Ophthalmology Associates-Millburn

Very Bad. My wife had an appointment for Friday March 18th at 3:20pm. Arrived at 3:25 pm. Everything was closed with no notice or anything. There were people inside but nobody came to the door. What a joke

I wouldn't recommend this place. I had a chalazion for the first time in my life. I was provided with an ointment for 3 weeks and had a lack of clarity from my first visit on how long I should be using it, and additional treatment options. That didn't work, I came back again - saw a different doctor who popped my chalazion on-site which made it much worse.

Treatment once more did not work. I moved to Florida, saw another doctor from a different establishment and my chalazion was gone in 2 weeks. I would rate it 1 star but appreciate that they were quick to make an appointment so atleast, so efficient in that way

I almost never review places, but I had a very bad experience here. My husband and I went in for routine eye exams which are covered 100% by our insurance Aetna, but months later we were billed for specialist copays. I was told that Hudson Eye Physicians and Surgeons (HEPS) didn't use the billing code for routine eye exams despite us being very clear when we made the appointments and when we arrived at our appointments that we were there only for a routine eye exam.

The excuse that was given to me was that I had dry eyes. This is something I have known for years and was not diagnosed by their ophthalmologist. In fact, I disclosed it to them in the form they made us fill out before our eye exam, which turned out to be a big mistake. HEPS did not treat my dry eye condition. All I received was basically a routine eye exam. However, when I called to ask why they were billing me, the lady on the phone told me that if I had any pre-existing conditions beyond myopia, it is not considered a routine eye exam, even if they did not diagnose or treat the condition or do anything beyond a routine eye exam.

I still haven't found out why they billed my husband extra as well. Honestly I feel like this place is very predatory and just out to get a few extra bucks, which is unfortunately all too common. I just really wanna find an honest establishment and go there forever and never deal with such things again argh.

I was scheduled for surgery today November 29th at 10:00 a.m. everyone that greeted me from Jennifer, Charmaine the anesthesiologist Dr Patel Gaurav and of course my surgeon Dr Majmuda Palak we're very kind respectful ourteous and treated me with dignity. I felt no pain no uncomfortable feeling during the procedure. Before I left they explained everything to me made sure that I was feeling okay before I went home.

This is how a medical team should always treat their patients. I thank them truly, and here's the bonus a half an hour after I left they called me to make sure I was home and safe. God Bless you all.

Dr. Brahma great dr. But staff over there not help full, I did call multiple times about my parents Rx ( Precision ) copy to email, fax or mail to us. been waiting for there more then 2 months, I told them we moved so we can't stop by still waiting.! after I called again for reminding them yesterday they said they will email to me after 5 pm it's more then 24 Hr. Still waiting.! I feel so Terrible I try to help my parents for new glasses she lost her glasses but I Can't.!

Absolutely unprofessional, booked an appointment long time back for my father and they sent thousands of emails of confirmation, and then one day before calls me and inform that the doctor doesn't take last appointments, what nonsense is that. Educate the people who takes appointments. People rely on the given appointments.

First time being here and this place is a mess. The staffs are really rude and not organized. The waiting time is more than an hour plus dilation eye check etc etc. So don't even think about coming here if you have a work day or a child to take care of. Think twice before you come in here

Did not bother to communicate that they do not accept my insurance before my visit. Total waste of time

The front desk staff is rude, unprofessional, and unreliable. Got referral here and they never called. Set up appointment online and requested insurance confirmation call and they never called. Called and set up appointment and asked to check insurance and they never did. Called and canceled appointment and they never sent appointment cancellation confirmation. Requested they check insurance again for future consideration as I would likely reschedule soon.

They promised they would. Called two months later and they told me I was in-network. When I asked them to make sure because I was never called to confirm this before, they laughed at me and said they don't call insurance companies to confirm I'm in network and they don't actually know. Not one apology. The lady frequently spoke over me, interrupted, and mocked me. Have been hung up on multiple times by the staff. Would not allow me to speak with a doctor.

Do not go, I made my reservation in person and I get card with my appointment time and date two and half month and I went in schedule day on the time. It was surprising that i didn't have any appointment, I have to reschedule another appointment It was disappointing to me I came from my work and I took 3 hours off then they told me no appointment, it's not my fault they didn't enter to there system, totally not good management, and also no one answer the phone, go to anther physician it will be better than Hudson Eye

It's a shame that our medical industry is starting to become more about business than about helping people. Do doctors ask customer service questions any more when they hire for their front desk positions. My brother called to make an appointment for my mother because she has an eye problem. As rude as the lady on the phone was, she gave him an appointment for my mother and made it clear that the only reason why he was able to get this appointment was because someone canceled. Therefore, I canceled all my plans to take my mother to her appointment knowing the eye problem she has and when I went to the front desk, the lady stated she did not have an appointment.

I called my brother and he was very angry because the lady put him through hell to get an appointment and now we do have one. The lady at the front desk proceeded to tell me that it might be with another doctor on the 4th floor. I went there and it was not. I asked my brother to call the same number her called to make an appointment while I was there and the office phone rang, and the front desk told him no there's no appointment.

I then asked the lady to make another one for my mom because it's very important to get her eye checked. She took her ID and insurance card put all the info she needs then told me the next available appointment will be in January. As much as I wanted to be disrespectful, she was not worth it, as it's clear the patients she suppose to help are not worth it for her to find away to help them. Doctors now look for people that can process the insurance claim faster than help the people. It's a shame!

Had a very bad experience with a receptionist at my visit. She charged on my health insurance instead of VSP. Health insurance gave more money then VSP. I called twice them but no callback or reply. When I visited second schedule one, she really very rude. Instead of correcting she arguing because my health insurance already paid big amount. if she change billing then VSP only giving small amount so she refused. BAD EXPERIENCE.