Medford Radiological Group - Mack K Bandler

Billing is near impossible to navigate! I keep getting a past due letter for 25 bucks when they say it's paid

Usually I get a bill after a hospital or urgent care visit which I suspect is due to local health care partnerships. They've always been nice to me.

I was in a major car accident with multiple surgeries. They never got my info from the hospital where the "treated" me so charged a random insurance I had when I was 20 (36 now) When they received the insurance I had the entire time (the insurance every one else was charging i.e hospital/surgeon) it was to late and insurance would help them. Sorry you didn't contact the hospital (where u do business) to get my info. Unfortunately looks like they are a monopoly here so kind of stuck with this group. I can see why they have a 2.1 star rating

Service is fine, billing is a total pain. I keep getting notices from a company called Resolution Resource, as if I'm being sent to collections. I'll get a notice every two weeks about something I paid 3 months ago. When I call about it, they just say, "We're looking into it." We'll avoid this group from here on out, just because their billing is so annoying. Sad, because the radiology services are good.

Billing and payment options are horrible! I was unable to pay online, unable to call in off the bill in hand, had to call the Medford Group direct and be reconnected with someone else, I wasn't even sure at that point if I wanted to give the card number out! Horrible! I 'm shocked it took 3 adults and 20 minutes to get this accomplished.

I received and annual healthcare screening that is covered by my insurance, then 3 months later I get a statement saying I have 15 days to pay or my account would be sent to an outside collection agency. It does not appear that my insurance was billed and this is the first bill I received from them. No call, no letter asking for insurance info (they should have record since I provided info at time of service). Very poor customer service.

My bills are almost in collections, but all of the 10 times I've called to pay them, you cant get anyone on the phone and the automated system is telling me my account number is wrong. Unbelievable.

Very poor billing system in place. First notification of amount due was from collection company. Medford Radiology never sent out at bill. They said they have an outside company that handles their invoicing.

I'm not sure why some other reviewers have had issues. I've had great experiences with Medford Radiology. I received bills for procedures and dealt with the billing department without any problems. I have also called on multiple occasions to ask questions and have always had timely responses.

Service was fine but I got billed a separate copay when I already paid a copay at another section of this building. They sent one invoice to me then immediately sent this to collections less than a month later, what a cluster.