Medical Group

Stay away from this urgent care. Their lack of caring and attention to detail is negligent. I never received the test result for the reason I went in. Additionally, they entered my birthdate wrong- so my insurance rejected the claim. I was only made aware of it when I called the lab they used to ask why I was receiving a bill. I called billing 2x and always got the voice mail.

Finally got a call back saying this had been remedied- 2 months later I get a bill for the same amount. Obviously- they did not fix anything. If they don't fix this bill and it goes into collections- it could affect my credit score.

They provide you with help you need right away. Make no mistake - if you cut off your finger - go to the ER, don't expect them to perform miracles on site. Also, they are an urgent care office, not a family doctor's, so having your annual physical exams done there might not go well with your insurance, if you come as an urgent patient. Be realistic. They are great doctors yet without access to the actual ER equipment. The staff is great.

June 2017 I go in for my free physical. The receptionist states that they did not schedule enough time for a physical, even though I had told them it was for my annual physical when I made the appointment, & if I wanted to see the doctor I would have to pay the copay. Then, when I made a fuss about paying because I didn't bring any money, she states that I have a $20 credit.

So I see the Doctor and reschedule my appointment for December, my next free day. So I go in for my free physical and I tell everyone that I talk to, make sure everything is coded correctly for the insurance, so I will not be charged. In January I get a bill from the lab. I call the lab and they said I would have to call the insurance company to find out why it was not covered.

I called the insurance company and they stated that the doctor's office had stated the test was not medically necessary. I would need to call the doctor's office to get that changed. I called the doctor's office and was told that the person who answered the phone could not help me, but they would have someone call me back. 2 weeks later, instead of getting a call, I get a bill for the free office visit of $20+.

So I call the doctor's office. they give the # for the person who can help me. 2 days ago I called them and got a voice mail that stated calls would be returned in the order they were received. I called again today. I really like the doctor. Which is why I would give them 2 stars.

I highly discourage anyone from interacting with Medgroup. Sadly, Medgroup represents the worst elements of free-market healthcare in America. Medgroup is not a hospital nor a clinic, most of which are not-for-profit. Medgroup is a private, for-profit urgent care center. These are set up by doctors and investors to make money by providing basic services of lower quality at higher costs in the name of convenience.

This business model presumes that clients are indifferent about quality and value as long as their insurance covers the expenses. Thus, as doctor can cash-in on his/her "Dr." title while taking advantage of patients by providing sub-standard care. Medgroup.is like a knock-of brand of Nikes. It has the look and feel of a real clinic, but one run with them and you'll know immediately that something is very, very off.

Here are some of the indicators. A real clinic.has a DOCTOR on site. At Medgroup, the attending doctor - the physician responsible - is nowhere to be found. In his place is (according to all of staff) another "doctor." This second person (let's say, "Dr. ABC") uses the title of doctor, wears a white coat, carries a clipboard, and has a busy, authoritative manner. Unfortunately, this person is NOT actually a doctor - they are a PA! (Physician's Assistant.) Very, very different.

I can't speak to the legality of this deception, but I do know that it throws a wrench in the gears of care delivery. For example, an outside service provider cannot send any of your files to your "Dr. ABC at Medgroup" because no such person is listed among physicians! Instead, your private information might be faxed to "Dr. ABC".at UH or the CC. Yay for secure medical records. :-( A real clinic.can perform at least some SERVICES ON SITE.

At Medgroup you have to go outside for everything: blood work, x-rays, CT scans, etc. A real clinic.issues general SERVICE ORDERS. Medgroup, however, instructs patients to have their orders filled specifically at Network Radiology, Inc. Medgroup does not even write your order on a traditional, generic doctor's script. They write it in on an "order form" with Network Radiology letterhead!

I was disgusted, but not shocked, by the fact that Medgroup clearly receives compensation for its client referrals. But I WAS shocked by how aggressively the Medgroup staff seek to force the arrangement upon patients. A real clinic.does not RESTRICT YOUR CHOICES, yet those at Medgroup openly expressed irritation when I chose a different (and better and cheaper) service provider than Network Radiology to fill my orders. People: don't be bullied, you can fill your scripts where ever you choose!

Exercise your freedoms even if the folks at Medgroup have decided that this freedom is contentious. Lastly, a real clinic.has COMPETENT, PROFESSIONAL STAFF. Medgroup has trouble concealing its sketchy vibe from patients. The receptionist over the phone is remarkably nasty (and hard to understand in English). The intake assistants make it abundantly clear that they hate their job (if not life overall).

And the big-shot doctor (if you can reach him) is very curt and seems filled with disdain for his patients. The PA is quite knowledgeable, attentive, and fast - but again: legal to be running the show? Suffice to say, Medgroup's failures are hiding in plain sight. Take your health elsewhere.