Cary Orthopaedic Spine Specialist - Scott S Sanitate

Saw doc once and because on medicare there is a specific requirement for physical therapy prior to treatment. While I totally agree with that practice we started PT in hopes of avoiding invasive treatment. Well. I'm not sure if its because we are Medicare or over 80 years of age, but we were kind of treated like we didn't matter. The two PTs we saw basically went thru the motions.

They were completely disengaged and acted like they were working in a factory. Asked questions on what to do at home didn't get a direct response. It seems like we were only there to meet the requirement for further treatment by the doc rather than to actually see if PT would work to alleviate symptoms. If you are an older adult and if you are on Medicare, I would definitely think twice using there services if you are trying to avoid surgery. Showed up today for appointment and they said it was cancelled and they called and left message.

Cell showed no incoming calls. Front office staff tried to accommodate but were unable to. They mentioned that we were on Medicare so I'm pretty sure that came into the decision to not work us in until much later in the day. Yeah.think twice about this place. Hopefully there are better options for seniors available. If I find them I will share.

Was referred to my neighbors to the practice to help my daughter with a lacrosse ankle injury. Dr Lukosios was fantastic. Very calming, knowledgeable and professional. Referred to PT and will continue with follow up in 6 weeks. Happy to have them in our corner.

In December Dr. Mathur perform back surgery on me. I have been extremely happy with the results. My only issue was a charge I received that Medicare did not pay, as they don't pay for items that were purchased without a competitive bid. I made several calls and e-mail to Dr Mathur's assistant. When I explained to customer service at Medicare they suggested I ask my doctor to write a letter as to why there was no competitive bid. So it looks like I'm stuck with a $1,300 despite being assured my insurance would cover everything.

Billing. Just found out outstanding balance from 2018. Seriously? I never got a bill from them. No insurance will pay claim this old. Always been argument with them, Need to learn Medicare guidelines and not argue with me.

Hands down, the most unprofessional, hostile first contact I have ever had with any medical provider anywhere. Disgustingly aggressive and rude. Details to follow. I had a prior exemplary experience with this practice. When it came time for physical therapy after a car wreck, I looked this practice up by name and was happy to see my insurance would cover the care here.

I called the number provided by my insurance, and dealt with a wonderfully friendly person that helped me make an appointment. It was a first visit, and as I understood it, since it was the first appointment, it was scheduled for a shorter time slot starting at 1:20, which I wrote down. They advised I get there about five minutes early, which I failed to do because I mistakenly went to the wrong building where I had PT before.

I spent that time walking through the incorrect building on my injured foot, asked for help, and made it to where I should have been the next building over at 1:23p. When someone poked their head around the corner to ask why I was there, I explained I had an appointment, and apologized for being a little late because I went to the wrong building first.or at least I tried to: the gentleman cut me off to inform me I was not a little late, I was A LOT late.

When I finally communicated the appointment time I had been given, I was informed "well, that can't be right because we only have appointments on the hour. I guess we'll get you with who you're supposed to see for the remaining thirty five minutes, for whatever good that'll do." A few points: This is my first visit to this office in this complex. I've never met this person.

They are not the person that is supposed to be treating me anyway, and they didn't appear to be a receptionist. I'm going out on a limb here, but new patients have zero knowledge of the schedule of a new provider. I had no reason to question the 1:20p appointment time I received over the phone. At no point did he use any professionalism in this encounter.

He asked no questions to try and find out where the mistake was made, but just poured his indignant rage all over a person there for physical injuries received in a car accident, rather than trying to figure out if there was a central scheduling issue to be addressed behind the curtain, as it were. The therapist I was supposed to see was very kind and polite, but there is no way I am walking into any office associated with the jerk that chewed me out. TL;DR: The person least deserving of getting chewed out for not knowing the office schedule is probably also the person visiting the office for the first time. Maybe don't treat them like literal garbage. Ask questions. Clear up confusion. Use your words to learn, not lash out.

If I could give a higher rating I would. My experience has been nothing but positive. I had been having pain in my shoulder and down my left arm for over 10 years. I had been told by rheumatologists that it was osteoarthritis and remained on medications that did absolutely nothing. My primary care physician sent me to Dr. Sameer Mathur. The front desk, nurse and Mark Rescino, PA were all helpful and considerate. Dr. Mathur performed a C5-7 discectomy and fusion on me. I couldn't be happier. I am pain free!

My kids have seen several doctors over the years. Dr. Miles is a 5 star, excellent physician with wonderful bedside manners. Dr. Armour, although clearly knowledgeable, consistently made us feel rushed and was quite dismissive. We've waited an hour & 20 minutes (!) for a follow up appointment that took 10 mins max. Super frustrating. I'd return to the practice, but not to that physician.

After two hand surgeries I have complete confidence in Dr. Miles. The entire staff is very friendly, answering all my questions and working extremely efficiently. Best possible compensation for loosing complete use of one hand for 8 weeks! Thank you staff.

I will never go anywhere else. Mark and Dr Mathur were superb in every aspect of my surgery both his office and the hospital. Cary Orthopedics gets as high a rating as you can get. Thanks to all of the people that work there you were all super nice about everything you did for me.

Kyle was fantastic. He demonstrated great bedside manners. He made me feel like an individual and not just a number. He listened to my concerns, he sympathized with my sleepless knights due to knee pain. My plans were to pick up my records and go to another Orthopedic office but since Kyle was so great, I think I will stay here for treatment. Thanks Kyle!

I have been with Cary Ortho & Spine for many years. I have had surgery with them, PT and very expensive operations not covered by insurance (not FDA approved). I have been very patient with staff turnover and their busy schedules. Today I was told the doctor was running behind so I would have to reschedule when I was "15 minutes late." (*I was not late.).

It was clear the front staff was overworked and wanted to leave. I asked for the staff to ask the doctor before rescheduling and sending me home. They did not check with the doctor because they had lied about my being late and missing my appointment time. When I questioned them they quickly checked me in. I cannot imagine if they had done this to an elderly patient or someone in worse pain. Dr Mathur is an excellent doctor and I am saddened that this practice is a reflection of him.

This was not my first issue with customer service at this practice. A few months ago a team member insisted I pay a big bill that I already paid. A year before that I had another issue.

Staff was friendly. I've got a hearing impairment and couldn't wear my hearing aids bc of the magnets, with a reminder both techs were great at speaking to so I could hear them under the headphones. The tube wasn't too bad, I focused on the gray line on the ceiling and closed my eyes at times. The music was oldies and fun, nice distraction.

I have had an awesome experience with the Doctor's and PA's and the staff at Cary Orthopedics. They are very thoughtful and they will go the extra mile to help make you comfortable by providing answers to all of your questions so that you can make an informed decision about your health care. Both my doctor and PA have a great sense of humor and they take the time to listen to all of my concerns and they make sure that I understand their responses. Great crew

Billing is terrible as so many have mentioned here. I went for 2 visits about 3 years ago. Bill after first visit okay, no problem. Was told i was paid in full. After second visit, the gentleman at the billing desk added extra fees to my first visit and tried to play it off as if I hadn't paid in full already. If it was an error on their part, they should have admitted it but no accountability.

I followed up with the finance/billing department in the office and the lady was like a robot/broken record with no customer service skills and did not acknowledge my concerns like a human being at all. I begrudgingly paid and never went back but seriously considered reporting their office to the appropriate authorities for deceptive business practices but didn't have the energy. Save your money and go somewhere else that charges fairly. This review is long overdue. Hope I save some people money and keep money out of this poorly run business!

Kristen was knowledgeable, engaging, and understanding. She gave me great information about my upcoming surgery, and answered all of my questions. She was very patient and didn't make me feel as though I was taking up too much time. Such a lovely change from other experiences!

Everyone was very nice, helpful and knowledgeable.i feel very confident in the procedure I'm having done. All my questions were answered and follow up after procedure will ensure full recovery.

I went here for several years for to see Dr. Andersen for my knee and hip. I actually had hip surgery through these folks for a torn labrum too. When I had the surgery they gave me the paperwork for a handicap placard, which made life a little easier. When I left they were awesome and gave me all of my files to include CDs for my next ortho. I went to a separate doctor here for my neck and an EMG at one time and wasn't a fan of him, because he went on and on how I shouldn't scuba dive because he knew someone who died. I didn't go back to him. For the life of me I cannot remember his name, but he was pretty terrible.

I've always been pleased with my visits to this practice. Elizabeth consistently provides professional and caring services to me when I go in for gel shots in my knees. Her kindness and concern for her patients is apparent and appreciated.

The physician was great, office staff was overwhelmed and seemed to have been overbooked. We waited for an hour before being called back. And that was after telling the staff we needed to be seen soon or we would need a refund of our deposit.

Cary Orthopedics is wonderful. I see both Dr. Curzan and Dr. Bullock and I can't say enough times how great they both are. I normally do not have to wait long to get in to see either of them, when I'm there for an appointment, however, if I did, I wouldn't mind as they are both amazing. Both Dr Curzan and Dr Bullock talk to you as if you are family.

They make you feel at ease and include you in the decisions regarding your treatment plan. Both of these doctors and others I see in passing, always have a smile on their faces and greet you very warmly. Even though they may not always be happy, they try to put aside any bad feelings to start fresh with their next patients. Their office has had an adjustment merging with UNC and so far, so good. Though, my primary merged with UNC in June 21' and there's been a lot of issues with lab work drawn at their doctors office billing as hospital instead of outpatient.

It is something I will watch should I have any outside scans done or any physical therapy, just to make sure. I do not anticipate a problem with Cary Orthopedics in this but sometimes mistakes can be made at a higher level. I am so thankful for the front office staff, nurses and the medical staff in the back. I'll forever be grateful to Dr Curzan and Dr. Bullock for being such exceptional doctors. I am in their office every two and four month marks to see each doctor.

Kristen and Dr. Miles are wonderful. I went in with carpel tunnel pain and once all of the non-invasive procedures were tried and failed to relieve my pain, surgery was planned. With 12 hours of surgery, the numbness and tingling were GONE. Everything was explained well and I felt well cared for. I would highly recommend this team to anyone in need of orthopedic care.

I got unfair behavior from staff. Not timely proper instruction to the patient. So disgusting! So I decided to switch and went to pick up my reports last Wednesday. This time I got very warm and courteous behavior. and prompt service. Certainly I would not quit this facility if she had done such fair and friendly behavior to me before. I missed Doctor Armour who is very talented gentleman. I am very sorry Dr Armour.

Dr Martini Dr Economedes and Kyle are awesome. They have never let me down when I needed anything from meniscus surgery to knee replacement surgery and gel injections for my other knee. Simply top notch

I had a great experience at Cary Orthopedics. Everyone was polite and efficient. Dr. Miles is awesome as was his nurse. I would recommend this office to anyone needing great service and competent care. Friendly staff as well as a dedicated team to get you back on the road to recovery.

The folks at Cary Orthopaedics are great to work with. I had one knee replacement in Feb and it all went well. I am having the other one replaced next week. I know I am in good hands. From the scheduling to the pre-op, it's been a good experience. Everyone is professional and reassuring.

Dr. Anderson is wonderful! I had a torn labrum and neglected it for 10 years. I was able to get the surgery quickly after discovering what i had damaged in my shoulder. The staff is also super friendly and knowledgeable.

I would not recommend. I went in for back pain and after seeing 2 nurses the doctor finally came in about an hour later and spoke to me for maybe a minute. He basically told me to just take meds that the other doctor I saw prescribed. Turns out you can't take a steroid with a vaccine so good thing I didn't listen to them. He was pretty rude and just told me to take medicine and come back in 2 weeks.

I cancelled the 2nd appointment. This place seems just like a money maker. The waiting room was packed so no wonder I didn't get to see the doctor. I do not recommend as there was no plan and now I have a $300 bill.

Front desk/billing team are condescending & just rude! I do not recommend this place at all!

I also wish I could give negative stars on this clinic. Doctors and medical staff are great but their Office managers are beyond dismal. There is absolutely NO customer Service. This place Requieres card on file and then will charge you whenever and whatever they like without even providing an itemized receipt. Getting a call back from Office manager is impossible. (Ive been waiting 3 weeks and have left numerous messages.) Any dispute of billing is simply ignored. I even went in person to office to seek assistance was brushed off with no resolution. Do yourself a favor and avoid this clinic at all costs.

I have been coming to Cary Orthopaedics for years. I have had knee issues for years, and broke my shoulder. I see Dr Rienke and he has done an excellent job helping me through these issues. He is personable, knowledgeable, and on time. The nurses are great, and the office staff is efficient. Also their PT office is excellent as well.

Went in for lingering lower back pain. Long wait; nurse took my vitals; doctor spoke to me for maybe 5 minutes and recommended an MRI. That's it. The whole visit was probably 15 minutes plus wait time. Cost? $270. That's right. 5 minutes with the doctor was $270. I called to contest and they said they had recorded it as 45 minutes and would contest. They never called me back, but when I called them they told me that they wouldn't change it. $270 for 5 minutes and no treatment. That's what you get here.

Terrible experience with Dr. Carroll. I had rotator cuff surgery in August 2018 repairing my infraspinatus. After 4 months of PT, I still was unable to raise my arm without severe/extreme pain. Dr. Carroll ordered an MRI with contrast, as he was unable to figure out what was going on with my arm. He read the MRI and determined that I had a torn supraspinatus that would require another surgery.

At this point, I went to another surgeon. My second operation was on January 17th 2019. My supraspinatus was fine! What I had was a torn/shredded biceps tendon that was missed during my first surgery performed by Dr. Carroll.

Dr Armour is super nice but waiting times are insane in this clinic. They don't seem to care about it at all. After waiting for 25 mins in the exam room I went out the nurses were kinda surprised why I am unhappy because he is coming right now

Dr Armour was very kind and compassionate with my mother when she hurt her shoulder getting out of the bath tub. However, she went to him after she began having severe pain in her knee that migrated to her ankle. He barely examined her and forwarded her to the spinal clinic with no pain meds and no diagnosis. Her pain level was a 10 (1 being the least and 10 being the highest).

After seeing the spinal specialist, no diagnosis and a MRI scheduled two weeks out. Sitting at Emerge Orthopaedics and he is draining the fluid off her knee and resolving the problem. How can you assess an issue with even placing the patient on the examining table? Not happy! My mom is 86 and very active. This stopped her dead in her tracks for two weeks! Would not recommend him for any issues related to

Would give this place 0 stars if I could. Aside from waiting for 40 minutes AFTER my appointment time (and I got there 15 minutes early), the doctor I saw, Dr. Szura, claimed the foot I broke was never broken (what? Lol) and literally looked at my x-rays of my other foot that has been hurting endlessly and says, 'I don't know- I don't know what to tell ya.' What's your degree for?!

He was very passive aggressive and spoke down on me. Said he sent a prescription for some medicine to my local pharmacy and that was never received. Don't waste your time here!

Always fast & friendly service here. A big sports medicine office with a personal tough. I've brought a few children here for foot/ankle injuries as well as myself (shoulder/knee) issues. I honestly can't complain, not the type of Drs to rush to cut you, they'd much rather give you PT and subject you to a scalpel.

Dr. Lin was quite useless. Ordered MRI and then said to get acupuncture or more PT but he wasn't qualified to give me the type of injections that I really needed. I asked him to send me to someone who could and then he said he would in my next visit to him. Really? Why? All a waste of time.

I came in for hip area pain that had been ongoing for several months. The office was disorganized and overcrowded--the room I was seen in looked like it was doubling as a storage unit because there were piles of cardboard boxes taking up half the room. The doctor I saw seemed extremely disinterested in my case. He asked very few questions and seemed like he would rather be elsewhere.

I had Xrays done and they showed one thing, so he had me do an MRI for more information. After getting the MRI, he told me it was arthritis, completely unrelated to the issue that showed up on the Xray and then told me that whatever showed up on the x-ray was probably nothing. As a 23 year old I was extremely concerned about living with arthritis, and had to ask him what could be done about it (instead of him telling me treatment options).

He told me nothing could be done about it besides pain killers. I went to get a second opinion, by a doctor who doesn't even specialize in hips, and I was told that I actually had a labral tear in my hip and needed a completely different kind of MRI to see the details, and I need surgery + physical therapy. The pain has gotten excruciatingly worse since my visit here, so I am so glad I got a second opinion. Had I listened to this doctor's advice and just "lived with it", who knows how bad my injury would have gotten.