Alliance Urgent Care

I went Monday (Memorial Day, morning) with flu symptoms, when I asked the PA what medications I could take while breastfeeding, she told me "ask your pharmacist, they know drugs better than me" when I asked her why I was having night sweats in regards to the list of symptoms I told her I was experiencing she said "I'm not sure, it could be anything, you need to see your primary physician." If I had COVID, I'll never know because the test wasn't offered despite my symptoms. Lastly, I was told it's just a "virus." And to stay hydrated. In and out in five minutes.

I am new to the area and unfortunately got injured. Easily made an appointment online and was seen the next morning. They still have mask requirements and patient only entry. The staff, nurse and provider were all professional and friendly. I honestly don't understand the low ratings.

Usually I am pleased with my visit. This time not so much. The front desk is always pleasant. However, the person who took my vitals did not listen and neither did the nurse practitioner. I am suffering from symptoms of covid. I have been tested multiple times and each time it came up negative. I feel like no one is listening to me or even trying to figure out what is really going on.

At one point, the NP even laughed at me after telling her we believe my husband got covid from me as I was sick prior to my husband getting sick and his test came back positive. Be proactive in your own healthcare! Don't give up or except their answer. You know your body better than anyone.

We walked in just before closing at 7:45 with an eye injury, was promptly greeted, registered and without any wait time was roomed. The provider did a thorough irrigation and eye wash along with an eye exam with fluorescein and blue light. The diagnosis was traumatic eye injury and no foreign body remained in the eye. I watched as each person was brought back and exited, the staff was friendly, acknowledging and the patient/client reciprocated.

Clearly this is a place that delivers a genuine customer service experience, quality care and very very very reasonable price for urgent care. Highly recommend driving past the hospital or corporate owned urgent care centers to his gem of a practice!

I went to Banner Urgent Care first and right away the lady told me they didn't take my insurance even though on my insurance website it said yes they did. She seemed incompetent so my insurance company called around and confirmed with Alliance they took my insurance. Caesar (I think his name was) got me in right away and worked through trying to figure out my insurance instead of turning me away.

They got me right in. Doctor and nurse seemed nice. They got an x ray of my wrist I was concerned about from an accident that morning and right away was able to tell it was fine. Just to be safe they ordered an x ray I could do the next day as a walk in somewhere else downtown. Even if I didn't have insurance this place seemed really affordable.

First time visit, called before arrival to make sure they accepted my insurance, the employee was very friendly and knowledgeable. Upon arrival, check in process was easy and quick. Was seen almost immediately. The dr was friendly and listened to my concerns. Was in and out in 40min.

The saff here was awesome. The front desk was really friendly. And KiKi who called me back was really kind and caring. Frank was also really caring and helpful when it came to seeing what options were. The wait wasn't bad at all either.

I don't understand the bad reviews. I've been coming here for the last 3 years. Every time I come here, they take care of me. Today I went in feeling under the weather. I currently have no insurance. They did everything possible to keep the cost the lowest they can while treating me. I didn't even ask them to do this, so it was kind of them to take it up son themselves. They even gave me a coupon for my prescription. Francis the NP took very good care of me when I got dizzy and made sure I left the office feeling better.

I went here for strep and every time for that was good but I went here for shingles recently and I get them at least once a year so I know the medicine dose. The doctors have no idea what they're doing the medicine dose is 1G valtrex THREE times a day for SEVEN days I've gotten that everytime and you will see that with a quick Google search as well.

I walked out and saw the prescription she gave me and it was TWO pills for ONE DAY?! Excuse me, doing that does nothing and will just make the rash come back possibly worse. I went back in and talked to the receptionist when she came back with a compromised prescription TWO times a day for seven days. This is a non addictive substance. I only let it go because I have some leftover low dose medicine I can use to replace the mid day dose from my doctor back home. Unless you're going for a simple test don't go here because obviously they don't know what they're doing.

They have the most wonderful lady doctor there that really knows her stuff. Very luck to have her there. Not only is she great the whole office works with great proficiency. There is hardly no wait time, and is very friendly office.

Listen, I'm a healthcare professional. If I didn't need a Covid test, I'd leave. I scheduled an appointment online for 5pm and this place confirmed via text that my appt is at 5pm. I get here 30 minutes early and am told I have to wait 2 hours. What's the point of scheduling appt if walk in's get priority? That's ridiculous

This place was horrible. It was convenient at first because i scheduled an appointment online, but I wasn't seen until 40 minutes after I got there. Their credit card machine wasn't working. I told them I had my tonsils out and that i still sometimes get strep. The doctor said "that's impossible"? Which is a really weird thing to argue about because I clearly have had strep several times after my surgery.

Overall was very incompetent and I had to fight to advocate for myself several times. She was rude, blunt, and at no point did I feel like she cared about me or her job. It was by far the most bizzare experience i've had at an urgent care. They took 30 more minutes to come back after testing me for strep (I've seen it done in 5 minutes so i don't know what they were waiting for) Don't go here.

It's great place to go in a time crunch, but if you can wait to go somewhere else you should do that. I went in to get a strep test, and the nurse proceeded to try and swab my throat but swabbed everywhere except my tonsils for a good 3 minutes and then proceeded to get upset at me for gagging and pulling back. Then I was such a frustration to her that she walked out of the room and said "someone else can try later".

I waited longer and someone else came in and looked at my throat and said nah you probably have covid have a good day. Definitely wasn't a great experience. I went to another place and they said I had a really bad case of strep so now I am getting to help I needed no thanks to this place.

Good place. They CAN do X-rays here, unlike other local Urgent Care centers. Their YELP info includes a web link to some other site that you do not want to visit. These folks have a web site at https://www.allianceurgentcare.com

This was easily the best urgent care I've ever been to. There was no wait, the front desk staff, tech and NP were all super friendly and competent, and listened to my health issue. I've had such poor experiences with urgent cares in the past that it was so amazing to be able to go here on a Saturday and get what I need in under 45 minutes and without it costing an arm and a leg

Amazing organization. You can reserve your appointment time online. I got there 15 minutes early they took me 10 minutes early I was out in 15 minutes with a prescription. No screwing around. Very professional very friendly

Fast and simple. Front desk lady was super generous and friendly. Prices are reasonable.

I've taken both my sons here a couple times. There has never been much of a wait, the staff is super friendly, answers all of our questions.

Imagine how embarrassed I was a couple Saturday mornings ago when I slipped in my bathroom and landed face first into the tub. Before you ask, I was completely sober. While I don't recall the actual impact, and I have no idea how I ended up back in bed, the end result of the incident was far from pleasant. Turns out I skinned a portion of the top of my tongue and took a out a chunk from the right side. This, I discovered upon brushing my teeth.

Thinking nothing about it, I proceeded to go to the farmer's market that morning and went to a pool party later in the day. We had a good laugh about my mishap because I sounded I like Cindy Brady. The following day, I went to brunch and a movie, then a going-away dinner. By Sunday night the pain was excruciating, so I knew the next morning I'd have to go to urgent care. Fortunately, this place is a short walk from home.

I was the first person here that Monday morning. The process was simple and reception was pleasant. Although the medical person was running late due to traffic, she saw me promptly on arrival and conducted a quick examination. Yes, my tongue was infected (which I already knew as it swelled up enough to fill my mouth). With a prescription for antibiotics, I was out the door in under 45 minutes.

The pills did wonders, and while my tongue is still a little sensitive nearly 2 weeks later, I feel fine. If you don't have insurance, the visit will set you back $90. A reasonable price to be able to get in immediately for treatment. Lesson learned: don't clean the bathroom floor so we'll that's a slip and slide.

I am new to AZ, was at friends, hurt myself went here, clean neat, nice people, but my favorite part: the Dr. actually listened to me. In and out so quick, faster than my regular doctor's office with an appt. Oh I did do the on line appt, which I suggest. Very nice receptionist too.

I had such a horrible experience this morning at Alliance urgent care. I have been to them in the past and I've never had any problems. This morning I was experiencing a very bad asthma attack, I asked my daughter to take me and she did waiting time with Harley nothing the minute I got in I couldn't believe I was dealing with a bunch of Airheads.

The girl that came in to take my vitals, I told her I was in distress and she just goes uh huh; I need to help I need someone to help me so I can breathe, I need a breathing treatment. She say okay never no urgency whatsoever and her voice. In comes the other Airhead turns out she is a physician's assistant she told me oh your air your oxygen level is perfect there's nothing we can do I'm looking at her and I can barely speak because I can't breathe.

I cant get any air in she just looks at me like and repeats well your oxygen level is good. By then I'm looking at her and telling her I need a breathing treatment my daughter told this Airhead physician's assistant my mom needs a breathing treatment can't you give her one finally this positions assistant says okay. The person who took my vitals comes in with the nebulizer and the medicine doesn't screw the top on right so when I turn the whole medicine goes flying everywhere and, I'm looking at my daughter just like I don't believe this is happening.

The physician's assistant comes in and said so are you feeling better I'm going yes at least I can breathe a little bit and she says there's really nothing else we can do. This woman needs to go back to school and learn about "asthma". At this point my daughter says I should have taken you to the emergency room obviously they don't know what they're doing. We walked out

Although this place was quick to get admitted, the service is terrible. I have full insurance coverage and the PA, Nadine Shelepak, treated me as if I didn't have any. She did not assess me and I was still charged and billed. I DO NOT recommend coming here. Go somewhere else to get treated.

The Front Office staff was awesome. Super sweet and quick with paperwork. MA (male, but forget name) was very good as well. Nurse Practitioner was AWFUL! I am a health care provider and I would never ever send anyone I knew there. I went in for pink eye, which was confirmed by a different HCP, and this nurse practitioner told me she simply did not know what it was she said it could be "allergies", could be "the wind" (WHATTTT?), a burst blood vessel (present extremely different from pink eye and I have no hx of this what so ever), or possible pink eye but she "just didn't know".

Please use you medical degree and critical thinking skills please. and then she prescribed an ointment instead of drops to treat pink eye. PLEASE PLEASE PLEASE don't go here and definitely don't bring your kids here.

Fast and efficient. Wait time is quick and the staff is friendly. They have been able to help me every time I've gone. Would recommend to anyone who wants to get in and out, with a good medical treatment plan.

Unfortunately, I've had to go here on a few occasions. They have a very short wait time so you get back to see the doctor really quickly. The staff is friendly and professional. I like them more than my actual primary care physician.

I have been in several times and they are always fast, friendly and professional. Most recently I cut my forehead gardening and needed 6 stitches. She was very careful to keep them in my brow line as much as she could to help with the scaring. I can't even tell I have a scar! In and out in 25 minutes!

NEVER going back. misdiagnosed my wife, didn't listen, gave her narcotics instead of a simple anti nausea med. chargeed way too much for a 2 min visit and kicked my wife outside so they could close instead of waiting 2 minutes for her ride. The MD gave her steroids to fight a virus which would make it harder to fight. Guy is a quack and is more concerned about getting out the door than practicing medicine. An addendum. The company was good enough to refund the charges, and the MD will no longer so work there at the end of the month.

If I could rate this experience lower than one star I would. I went in because I was experiencing an extremely sore throat for over a week, my right tonsil was covered in white spots and my right ear felt large amounts of pressure (tmi I'm sorry) I had a fever of 102 every night and I was in bad shape. I explained all of this to the nurse practitioner I saw, I do not remember her name but she was short and had short hair like a guys haircut.

She then proceeded to look at my tonsils and my ears. While she was doing so she kept saying " yep you got the crud I'm sorry to tell ya" then said "you have food stuck in your tonsils that is why they are so enlarged and look that way" I told her that I have never heard of food being stuck inside the tonsils. I asked her to give me a strep test, so another lady came in and swabbed my throat but it wasn't your normal throat swab she jabbed the Qtip into my mouth, with an attitude like she was upset to be doing it!(very awkward experience) So 10 minutes later the original practitioner came back in saying it was just a viral cold and sent me off saying there was nothing she could do.

I decided to go to a different urgent care that was down the street and the man I saw was shocked by my tonsils and my ear was filled with fluid and come to find out, I have a severe case of tonsillitis and had to rush to the hospital! I couldn't believe 30 minutes earlier some lady told me it was a virus and that I had FOOD in my TONSILS. If you care about your family, your children, your friends, just people in general, DO NOT GO HERE.

You will be told ludicrous statements and have your sickness/pain swept under the rug, so they can shove "viral infection" down your throat. I will never go here again, and I hope to god that the woman who told me I have food in my tonsils reads this and gets her license taken away because she absolutely does not deserve to be a practitioner. I am also giving her the benefit of the doubt, that she is actually ignorant and doesn't know better. I really don't want to think she purposely lied to me.