. While the attendants and doctors themselves have been lovely to interact with, the communication, or complete lack thereof, especially when it comes to prescription refills, has been truly horrific.
I've been a patient with Callen-Lorde for two months and have already run out of multiple prescriptions multiple times, one of which was PrEP. I've done a lot on my end to try and ensure that they are refilled on time (messaging through the portal a week in advance, calling multiple times to check and make sure my messages had gotten through after not getting any response online), but still the lack of communication persists and I've run out.
It's worth noting that prior to my time as a patient at Callen-Lorde I'd never had an issue refilling either of the prescriptions that I need on a monthly basis. Even the process of trying to get my prescription redirected to a non-Callen-Lorde pharmacy has been an ordeal as it has involved trying to get into contact with the appropriate folks at Callen-Lorde, which at this point has become a process that I dread because it is typically a dead end.
To say that I'm disappointed with the care is a huge understatement, as it has gotten to a point where my basic needs, despite the staff being very kind, have remained unmet. Though CL talks a big game in terms of it's foundation as a space for queer folks by queer folks, my experience has been anything but affirming and relaxing. I've begun to do research into other queer-positive health care facilities and will update this review with those resources once I have more information so that others know where else they can turn. Thank you for your time!
I've been a patient with Callen-Lorde for two months and have already run out of multiple prescriptions multiple times, one of which was PrEP. I've done a lot on my end to try and ensure that they are refilled on time (messaging through the portal a week in advance, calling multiple times to check and make sure my messages had gotten through after not getting any response online), but still the lack of communication persists and I've run out.
It's worth noting that prior to my time as a patient at Callen-Lorde I'd never had an issue refilling either of the prescriptions that I need on a monthly basis. Even the process of trying to get my prescription redirected to a non-Callen-Lorde pharmacy has been an ordeal as it has involved trying to get into contact with the appropriate folks at Callen-Lorde, which at this point has become a process that I dread because it is typically a dead end.
To say that I'm disappointed with the care is a huge understatement, as it has gotten to a point where my basic needs, despite the staff being very kind, have remained unmet. Though CL talks a big game in terms of it's foundation as a space for queer folks by queer folks, my experience has been anything but affirming and relaxing. I've begun to do research into other queer-positive health care facilities and will update this review with those resources once I have more information so that others know where else they can turn. Thank you for your time!
Isaac Davidson
Feb 15, 2022
A. True Love Of Wine & Spirits Singleton- Ferrari
Feb 02, 2022
MD-Interpret Veronica Cordido
Jan 25, 2022
Bridgette Carlson
Dec 07, 2021
The healthcare is great and all, the people there are helpful and affirming, but they don't answer the phone and they don't return calls when you leave a message. This causes huge problems and gaps in my treatment there because it's impossible to get in contact with them. A couple friends of mine also go here, they've noted they plan their whole day around calling Callen-Lorde, it's so impossible to reach them.
Momomils
Sep 26, 2021
It's a nightmare trying to speak to someone on the phone. You call and you have to leave a message because no one ever answers. Then they send you a VoiceMail (without actually calling) saying to call them back You try to call back, and you have to leave another VoiceMail Then they send you a VoiceMail (without actually calling) saying to call them back You try to call back, and you have to leave another VoiceMail Then they send you a VoiceMail (without actually calling) saying to call them back ITS AN ENDLESS CYCLE.
The call center needs to be better managed. People's health is serious business. Please stop playing with me and let me speak to someone! The in-person service is good and I really like Dr. Sandling.
The call center needs to be better managed. People's health is serious business. Please stop playing with me and let me speak to someone! The in-person service is good and I really like Dr. Sandling.
Enrique Lara Tastic
Oct 31, 2020
