San Dimas Medical Group

Wait times always an hour to see the doctor for 5 mins. Literally. And the doctor is just a check in check out- you're just basically another chart/file to them not an actual human. Trying to charge me for specialists- I have insurance and paid my copay. Clerks answering the phones are rude and impossible to get someone in disability department it's literally an answering machine. And when you ask to speak to someone live, they told me she doesn't have a phone number.

HORRIBLE front desk staff, very rude, specially the two ladies in the very front (the ones in the corner very nice) Also, they had to refund me ALL my bill.luckily I was aware of it myself because after 3 months, nobody contacted me for it. I had to go AGAIN and check with them until they refund me, if not I'm sure nobody was gonna do it. The staff in ultrasound and monitors are very nice and professional but the overall experience was bad because of financial department and front desk.management should do something about and read customer's complaints in here!

Spent over an hour waiting to see the doctor on most of my appointments. They don't let you cancel; they charge a $50 fee. But it's okay to keep me waiting for an hour? Doctor recommended I do a bunch of tests($580) to avoid the tests being done at the hospital. He said it would be more expensive at the hospital. But the hospital still insisted on the tests when I went in for delivery so I got double billed. Got an extra $700 bill as well for stitches done post partum. Two stars because the doctor was experienced and professional. But too many bad experiences at this practice.

I saw PA Ronda for my annual visit. She is great. I had to have a mammogram done. I was apprehensive so I watched YouTube videos to prepare myself. It was so quick, easy and pain free. Ivon put me at ease and was so great at explaining everything she was going to do.

My wife's provider in Tehachapi referred her to a doctor here. I called and made the appointment. We drove 1 hour and 20 minutes from our house in Tehachapi, my wife and I and our 5 year old daughter. We were told upon checking in that they only allowed 1 person in the building with the patient, so either I or my 5 year old daughter had to leave the building.

At no time when I made the appointment was I told of this policy and since my wife does not speak English very well it was absolutely necessary that I be in there with her when she spoke to the doctor. I was told by the receptionist that the only way we could have me with my wife was to leave my 5 year old daughter outside the building. Are you kidding me?

The receptionist went to get her supervisor who also said it was absolutely impossible to have me and my daughter be in the building with my wife, due to their "strict policy". So we cancelled the appointment. Huge waste of time and gas. Chief complaint here is that if they have this unbreakable "strict policy" maybe it's a good idea to mention that on the phone when the appointment is made. Extremely unprofessional medical facility.

I really enjoyed my experience at this facility when I was a patient here. The staff were friendly, and although I had to see different doctors during appointments due to scheduling conflicts they were all great. I also love the location of the office.

I've been coming here since 2018 and Absolutely LOVE IT! There's no place like it in Bakersfield! The quality of Doctors and Nurse practitioners is unlike any that you will see in town. Not only is it the nicest place and in the best location, but the level of care and attention that you get is Priceless! I feel great after every appointment and always feel the safest here. I've recommended this place to everyone and now many of my family members and friends come here too. I'll never have a different OBGYN office can't say enough.

Doctors are rude and always in a rush, don't feel like they sincerely care. On multiple visits at the office I expressed concerns and the doctors made me feel stupid, same experience with doc on call at the birth center. Your pregnancy journey should be a positive experience. You're better off finding a private practice.

Worst customer service I have ever had the opportunity to experience. Staff is so rude my wife called me crying from the parking lot. This place is a disgrace to healthcare offices everywhere. We are considering travelling for better care and a smidge of respect from now on. I also cant believe management allows their staff to smoke in front of the building or anywhere for that matter. Pregnant women are having to breath in your toxic chemicals to walk into the facility. Disgusting

The doctors here have been nothing but rude and do not listen to the patient in any manner. I've had 2 doctors at this practice and both were not pleasant. The billing department sends bills months after your visit. They messed up billing my insurance and now trying to get it straightened out myself. Was on the phone with my provider and their billing department and they yelled at me and talked over me. They are always late on appointment times. I wait at least an hour every time past my original appointment time. Would not recommend them at all with your service or money.