Central Texas Eye Center

The worst possible staff. The biggest problem was I was in the middle of cataract treatment and they changed the price during my second visit. I believe that is a fraudulent practice. Upped the price almost 30%. DO NOT GO!

Very friendly and knowledgeable staff with hardly any waiting time. I was however disappointed with the absence of bilingual staff members. We even inquired before hand and we were told there were none on staff. Our Doctor spoke and understood limited Spanish but we got by. Just food for thought.

This location is extremely difficult to get a hold of. I just wanted to know how much I owed after insurance. I emailed, left voicemail, called multiple times over the course of two weeks just to get a simple answer.

My son took a toenail to the eye this afternoon (thanks baby sister), and from the moment I called the clinic, everyone was amazing! They were quick to get him an appointment and even helped me navigate to the Kyle location (thanks Mandy!). Dr. Tomeff took us back as soon as we walked in and made him feel comfortable and at ease. She was thorough while being quick and talked him through everything she did. I've always had an amazing experience personally and the care they took with my sweet boy just topped the cake. If I could give them 10 stars I would!

There are many stations before you see the doctor and each has their specialty. As a new patient, it was quite the process, but it was very organized and efficient. By the time I saw the doctor, he had read the reports and had some idea of what we had told his people. Dr. Hu was very personable and knowledgeable. I will provide an update after my cataract surgery. Overall, all were professional and helpful in answering questions.

This review is based on my first impression and communication with the intake/scheduling staff. Customer service is important to me and appointments are nerve wrecking already, so a warm welcome goes a long way. When I called to schedule my appointment, the first question I was asked was what insurance I had and then of the details of said insurance. Well, because I was driving I said I was willing to schedule now and had already completed the new patient paperwork and would send it once I got to a stopping point along with the insurance info.

I asked if that would be ok but she declined stating they had to get insurance info before they could schedule my appointment. I said I'd have to call her back. She was very abrasive and never even asked my name. Very disappointed. I'll make the drive to South Austin to the Howerton Eye institute- they were so kind and patient when I dealt with them a month ago for a friend who needed a little help scheduling.

Never in my life in any circumstances have I experienced worse customer service and disregard for the care of their patients. All three appointments were over an hour past time before even being taken back to a room to wait longer. My request to go back and join my elderly parent was refused. Prescription that were described as important were never called in to the pharmacy. We will never be back. Postscript - the response to this review and corrective actions were very positive.

The facilities are excellent. Each staff member who helped me was proficient and and polite. I appreciated how efficiently they moved me through each phase of the examination. There was no waiting period except when necessary. It was a professional and very positive experience.

The staff are careful but the check-in process is easy. The doctors are great (particularly Dr. Welch!) and are quite thorough. I feel quite confident about the care I receive there and glad they are in San Marcos.

Very caring and friendly doctors and staff. I don't enjoy having to get eye tests done, but there's no other group of people I'd trust more with my vision. They also have a great group of billing specialist. Anytime I've had a question they've been willing to help, and quick to respond.