PrimeCare Of Novi

Called their offices left two messages for the medical assistant, one for another doctor, and one at the office in general when they didn't pick up, and an email was supposedly sent to the doctor. I never received a call back. I finally used their portal and sent a message to my doctor. She responded the afternoon of the next day stating they are very responsive.

I was calling to get help because I was in pain. And I was ignored and then finally treated like my care was the least of their priorities. Don't waste your time here. UPDATE: I had to pay a bill of $48 that my insurance didn't cover for the "adjustment" the doctor did to "help" my neck pain. It didn't help anything. She pushed on my shoulders and forcefully twisted my neck.

So I paid $25 in a copay and $48, that's $73 to be ignored. It is now late May and no one ever called me regarding my concern. I did however receive a call back after my initial post above. So no call back about my care but a call back when they get a back review online. I only paid the bill so I wouldn't have to deal with them ever again.

They don't care about my pain or my time. The practice has no respect for you and you are doing yourself a disservice by supporting these kind of people. Never been so disrespected as the day i was scheduled here.

I have been to over 20 practices in the Novi area and this place is the absolute WORST. The nursing staff is the worst thing I ever witnessed. Rude, Short, Aggressive. They act like they are doing you a favor by taking you in. Will NEVER go back even if it was free.

The staff and Doctors are always kind and courteous! Even with high volumes of people waiting to get tested for COVID. If I need urgent care and they're open, that's where I'm going.

Dr. Shively has been my family physician for almost 10+ years. He is the best and kindest, most understanding person Ive ever met. Very genuine guy. They do not judge you based on what you're going through. They are here to help and thats what they love to do, help others. Everybody in the office and all of the Nurses are immaculate and I could not ask for better.

Dr. Scheuerman's diagnosis of my back/hip pain was right on, and her osteopathic adjustment was great. I will see her again for a few more treatments, but I already have a DRAMATIC decrease of pain while walking. Plus, my posture at the computer is improved. It had seemed like such a struggle to sit up straight before.

I was able to get an appointment quickly and once I arrived at the office I was again very quickly taken to my treatment room. I was there to get the Covid-19 booster and was in and out very quickly. Everyone I encountered were very professional and pleasant. The office is very clean and their protocol for keeping potential Covid patients in the "parking lot lobby" makes those of us who are not sick feel very safe not being seated in the same waiting room areas.

Dr. Shively is great and truly takes the time to care for his patients. It is hard nowadays to find a Dr who will pay attention to all your questions/concerns and who will take the time to explain your care, but Dr Shively does and I'm very appreciative of him.

I saw Hannah Boike, NP for my annual physical as a new patient and she was great! My appointment was on time and she listened to my concerns. They also have lab technicians there to do the bloodwork on the spot and she was also very good- got my vein on the first try and didn't hurt at all. Definitely recommend!

Met with Dr Shively today for my yearly routine physical exam. As always, I left there feeling good knowing that any and all health related questions/concerns that I had were answered/addressed. My husband and I have both been going to Dr Shively for many years. He is more thorough than any doctor that I've personally ever gone to. That is something that I appreciate and feel very confident about; that nothing is missed.

Dr. Scheurman is great and all the people at the desk are very friendly. I started going to her when she was recommended to me by a colleague who was also experiencing back pain - the manipulations were a much better alternative than the chiropractor I had been going to. She's now become my primary physician. Between the regular practice and the urgent care, I can get in when I need to. Would highly recommend!

I have been a patient of Dr. Shively for more than 20 years. He has always been a pleasure and has given me exceptional care. Recently we went above and beyond helping through my Covid experience. He met with me via video call late into the night and was genuinely concerned. He recommended treatment and followed up with me. Very personable as well as professional.

Great first experience at PrimeCare! The wait time after my arrival was minimal. Dr. Scheuerman created a comfortable, trusting atmosphere as she performed my yearly physical. As a new patient, she took time to get to know me, and I felt her genuine interest in understanding me and my health habits and history. I appreciated her positive and friendly bedside manner. Pamela, who, did my blood draw was also very nice and skilled.

Dr. Scheuerman is the best doctor! She shows empathy and genuinely cares about me as a patient. The office is always efficient, and when you go there regularly for a work-related injury, it's important. I don't live in Novi, but it's worth the drive to use their connected urgent care. All your information is linked, and the staff there are courteous.

I've been going here for almost 8 years, I've received great care and customer service like 97% of the time. They are usually really good about getting me in same day if I need to be seen and am not particular about which doctor I see. If I want to see my Doc or one of the other ones I prefer sometimes I have to wait until the following day.

There usually isn't that much of a wait once I get there. You can usually email them if you have any questions about medications or concerns. Most of the physicians are very patient and don't rush you and will let you ask about other medical/health concerns that aren't necessarily the reason you came in and not make you feel rushed. Sorry I'm not naming names, sometimes you just don't mesh well with certain people. I don't want to tarnish someone based on my preferences.

I've had to come here twice for treatment and they got me in right away. The paperwork is reasonable and does not take that long to complete.

Dr. Shively has been my family personal doctor for over 10 plus years now and I couldn't see myself seeing or going to someone else ( he promised me as long as I'm alive he will never retire ) Lol which is awesome to know because he just has that kind of bedside manner to put you at ease and make you laugh each and everytime I go there. Dr. Shively even makes me feel comfortable during my annual prostate examination, not really but you get what I'm saying Lol.

Everyone over at prime care are top notch and has a very professional staff which is why I'm so glad I finally found a place where my family and I can go and know we're being taken care of the right way and not justbsome sick patient with a runny noses waiting in their lobby for two hours for someone to say next! Wished I could give 10 stars

Called to make a nurse appointment for an injection. Receptionist put me on hold and never came back. Called a few more times and got bounced to voice mail. Finally left a message.got a call the next day. Now, I am sitting in the office, having waited over 1/2 hour ( first appointment of the day) to see the nurse. Not acceptable.

My 12 month old was seen here last week due to eye discharge. They prescribed eye drops. At his pediatrician the next day, we were informed that he did not have an eye infection, but a horrible ear infection. When the office contacted me this week to ask how my son was doing, I informed them of the misdiagnosis and said that I would appreciate a call from the physician.

He called me at 8:30 pm, was extremely condescending, and said that they treated my child for the symptoms he was brought in for. That they did check his ears, but did not mention what was seen there and that illnesses can progress. A 12 month old cannot tell us what doesn't feel good, so we need to trust on doctors to helps alleviate their pains by identifying the issue.

We will not be returning here as want a reliable doctor that is willing to look at the route of the issue, not just the single symptom that causes us to seek medical attention.

Terrible service. Office Manager wanted to refuse service to me as there was a typo on my card. They could not think of calling the insurance to confirm my identity. When I complained (as I've never had this issue with any other doctors) the office manager was rude to me and did not understand why I would be upset I have never met a Doctor to refuse service (I could have paid out of pocket anyways)

Dr Shievly has been my family doctor for more than ten years, he was great, knowledgeable, kind, and easy. Thanks

Wow, the women there are adorable. First visit and everyone wanted to meet our twins. Extremely nice doctor, already has me going to a specialist that my prior pediatrician didn't bother to check.

The Phone service and Helpdesk crew are very polite and nice towards patient. Those ladies are giving a great feeling about the clinic. Although the doctors are different story. The doctors are tending to give you diagnosis without actually testing You first. DR. Z diagnosed me with 'allergy' when I stated that is not allergy since my pain is located on left side of my throat.

The doctor was actually upset that I am questioning his diagnosis. Eventually, I went to better clinic where doctor actually took mini camera and found tonsillitis on the left side of my throat. If you wish to have 'mystery' diagnosis without actually testing You, please feel free to stop by at PrimaCare Of Novi anytime!

I've been coming here a few years now when I moved out to this area! Every time I need to schedule a appointment they get me in that week! Today I called to set up an appointment and got me in 2 hours later! Where as at U of M I have to wait 2-3 weeks to get an appointment. The staff and nurses are great, very friendly! I never have a long wait time either! Dr. Shively is an amazing doctor! He's professional and personable! He truly cares about his patients and knows his stuff! I'd defiantly recommend primecare of novi to anyone I know! Great job guys! Thank you so much!

My primary physician was Dr. Zaid, and I've also been seen by Dr. Wolocko and Dr. Shively before. I will NEVER go back to Dr. Zaid nor recommend him to my friends and family. Both Dr. Wolocko and Dr. Shively were kind, professional and mostly importantly, willing to listen to the patient and answer questions. Dr. Zaid, on the other hand, would become impatient when I asked more questions.

He seemed to only trust his own judgement and didn't like patient's own input. He also never gave any diet change suggestions besides prescribing pills to treat the symptom (I know this might be the broader issue here in the US that doctors know little about nutrition and its importance to heath but I was pleasantly surprised that some other doctors I see would usually point out some corresponding diet change).

Went here because I wanted a D.O. and they answered the phone. My first apointment was fine and I actually really appreciated the Dr's kindness regarding my situation. It went downhill from there. I went in for a second time to get help with a very painful cold/sinus infection. I had to go a third time for the same thing a few weeks later because it hadn't gotten much better and also I had started to have pain in my shoulder. Went back 3 more times for my shoulder and they never once looked at my shoulder. They looked everywhere else including giving me a partial female exam. The medical assistant even questioned that one. Will not be going back.

1st visit for my daughter with Dr. Shively and my husband and her were extremely impressed. He is thorough, caring and diagnosed her correctly. She is already feeling better and I got a voicemail today from his office from a staff member "checking up on her" which is customer service all the way! My family will definitely continue to use PrimeCare of Novi!

I have been going here for over a year since we moved to the area. Dr. Schuerman is great with my kids and address all my concerns however I have had too many issues having to deal with the front desk staff and billing staff re: issues in billing my insurance or the staff not properly updating my children's chart with the vaccines they receive each visit. Due to this we decided to look for a new pediatrician.

I've been a patient of Prime Care for over 20 years now so it's way past time I wrote my review. It was Dr. Shively whose diagnostics alerted me to a potentially life-threatening form of cancer which was overcome thanks to early discovery. Both Dr. Shively and Dr. Zaid are top notch physicians who really show they care by their actions. Although Dr. Shively is a marathon runner, his whole staff-from the front office, the medical assistants and the doctors on staff "go the extra 10K" to provide care you won't find at most providers today. I owe the quality of life I enjoy today to these people and would recommend them without question.

I visited PrimeCare two days ago to get a prescription for Flonase. I had never been there before and was traveling with my family from Florida. I called ahead after finding them in the ads section when I searches Walk-In clinics on google. I called ahead and was informed that I would be seen right away if I could get there soon. The check in process was fast and friendly.

The doctor was as well. What surprised me MOST was what happened today, Sunday, not to mention Father's Day. At 10:30 am I received a phone call from Ashley at PrimeCares office as a follow up to see if I was feeling better. What?! A walk-in clinic making follow up calls to see if I was feeling better? Wow! Five Stars PrimeCare of Novi! Five Stars!

I came to see the doctors at PrimeCare of Novi by accident. I actually put a nail in my hand and did not have insurance. They not only saw me, but didn't make money an issue. I will go back there again and especially once I get insurance. The staff was really nice and was talking me through the whole process.

I love PrimeCare of Novi. Drs. Zaid and Shively are wonderful as are the staff. I feel like I'm visiting family when I go there. They take their time with you and you never feel rushed. I have three sons, two of them with Autism, all love it here. My kids are not easy patients but no matter what reason be it urgent or routine, they are treated with such care and compassion. I know if I need anything at any time of day - I can call and get help. Now they are opening an Urgent Care clinic with later hours.my prayers have been answered!