Crescent Street Ob/Gyn

Terrible experience. I call to make an appointment. TWICE. The first time, the receptionist on the phone was super rude when she told me I needed to call back at 1:00pm to make the appointment, when the people who make the appointments will be back. I just call today, I said I needed an appointment. They asked me my date of birth, I gave it to her and say I was going to be a new patient.

She then passed me with someone else, and they kept me on the phone, waiting, for over 10 minutes. I just hung up the phone. If this happens when I was trying to make an appointment for the first time, imagine how they will treat me when I'm already a patient.

I had an amazing experience at my appointment today with Elizebeth Fabrizi! I was super nervous all day for my first Pap smear appointment and she made it a breeze! She's a great addition to this Obgyn practice! She makes me feel super comfortable and I always feel like I am in great hands when I am in her care. I previously had Elizebeth for my OBGYN at a different practice years back and she's absolutely amazing.

She genuinely cares about her patients and takes her time, you never feel like you're rushed or just another number! I highly recommend her to everybody, she by far stands out from all the OB'S I have seen there!

If I could give a zero for their professionalism I would! I went there and on my way there was a bad accident on the highway so I called out of respect and the lady on the phone told me that if I'm more then 10 minutes late I will have to reschedule. I was 15 minutes late and when I got there the lady told me you can't reschedule unless you call. So I told her I did call and then she asked someone else what to do and they had very bad attitudes and said I don't know what to tell you u can't reschedule! They seriously need to get their acts and attitudes in check! I wouldn't of wasted my extra gas money if the incompetent people working there did not lie on the phone!

Fantastic Obgyn! Started with Dr. Erica Smith when I first came to the practice and I couldn't be happier she is fantastic! When I was pregnant I had the opportunity to meet all of the providers and I was equally impressed. Front desk, nurses, doctors and midwife's all were so great. Super informative and helpful! Highly recommended!

Called to make an appointment, was put on hold multiple times, even hung up on and had to call back. I had to go over my information more than once and the location of my appointment more than once. After one time of being put on hold, someone started talking but it was for someone else. When I said no this is not that person, she just put me right back on hold without a word.

After multiple times being asked "is it okay to put you on hold" without even the courtesy to wait for my reply, I was annoyed. I've been here before and never in the past has it been so difficult to make an appointment. Something that should've taken 5 minutes took a little over 30. When I finally got an appointment, she didn't even say the date twice just hung up - which has never happened when making any appointment anywhere before. Subpar service in my opinion and lack of communication on their end. Edit: the first time I called today, I said I would like a check up and the woman didn't say anything for a moment. An check up? I was like yeah the annual thing that you have to do at an office like this. An annual check up. I don't know why that was even questioned.

I have been going to this practice since 2010 and I've delivered all four of my children with the doctors. It's funny because I've had enough children that I've been delivered by almost every one of them! They have become like my family and have been one of my greatest blessings since I moved to CT. I hold all of the drs in the highest regard and I have the utmost respect for this practice. I cannot recommend it enough! Thank you to all the docs and staff! You're the best.

I've been a patient at Crescent street for a few years. They are one of the few doctors offices that have a great group of doctors AND a friendly and highly competent office staff. I've had two pregnancies and healthy babies delivered with them and they do a great job of listening to a mother's birth plan/desires and then helping to pivot if needed.

I also really like that they do a postpartum visit before the traditional 6 week check up. I can't say enough good things about my experiences with them and would highly recommend them.

I have been going to Crescent St for 8 years. Dr. Bingum who delivered my son is excellent as well as the other doctors. But TODAY, the receptionist were absolutely ridiculous. I called in to book an annual visit and was treated terribly. I asked to speak to a supervisor and was lied on saying that I cursed at the receptionist. The nurse administrator Sara, got on the phone and was so rude and threatened to discharge me from the practice saying that she trust her staff told the truth about me cursing.

I couldn't believe how I was treated after I put my entire trust into this practice to deliver my child. I could've chose anywhere, but I choose crescent street because of my good relationship with Dr. Flagg. I am very upset about my experience today, very unfortunate.

I'm so thankful I was referred to Crescent Street! Every doctor here is extremely knowledgeable, caring, attentive and treats you like more than just a patient. They truly care about you and your baby, especially doctor Smith. Me and my baby couldn't have had better care!