Virginia Beach Eye Center

Wife had an appointment at 12:45. Didn't get into the exam room until 1:30. Doctor didn't show up until 1:45. And didn't even have the decency to apologize for the wait. Completely unacceptable.

This has been the worst experience trying to get our son in for a necessary surgery. It's been since the spring of 2021 that we have tried to get this appointment. It's finally scheduled next week.but they have NOT called back as promised with information regarding when and where the appointment is AND any health and safety precautions we need to take and prepare for before and especially AFTER the surgery.

They said 72 hours, it's been almost a week and no one has called. Their answering service is terrible, sitting 10 minutes or more on hold and no one ever picks up to check in. When they do, they are of little help. Abysmal. It's a shame, because we hear the doctor is good, but everything else screams this is an awful practice and location.

This is the worst eye care place I have ever been to. When I scheduled my appointment I asked if they took my insurance and I was told yes so I made an appointment and now I am told they do not accept my insurance and I will have to pay the whole bill of over $600 just for a regular eye exam. I am now stuck with a large bill of over $600 and Virginia Eye Consultants haven't tried to help in the least bit.

They keep giving me the run around. I have been told they coded it wrong as medical instead of vision so I asked will they change it and they said NO. I have been told they "don't take my insurance" after I was originally told they did. I have asked them 4 times to run it thru my vision insurance and they just say they will then they do not. I'm not one to complain or write a bad review ever but I find it absolutely ridiculous how unhelpful they have been. I would be more than happy to pay the bill after my insurance is billed for their portion but I can't get anyone to help me. If I could give less than 1 star I would.

All of the staff that I encountered were kind and professional. I have had a fantastic experience with Dr. Pittner, who I sought out to get a 2nd opinion on a potential issue with my eyes. He gave me an extremely thorough exam and answered my lengthy list of questions. I have a far better understanding of my condition after my appointment with Dr. Pittner, and I very much appreciate his expertise and advisement.

It was a very positive experience and I felt that Dr. Pittner understood my hesitations and concerns, and has helped me to understand the options for future care, monitoring, and procedures. I feel confident in his care and very heard as a patient. Thank you for such a positive experience!

My wife receives great service. We haven't worn our mask in months. This mandate has been over. Please RESPECT the patients.

Got to the office with my grandmother who is in a wheelchair, and the handicap door was broken, no one offered assistance & when I mentioned it to the front desk their response was" oh yeah its been like that" Really? There were alot of patients in wheelchairs so I guess that not important. We were on time but were still in the waiting room 1/2 hour later had to ask if we were forgotten. Still here 1 hour 40 minutes later & still haven't seen the dr. Once u talk to people they are helpful but the wait is ridiculous

The doctors and staff at Virginia Eye Consultants are so friendly and accommodating! The facility well-maintained and very comfortable. Thank you for taking such great care of my eyes!

Very good eye practice, but every time you have an appointment you may want to pack a lunch or order dinner. Very slow service takes way too long for each appointment.

Love this place! The staff was great! So helpful and very considerate of how you are doing! Love my doctor! She was great in answering all my questions! This will be my 2nd eye surgery with Dr Yeu-Lin. She's awesome!

All I can say is this does not feel like a business at all since they are so darn respectful, professional and efficient. It starts from when you enter the facility and you are greeted at the circulation desk by some of the most friendly individuals I have ever encountered. T Nothing but great things to say about this Eye clinic.

I have been seen by the Virginia Eye team for 15+ years. The care, the equipment, and the facilities are top notch. I highly recommend them for all your eye health needs.

I heard about this location via word of mouth from multiple friends so I had great expectations! I've called and left multiple voice-mails over the last month as well as a message contact on their website so I could schedule a consultation. I haven't received a single call back or correspondence. So I'll be going elsewhere. If they cant return calls for a consult that worries me that they won't return calls if there's any questions after the procedure as well. I understand that we are in a pandemic still and places are understaffed so I made sure to give extra time for a response but a month is ridiculous. No thanks.

Dr. Sheppard was very informative and explained everything in detail so that I understood the procedure. The staff was very nice and professional. The office was clean and everything was very organized. From the time I walked into the door until I left, they escorted me through each step. They even offered snacks, coffee and drinks. They initially told me my appointment would be three hours, but it ended up being 5 plus hours. But to be honest I was so impressed with everything about the visit that I didn't realized I was there that long. I had a wonderful experience at the Norfolk location!

If you want to feel like a number, wait 10 minutes on hold, never get a call back, spend 2 hours for a visit and 1 1/2 hours in a chair waiting, or have your surgery cancelled 12 hours before surgery these are you people. Reply:Thank you for the reply. I have moved on to a better company, but I hope this review might get you to improve your business and others might benefit.

Your company cancelled by surgery 12 hours before the surgery. To be honest it might have been partly my fault, but I should have been notified before the last minute. I called 4 times and left messages to reschedule the surgery over 10 days and never received a call to reschedule. Check your records and you will find all the details. Please correct them so other people will not experience the same lack of interest.

It was a very busy clinic but they run it very smoothly. I very much appreciated being escorted from test room to the next test room. The doctor was very professional and explained everything clearly. Will definitely come back for my future eye care.

I am extremely satisfied with the quality of service that I have received at Virginia Eye Consultants. Ms. Cheryl Dorsey was my first point of contact. All of her interactions with me have always been professional, and she's gone above and beyond the call of duty to assure that I received great service and that all of my medical needs were addressed.

I greatly appreciate everything she's done to assure that my visits were a pleasant experience. Having the opportunity to meet Dr. Whitley was so nice. He really took great care of me and I felt so comfortable talking with him about my medical concerns. He's was very professional, and thorough. He patiently answered all of my questions (there are usually many), and of course offered me a wealth of information.

He's pretty good about getting a few laughs out of you too! I really feel good about the service that I've received at Virginia Eye Consultants (starting with Ms. Dorsey, all of the technicians, and Finally Dr. Whitley). I truly care about my visual health and like to be proactive concerning my health. Make it your business to give the office a call. I seriously doubt that you'll be disappointed. I've already referred many of my family and friends to Virginia Eye Consultants.