Asheville MRI

Amazing doctors- Got in quickly for an MRI with a complicated issue and they communicated with my surgeon right away to make everything go as smoothly as possible. Some other places might initially seem cheaper and easier, but if you want to have your imaging or scan read by highly skilled physicians who will work with your other doctors to provide better overall care, then this is the place to go.

No one will call back after leaving voicemails. No one can help me that answers office phone. Billing company barely speaks English and their amount due doesn't match what I am billed. Poor poor service.

Did not have a problem with their services had a handful of problems with her billing. It is outsourced and you will receive your bill way after it's due when it's already in collections. When you call the number on the bill they're all over the place giving you the wrong numbers and it comes off as extremely sketchy. You go to the website on the bill and it's no better.

Apparently ARA has outsourced their billing to the lowest bidder. After my spouse's recent visit, she received email and text messages imploring her to pay her balance online, but NO BILLING details. NEWSFLASH to ARA: you'll get prompt payment when you MAIL me a proper bill.

Dr. Ralston is an absolute gem! I was incredibly nervous about having two biopsies. Dr. Ralston went above and beyond to make my experience 5 stars! She took her time to explain everything to me with kindness and compassion! She answered all of my MANY questions and helped ease my mind. I would give her 10 stars if I could! Her supportive staff during my appointment was also top notch! Thank you all for making my experience such a good one!

Like others have stated, their billing is horrible. I've never received a bill from them, had no idea that I owed anything. All of a sudden I get an email from the credit monitoring company saying that I had a new collection. I immediately logged in, and saw that the collection agency wanted $38.00. Had I ever received a bill, I would have paid it immediately. This collection dropped my credit score, and I am angry.

I am FURIOUS! My mother has had a cardiac MRI scheduled since March 14th for today, April 23rd. She called this morning before her appointment to verify the address, and thank god she did because her appointment was cancelled! No one called or emailed her to tell her this, and if she hadn't called them first she would have driven over 2 hours to their office for nothing.

They tried to tell her the MRI was denied by her insurance, but her insurance company says the office didn't even send the request for authorization until April 20th and it would be approved by the end of the day. But after waiting a month and a half for an appointment, she now has to wait another month before they can get her back on the schedule!

They took over a month to contact her insurance company, cancelled her appointment due to their own hold up, and didn't even bother to call and tell her she was removed from the schedule! They offered her no empathy whatsoever. I understand that things are stressful due to COVID, but this is unacceptable. She's not getting an MRI for laughs, she needs to know what is wrong with her heart!

I expect that my mother will be treated with absolute consideration and courtesy during her May 20th appointment, but I am encouraging her to seek imaging elsewhere in the future.

Recently had a screening mammogram and from the initial check in to the check out, the staff and clinicians were friendly and professional. They have also improved their billing problems from a while ago as I experienced no problem this time (though my mother did several years ago) and as expected, it was covered by insurance. My results were mailed to me and my primary physician in a very timely manner.

After paying Mission for my MRI, I received a call from their outsourced billing department saying I have a balance and would I like to go ahead and pay it over the phone. Mind you, I had not (and have yet to) even received a bill and had no idea about this balance. I asked for an actual bill and they sent me a computer screen printout that basically just lists my balance with no other information. There is no way to talk to anyone with Asheville Radiology Associates about your account.

This review is in regard to the billing practices at Asheville Radiology. I got a call from them saying I hadn't paid my bill. I had never received a bill. I told them that on the phone then gave them my credit card number to pay the bill. Thought it was taken care of. Then months later, I get a letter from a collection agency about it. It's impossible to call Asheville Radiology now to speak about billing.

I'm sent to something called MSN where you have two options: email or online chat. The person on the online chat was not helpful. Now I have to deal with a collection agency for a bill that 1) I never received in the mail and 2) I paid via phone.