Littlefield Blaine A

It had been many years since I had an eye exam and this office provided an exceptional experience for my girlfriend and I. Dr. Varagic and his team were friendly and efficient on a Saturday. I enjoyed seeing the panoramic photo of the inside of my eye. Will be back next year.

Scheduled an appointment after experiencing some discomfort with my eyes for several weeks. I arrived about 5min prior to my appointment and was called into the examination area within no time. After explaining to Dr. Varagic what I was experiencing, he performed an examination and explained that my symptoms were a sign of eye strain. He described why it happens in a way I could understand and gave me recommendations on ways to alleviate the symptoms. I'm not a fan of going to the doctor's but the staff at Maine Optometry made it a pleasurable experience. Would recommend.

I am fed up with this practice. From difficult scheduling to extremely long waits on the day of my appointments, I already was fed up but still went back because it seemed tolerable. But since then, I cannot get a call back from my doctor or office staff and yet they called and demanded that I pay my co pay even before my bill for the month was mailed out (about 2 weeks after my appointment) or they wouldn't order my contacts - this after calling 4(!) times to get the contacts ordered.

The billing office was rude and hostile and didn't even give me a chance to review my bill before requiring payment despite a spotless payment history. I have never encountered this is in any medical, dental or optometry office quite quite frankly anywhere in the country which makes their priorities quite clear: money over patient care. I shouldn't have to pay my bill before getting my prescription and certainly should get a chance to make sure it is accurate and billed according to my insurance plan. Very disappointing after many, many years as a patient.

Went in for a regular eye exam as I hadn't gotten one for about a year. Customer service was superb. You can't imagine my surprise when I noticed the docs name was the same as mine. The gentleman Dr. Varagic was very professional and guided me through lenses patiently to make sure I was going to be on my way with the best vision I've ever had. He recommended daily lenses and gave me two sets to try out and pick which ones were the best fit for eyes as I sometimes get dry eyes.

Not only did he take the upmost care for my visit, but he was very personable and made me feel at home. Great place, great environment, and great team here at Maine Optometry.

This is a great practice. Everyone is pleasant, efficient and easy to work with. I sat on my new glasses. They were fixed in about five minutes and fit me perfectly again.

I've required corrective lenses for 30 years and have always left the optometrist feeling like my new lenses were either too weak or too strong until now. I honestly believe Dr. Varagic is the most competent O.D. in New England. The entire staff was super friendly and efficient. Well worth my one hour drive. He even took the uncertainty out of the "which one is clearer, one or two" test somehow.

Took four 'broken' pairs of glasses in to finally get fixed. I was prepared to pay for the repairs, especially since they were all purchased before moving here, but they fixed them all for free! Incredible service to the local community. Thanks for your help!

Absolutely terrible. My son broke his glasses about three weeks ago. We called right away to have replacements ordered. We left several messages, nobody ever returned our calls. We finally reached somebody at the office, who asked, "Why are you calling ME?" Because we need glasses, your office sells glasses, and you are the person the reception connected us with.

She said she'd call us back. She didn't. Finally we asked that they mail us the prescription so that we could order glasses elsewhere. They mailed us a blank prescription form. I've never met a more incompetent group of "professionals" in my life. I can't speak about all the branches, but the one in Lewiston sucks.

Extremely disappointed with my experience - had my eye appointment over three weeks ago and had to make multiple follow up calls to inquire about the status of my order. I was told my new glasses would be ready in 2 - 3 weeks and now I am told I have to wait another 10 days - for a total of 5+ weeks. This is the second poor experience I've had with Maine Optometry in terms of ordering new glasses.

My experience was fantastic - I had an exceptional experience with Dr. Broderick and the outstanding staff. Everyone is friendly and outgoing. It was a bit awkward at first with having to wait for my exam outside due to COVID but I felt safe with the protocols. They take your temperature before you enter the office. Once I was checked in, Paige did the preliminary testing and Dr. Broderick examined my eyes and found I have cataracts.

She also detected an issue with my right eye that was a result of Shingles from several years ago. She and her staff contacted her connections at Eye Medical Group in Portland and provided details of my condition. I was seen immediately and they were able to remedy the issues with my right eye and I am being treated for cataracts in the very near future! I'm thrilled! I will continue with Maine Optometry and Dr. Broderick for my eye care and will bring family and friends. Love this Freeport office! :-

The medical portion of my experience was fine. I had some issues with the billing process, but they were eventually resolved. Some advice I would give is to make it clear if you are scheduling a routine annual exam and not scheduling for a specific medical issue, and if you are asked to return for a continuing examination ask if there will be any cost not covered by your insurance.

Great experience from start to finish. Friendly and efficient

All of the staff is wonderful. The new facility is amazing! They have affordable prices as well.

My experience with the docs and support staff have all been excellent! Dr Gove solved an eye problem I'd been having for years, when no previous doc could. In one instance when my prescription was incorrect, they corrected at their cost no problem. Great practice and team of people!

The doctor is not very kind and appears rushed. I received a new patient fee after my first visit. I have been to several eye doctors and different insurances from moving and never had to pay anything other than copay. Weird- but I paid it. Then they asked me to come back for a "recheck " before they would order my contacts. (I'm a busy mom with 2 young kids and on a budget) I was told by the doctor herself twice it was for sure a free recheck, also confirmed this with the scheduler over the phone and the front desk. Was told it was FREE to make sure they were getting me the right prescription.

Later received a bill from insurance and I owe money! When I spoke over the phone on two occasions about this. The office states she diagnosed me with swollen cornea or something, but she never once mentioned anything was wrong! So either way she is a dishonest doctor in my book. She either failed to inform me and will not give me information on this diagnosis OR she made something up to get a payment from a free recheck because she couldn't figure my prescription in her first visit.

My paper bill also has no justification for the charges. It only states, "unpaid balance." I'm upset and I'm an easygoing person. I'm out some hard earned money and I'm still wearing my 2 year old contacts. Please take your business elsewhere!

Hopelessly indifferent -- except for the reception staff. I've had several encounters here, at two different branches, with two different doctors. At the Brunswick location, I had a trainwreck of an appointment with Dr. Sheridan Gove, who treated me more disrespectfully than any doctor I've ever encountered. But anyone can have an off day, right?

So I asked the practice manager to assign me to a new doctor, and Dr. Michelle Broderick gave me my next exam. It was fine. In March, however, I returned for my annual exam with questions and concerns. Dr. Broderick knew that I'm a middle-aged woman who recently went through cancer treatment. She hurried through a perfunctory contact lens exam, and then told me she didn't have time to conduct a thorough eye exam.

What about tests for glaucoma, which runs in my family? I asked. She said those tests are only important for (.wait for it:) people in middle-age, with a history of cancer -- and told me to reschedule for another exam later. I'm out of goodwill. I'm out of patience. I'm done with Maine Optometry. They just don't seem to care about their patients, and their patients' health.

We have had good experiences with the physicians. so they get a star for that. but the administration of this place is a complete disaster. We received a bill in early November for services 11 months prior. When I called (twice. because they never returned my call the first time) to inquire what the bill was for they couldn't provide any answers and told me that no one there would be able to.

I asked that someone call me to discuss and they never did. The lady in billing was not helpful or understanding that receiving a bill 11 months after a service date was not pleasing to the customer. especially when the bill contains no details on what it was for. We also had problems with our glasses order in April when my pair took a month to receive because apparently my order never went through and it took 2 weeks to realize that. After these situations we have decided to find an office that is more competent.

Six members of my family, including myself, have had eye exams and purhcased contact lenses and regular glasses. The customer service is very good and the optometrists are very nice. I've had to have several screws replaced and bent frames straightened here. Without exception, all repairs were done free of charge. I think that we get a lot of value at Maine Optometry. We've been going here for four years and will continue to do so.

I had been to this location (Yarmouth) years ago, but was told the previous Dr (Littlefield, I think) had retired and sold the practice. I Made an appointment to see one of their Dr.'s anyways. They called the day before to confirm, then called and left a voicemail 3 hours later canceling and rescheduling me with another Dr on another day. (Apparently they have several doctors and several locations) Called them back to try and get an appointment with the Dr I wanted to see (this did not go over well for some reason)and was told that I would have to go to another location 30 miles from where I made the original appointment. Told them no thank you, I would find another Optometrist closer to my home.

She curtly said "Fine" and abruptly hung up on me before I could even finish that sentence! I called another Optometrist here in Yarmouth (one Dr, one location), it was $100 LESS and they got me an appointment 3 days from the time I called. I am convinced I dodged a bullet here, as I don't believe Dr's should be interchangeable, nor do I have the patience to have people be so rude to me.

By the looks of a couple of other reviews ( both here and another place) this type of treatment is not unusual. :( Will leave a review on the other Optometrist after I see her.

My first experience with them was pretty good. I didn't find them to be overly pushy when it comes to buying frames from them (like some eye doctor places) and my low grade prescription was initially wrong, but they corrected the prescription without issue. My second time was less than stellar. The initial prescription was wrong; severely distorting my vision.

I went back to see the Doc and she essentially said that she did not believe me. Begrudgingly, she sent the glasses back. This continued occurred 3 times.each time the prescription being wrong. It wasn't until I called the 3rd time that I was informed that they will only redo the prescription 3 times. The Doc said to come back in a year to retest my eyes.

In the meantime, I still need glasses and I can't wear the one's they've prescribed. So, in the end, we didn't see eye to eye. Edit/Update: Maine Optometry reached out to me to work with me further on finding a prescription that works. I appreciate their desire to make good on the prescription.

Anyone with any internet savvy or common sense will quickly realize this place is run by dinosaurs and should be avoided. I was very dissapointed to find that although they accept my eye insurance, they would not sell me glasses or contacts because my prescription was from a different doctors office as a result of a recent move. Instead or using common sense and logic they insisted I get another exam even though my latest exam was 19 days ago. Furthermore, they rely exclusively on fax machines, verbal recalling of social security numbers in their crowded reception and all around lousy office staff.

Dr. Broderick is very competent and knowledgeable, but the office staff is terrible. They have messed up orders for contact lenses, forgetting to order them, ordering the wrong ones, ordering incorrect eyeglass prescriptions, etc. They are rude and ignore patients who are waiting long periods, and keep poor records. After a number of years of dealing with this, and never an apology, we decided to take our business elsewhere.

These guys saved the day! I'm on vacation far from home and lost one of my contacts. They were kind enough to give me a free sample pack. You're the best! Wish I could have said the same of my experience with a LensCrafters the day before!

I just visited this office today for my very first eye exam! It was a good time. Everyone was extremely friendly and knowledgeable, even when I asked dumb questions. Dr. Littlefield has soooo much energy and is a very funny and personable guy, he made me feel really relaxed and happy about having booked my exam there. Then, when I went to pick out glasses, the technician was so lovely, telling me which looked best and helping me pick some different pairs out for comparison. I could not ask for a better eye exam experience. Top notch. Just make sure your insurance covers vision beforehand. Anthem Maine Health helped me out big time. :

In 2012 i went here to buy contacts the receptionist looked at my perscription and told me it had expired, it had not and i had to show her the dates. i recently went there to get a perscription in my glasses and they informed me that i had not been there since 2011 (i never went in 2011). they lost my records so i had to bring a copy in and have them update it. both times the receptionists were not only wrong but very rude. they do not care if the customer is taken care of. KEEP YOUR RECORDS BECAUSE THEY WILL LOSE THEM AND TELL YOU IT'S YOUR FAULT.