Arntzen Kelli R

These people apparently don't want or need business. I've called several times and never had anyone answer the phone. I've left several voicemails that were never returned. I can't imagine that if it's this hard to get someone on the phone to book an appointment that their customer service if anything went amiss would be any better. How are there so many good reviews? Do all those people walk into to make appointments?

Do these people even exist? I have reached out via their web contact form and by phone now twice and no one has contacted me about setting up an appointment. So weird.

I met with Taj earlier this week. The front desk employees were super welcoming and friendly. Taj Rock was great at calming my nerves on a blemish on my face that I was checking on. She explained the situation and thankfully it was not cancerous. I would definitely go bac again!

7/24/2020Previous review I was hoping for a doc with good bedside manner, and I got two! Dr. Arntzen and Dr. Marcus are both absolutely fabulous; friendly and professional, it was a very pleasant experience.

Was extremely nervous to get a body scan, but from the moment I entered the examination room I was met with such kindness, and the lovely doctor (Elizabeth!) answered all of my questions in great detail and with great patience even tho I seemed to be the last appointment of the day. 10/10

This was my first time booking and attending a dermatologist appointment on my own after getting my own job and insurance and moving states. A little nervous going into it but they made everything so smooth. The process to create an appointment was straight forward, they had an appointment within a week of when I called. The check in process was easy as well and I didn't even have time to finish the demographic patient information by the time they called me back (I had a few minutes to complete it between the nurse and doctor to finish it).

Little to no waiting. The doctor I saw was extremely knowledgeable and I felt like she asked the right questions and guided me to the best treatment option. She even helped me try and get a better prescription price by suggesting GoodRX. The prescriptions were sent out right away and I had no problems. I was even given a pamphlet on my condition so that I had more information. Lastly, I think it is worth mentioning that I was not rushed out.

My initial appointment was for one thing but in the days leading up to it I had come up with something else I wanted looked at. My doctor was great and made sure I had all my questions answered which gave me the opportunity to ask about this new thing I had questions about without making me feel rushed or like I was inconveniencing anyone by "adding" to my appointment.

If your time is valuable, avoid this practice! My appointment was at 3pm. I arrived 5 minutes early as instructed to complete new patient paperwork. I was pleasantly surprised when the intake nurse called my name at a few minutes past 3. She was efficient but not especially friendly or kind and told me to put on the gown and the doctor would be in shortly.

I then waited for over an hour for the doctor to appear. When she did, she had the wrong patient name and chart and I had to correct her. She then left for another five minutes to get that straightened out. There was never an apology or explanation for why I was kept waiting for an hour and 15 minutes. I also felt that Dr Wood was in a hurry and I did not get the quality check-up I wanted. The only people who were kind and caring were the two receptionists.

As another review mentioned below, I have difficulty with melisma, basal cell spots, brown "age spots" & melanoma runs in my family. I have seen two doctors at this office for two years for this on/off, in addition to Botox, skin biopsies, & removal of suspicious growths. I have finally found the perfect fit: Dr K Wood. She is new, thorough, caring & very productive.

I am always prepared to wait in that office. for a long time. Average is an 1.5 to be in/out. I cannot say enough good things about her. She is well worth the wait & money spent. I've seen a variety of doctors for a car accident over the years, face surgery, physical therapy. I know hood doctors when I get one. The new girls at the front desk as well as the new dermatologist are helpful, patient and courteous. Thank you for today.

After waiting long time for an available appointment at this clinic, I saw Dr. Markus. This was a couple of months ago. I had several concerning spots, that needed screening. I didn't find him to be particularly helpful, invested or interested in addressing my concerns, which means I will have to address them elsewhere. I think he was trying to be nice, but his tone and the way he communicated with me was as if I was some dumb first-grader.

More than once he mentioned "age", while dismissing my worries. This was strange, since I saw him not for any cosmetic concerns, but for concerns in the area of medical dermatology.

I wish I could give a better review, but it's better if I'm honest. You see, I visited this clinic last year in June and July. I came in for a scalp evaluation, and not only was this doctor not thorough, but he didn't want to do any evaluations. As I explained the flakes in my hair he passed it off as dandruff even through I don't have typical signs of dandruff. Also, he said "people like you have to deal with this, it's just something in your genes".

He just kept giving me vague advice that made no sense for my circumstance to this day as I am writing this review. Nothing works. So, this was not only a waste of my time, but my means as well. The thing most disturbing to my provider is that this clinic has NOT written any notes regarding my visit. UPDATE: I didn't know how to pay the bill online so they got upset with me and complained to a debt collection agency.

While I've had two positive experiences at this clinic in the past 10 years, my last time attempt was disappointing. I called three times, and left two messages, to try to book an appointment. I wasn't quite sure which doctor I should see based on my referral. Never a response. Then I emailed, and nothing. They may be closed, or they may simply have terrible service for any number of reasons. Either way, I switched to Swedish West Seattle Dermatology and got an appointment scheduled within 10 minutes.

I did not have a good experience with Dr Markus. I waited 1-2 months for my appointment, and when I was seen, it was clear that he didn't want to help narrow down the cause of my issue with me or listen to the scenarios of when it happened. He already has his mind set on it's impossible to find the cause of it. I was seen for about 5 minutes and got charged over $100 for it. If you already know it's impossible to find the cause of these issues, why even accept appointment like this? Worst $100 I've ever spent

I do wonder, after all of this client feedback I see on Yelp, how they have not managed to get their customer service/phone service ironed out. Service is always great in person, but I have never managed to get a hold of the office over the phone or get a call back. Seems like this would be a simple and very important area of service to improve.

I unfortunately did not have a good experience with Dr. Taj. I called a month ahead to schedule an appt for hair loss. I asked if this was an issue one of the doctors specialized in and the receptionist told me Dr. Taj did. I was thankful for this and that I could get scheduled quickly. I showed up for my appt on time and waited half an hour to be seen. Dr. Taj apologized which was nice, but then acted as if she has no time for me and only allocated 5 minutes for my appt.

I told her my scalp was itchy and I had experienced a recent major decrease in volume postpartum, but that I have had hair loss for 15 years. She briefly looked at my scalp and said I had androgenic alopecia. She informed me I could take a drug to slow my hair loss, but did not go over side effects until I directly asked her about them. One of the side effects includes low blood pressure, which I already have, so it seems like it would have been unsafe for me to take the medication.

In addition I had to inform her I am still nursing my baby (it seemed as if she had not read my intake paperwork). It would have been dangerous for me to take this medication while nursing, so I am happy I brought this up to her. Long story short I felt there was no time taken for my assessment, she was not prepared for my appt, and was dismissive of my issue. I am thankful I could advocate for myself but feel I did not get an adequate assessment. I will be searching for another dermatologist.

Plenty of parking. Easy to locate. I was greeted politely in the office area and seen at my scheduled time. The P.A. that saw me, Taj, handled my concern and then provided a further skin exam to check for any questionable spots. She was friendly and efficient.

Very good experience, from making the appointment to arrival and paperwork, to the meeting with the doctor. Very professional all around!

I had a wonderful experience with Dr Markus removing a mole on my face. The procedure was quick and pain-free and I barely have a scar. Very happy!

Would never recommend this establishment. I was most recently was seen in December and was and still am very concerned at the treatment I received. I had the doctor look at multiple concerns, there was NO follow up on the prescriptions she had prescribed. I consistently called to try and follow up and speak with the PA I had seen (Taj) and never heard one PEEP back.

She did not even do a mole check for me as somebody who's had multiple moles removed I find that very disturbing. As well as prescribing me an acne medication and no follow up. months later still have not heard one word back or any follow up I also emailed and never heard back to this day. Truly have never been so disappointed and will never go back to this establishment! Don't waste your time, I was rushed, overlooked and ignored.

My doctor didn't listen to me at all and seemed like he had his mind set even before he came into the room. I don't recall the doctors name, I just remember that he was male. I came in because I wanted to get a bump removed above my knee. The doctor checked me out and recommended to inject it with steroids or something instead. Despite my objections and wanting to remove it, we did that.

The bump shrunk, however no less than a month later. The bump came back to its regular size. This was a waste of my time and my money. I would not recommend a place that doesn't listen to you they just have their mind on money.

I have been going to Westside Dermatology for the last 10yrs or so and it's always been a great experience. Dr Arntzen has always been amazing. They are always able to accommodate me when an "urgent" issue comes up. I am very appreciative of the doctors and staff there!

Had a good experience with Dr Markus. Had an IPL treatment, he was very kind and knowledgeable. Looking forward to seeing my results as it takes a few weeks to show. Thank you Dr Markus.

In person. Felt safe. Followed from Federal Way years ago. Worth the drive, today was crazy because didn't know area good enough to figure out the bridge closure route. Best Dermatologist around

I was seen by Dr. Arntzen, as always a very professional, efficient, personable experience. The support staff executes their work perfectly - they are always expecting me, everything is ready with minimal waiting. I need to go in for regular skin checks; Dr. Arntzen is very thorough and quick to address any issues, and in addition is a very nice person.

I have been impressed all around with Westside Dermatology - from scheduling to billing but first and foremost, the excellent medical care I've received. Dr. Markus and Bella are kind, caring and competent professionals who make you feel comfortable in the exam room. I am confident that I am receiving quality care from Dr. Markus!

It is always a pleasant experience. I've been greeted warmly and with respect. I've been seeing Dr Arntzen for years. I've always felt that she is more than a doctor. Every appointment she inquires about my well being as well as that of my family. Even though it is a two hour drive each way. It is well worth it!

Another good annual visit with Dr. Arntzen. We first met early in her career, and I'm pleased to still be seen by her and her helpful staff. Thank you!

I saw Dr Markus today and it was a great appointment, I was seen very quickly and had a little biopsy done on my leg. Dr Markus was so professional and nice, he gave clear instructions and was so kind, I highly recommend this man and his office staff. Also the front girl was so nice. Also very safe office, Social distancing in the wait area, with requiring masks for staff and patients plus pre-screening. Best office in town.

Love it here! I've been going here for many years now but today's visit was what made me leave a review. I felt safe from COVID the whole time with plenty of masks, face shields, and hand sanitizer, as well as them taking everyone's temperature. I'm usually a terrible blood draw (4 pokes) but last time they gave me some advice so this time we got it first try! Go Zara! (The nurse who got the blood). Zara, Taj Rock, and the front desk staff are all super friendly and easy to talk to. 5 stars!

I am very happy with Westside Dermatology. The staff and doctors are all very friendly and professional. I have seen both Dr. Markus and Dr. Arntzen and felt like both gave me excellent care. I have never waited more than a few minutes to get into my room and the Doctors usually come in within 5 minutes, which I like. They are very good at educating me on what is happening with my skin and offer a conservative approach to treatment.

I also had a billing question and Dr. Markus called me back himself to explain what had happened. I was pleasantly surprised by his customer service. I highly recommend Westside Dermatology

I had a great experience here. I had an appointment with Dr. Markus and it's was very quick and efficient. I also had a laser hair removal appointment with Kaitlyn and she was great! I ended up purchasing a package so I'll definitely be back. They were able to schedule my appointments so that they were back to back so their flexibiloty was greatly appreciated.

Are they paying for these reviews or did I just catch them on an off day? First time visiting and I won't be back. Giving two stars for being able to schedule a day of appointment, I was about 10 minutes late and they still saw me so I appreciate that. I saw Dr. Markus or rather his medical assistant? I told her what I was in for and then she went out and told him came back to verify something then left and came back with the doctor.

He walked in and immediately started in on a diagnosis without lookIng at my concerns and I insisted on showing him my concerns he was just like oh yeah and kept it moving with his script. Handed me a list of things to do all of which I knew because google. Didn't seem to care for my questions or interrupting him. Offered to refill my current medicine walked out and closed the door behind them.

No 'I'll be right back'.nothing so I waited 5 minutes causally walked out none of the receptionist said anything to me as I left. I've never had acne and this is all very new to me at 32 years old I would've like some more patience and concern about this from an expert on the subject.