Haines John H

I got a total of 6 reminders to show up for the appointment. I could not forget to show up. Guess what? I showed up!

I want to write that I was a bit discouraged by my first appointment at the Eye Center when I got an eye exam. I was happy they respected my disability exemption from masking and the technician who saw me first was very nice and professional. There was miscommunication about contact lens prescription but I'm happy to say that there was another appt. made with the contact lens doc who is taking good care of me. I'm very pleased everything is working out. Thank you Eye Center!

I trust my vision to J. Haines MD and his super competent team. He is a consumate professional and a great communicator. I feel very fortunate to be under his care with my diabetes.

Dr. Karren is going to perform eye surgery in a couple of weeks. The lens with cataracts in my right eye is being replaced. Then the left eye next month. Yay! I'll be able to see clearly without glasses for the first time in my life [from 19 to infinity]. I won't mind glasses for reading, and I'll finally be able to wear sunglasses off the rack at Walgreens.

Friendly and professional. All staff views you as not just a patient but a partner In addressing any issues. The doctors (Dr Haines) listen, ask questions, then discuss how to best move forward. I highly recommend The Eye Center.

I have nothing but Applause and Yahoo yippee Yahoo for all the staff and everyone at the eye center I had cataract surgery and I now have 20/20 vision for the first time in my life since I was 6 years old I don't have to wear glasses ever again! Thank you to the staff the Dr. Karren as well as everybody of surgery staff the. Nurses everyone is awesome thank you again or giving me my sight back after almost 60 years

Patient, compassionate Dr's led by Dr John Haines, highly skilled & effective Ophthalmologist who performed mono vision lasik on my eyes years ago! He listens to your needs & feelings & goes about the process explaining each stage as he operates. Never felt so comfortable with a Doctor, let alone a specialist with such kind & thoughtful command of this difficult operation! Recommended highly!

Terrible customer service. I need to order new contacts and was told to wait for a call from one of their contact representatives/specialists. One week after my appointment, no one has called me back. Every time I call them, I am told the person I'm speaking can't help me and to wait for a call from the contact specialist later that day. (They never actually call me back.) In the meantime, I am using back up glasses with a prescription that is several years out of date thanks to COVID-related care delays. My head hurts, it's hard to work, and it's a miracle I haven't killed anyone trying to drive. I wish my insurance company would let me order contacts from someone else.

This is my second visit with The Eye Center. The staff is very professional, well organized and eager to make my experience free of concerns. Dr Haines is kind and professional he will make sure you receive the best outcome possibly for your eye surgery. This will be my second cataract surgery. I have no doubt it will be as successful as the last one.

I rec'd a recommendation from a friend. I had a cursory eye exam from a grumpy doctor. I shrugged it it off. Then a week later I had to see a doctor for severe eye pain. If anything he spent less time and didn't seem to care.

This office is horrible. When calling to make an appointment the lady was rude. Waited 45 minutes for an eye exam. While receiving my eye exam the tech did not walk me through process. I received a bill and I have insurance. Called to give them my insurance they said okay we will submit the claim. Received another bill. Insurance states a claim was still not submitted.

The eye center never a calls back. I will never go here again. I have been to a few eye doctors in Eugene and they were all wonderful. I should have never switched but this place was within walking distance.

Very unhappy with my experience here. Went in because I've been having dry eye problems for well over a year, which I told Dr. Takusagawa, and she suggested it was because of the dry weather the past couple of weeks and told me I just needed to use over-the-counter eye drops. I had to pay $300 out of pocket for that advice, a price they did not tell me about until after the appointment.

As a 21 year old full-time college student with a part-time minimum wage job, three hundred dollars is a lot of money for me to be spending. Today I went to an optometrist for a second opinion, and she was shocked that Dr. Takusagawa didn't write me a prescription for a stronger eye drop and informed me that the lubricating drops recommended by the eye center would only have helped if my eyes were 1/8 as bad as they are. Extremely disappointed at the complete waste of my time and money this whole experience was for me.

My first visit here was a disaster in miscommunication. After waiting for about 20 min I finally went back for my appointment-the woman was apologetic bc she didn't know they had started scheduling 8am exams-only to then be told (after I asked if I should remove my contact lenses before the exam) that they did not "do contacts". The woman was very apologetic but was clearly frustrated by an obvious lack of communication with the scheduling staff.

A ton of patients had trickled into the lobby while I was waiting and more had shown up in the 5 min I was in the exam. They promised not to bill my insurance - here's to hoping I don't have to unwind that mess. The receptionist made several inappropriate comments about my insurance coverage and how much money my spouse must make. The entire situation was highly uncomfortable and I felt anxious the whole time I was there. I will not be going near this place ever again.

I had an eyelid surgery by Dr Haines. I was extremely impressed with the results. My vision has improved and headaches are less frequent. Dr Haines is exceedingly skilled and has a great bedside manner. He goes above and beyond what an average doc will do to assure healing and alleviate any anxiety. The waiting room is generally full and the wait time for appointments is pretty long but worth it. He's the best in town.

Watch out for this place. They took a minor concern of mine, drooping eyelids, the consequence of age and turned it into a surgery I did not need not to mention it was a complete failure performed by an inexperienced doctor who when I discussed my experience with my later eye care docs they all knew who I was referencing. I'l will also add that the support staff seemed very unhappy. All that can be said for this practice is that the hold line has the best quality sound I'v ever experienced. The owner is a major supporter of "The Shedd".

Do not take your children (or anyone) to Dr. Karren. He was of no help, misdiagnosed (not diagnosed, really), and literally useless. Do not go here. If you have seen this doctor, I highly recommend getting a second opinion from another doctor.

Eye lid surgery was done at the Oregon Eye Surgery Center. Which is owned and operated by Dr. Haines, Dr. Karren and associates. But the "before" surgery consult is done by The Eye Center and Dr. Haines. When you get their bill they are from two different "entities". Or so your are told, even though the Eye Center and the Oregon Eye Surgery Center are housed in the same building, owned by the same doctors.

All the staff run around pointing fingers at each other as if they do not know each other and have never met. Upper lids were paid by insurance but the insurance was billed $175 for lower lids that I had paid in full. The insurance did not pay, so I was billed for the $175. I was responsible for a 20% co-pay of $180, which I had paid up front $191.40.

To this day I am still being billed for $355.00. As for my eye lid surgery. My Eyes Still Hurt it has been 8 months. For the money paid ($4366 lower lids only) and the pain endured not worth it. Seek a real plastic surgeon not an eye doctor. It is worth the extra money and I am sure you will look better than I do.

Saw Dr Haines recently for a medical eye problem. He was 25 min late for the appointment, and seemed to be in a hurry to leave (he had one foot out the door while I was still asking questions). His input / advice was minimal and did not improve my condition. Cost for the 10 min consult was $175. It appears that surgery is what Dr Haines is good at, and perhaps that's the only reason to see him.

I just have to say that the staff here are absolutely wonderful. I had LASIK last Thursday to correct my nearsightedness and astigmatism and they couldn't have made me feel more relaxed before the procedure. Dr. Haines has made sure to answer all of my questions in every appointment, especially since I've been having some inflammation/sensitivity in my right eye since the surgery.

The office, which is always very busy, has made time to see me about my painful (but properly healing) right eye three days in a row. It is very obvious that Dr. Haines and his staff really care about their patients. My vision is also AMAZING after the fast and totally painless procedure. I would recommend The Eye Center/Oregon iLASIK and Refractive to anyone interested in corrective surgery for vision.

I had questions about color blindness and so I decided to go to the Eye Center to get it checked out and get questions answered. The doctor was unprepared and didn't know about color blindness, they dilated my eyes before I could take colorblindness tests. I had to make a second appointment and come in and they still couldn't answer my questions. A big waste of time and money. Next time I will find a smaller, and more friendly place.