Preferred Pediatrics

I called to set up an appointment for my son and the lady who answered the phone could not be more rude. I was shocked at how comfortable this lady was being so disrespectful. If that's how the staff is willing to treat parents then it scares me how they are treating children when parents are there. Needless to say I hung up the phone and REFUSE to allow my son to go here.

We switched our kids to this practice from another after the first would not adequately diagnose and treat my newborn's (at the time of switch) reflux. We have continued to see Dr. Graham for both our girls ever since. He's always great with them and listens to my concerns and gives me informative answers. He doesn't make me feel like we're being rushed in and out and he doesn't make me feel dumb for any question I may ask.

I've had pleasant experiences with front desk as well as most of all of the ladies we've seen prior to his appearance in our exam room. Occasionally you get someone who seems like they are having a rough day, but 95% of the time I feel welcomed by them. Minimal wait time during our visits so far between check in and being seen. I also love that they require child vaccinations. The option to message directly through the portal for minor concerns is also very nice and convenient to have and I typically get responses very quickly.

I've been taking my child to Preferred Pediatrics since he was an infant. The doctors and nurses are phenomenal. Recently, we've been seeing Dr. Palfreeman and he is patient and informative. He takes his time and ensures that all my questions are answered. The only reason I have given this office 4 stars is because of the receptionists that on several occasions have been very rude and disrespectful over the phone and in person.

I truly have never been happier with a Doctor/office. Dr. P truly cares about my daughter, doesn't rush our appointments, listens to my concerns, and works with us to find solutions. We saw Dr. Graham once as well and he was great too. The office staff has been nothing but kind to us. We love this office!

I will never return to this doctors office. They do not offer simple solutions when needing paperwork or anything. I've had to call two different times and didn't get what I needed to get my daughters paperwork to get seen by a different doctor. They're very insincere

The Nurses and Doctors here are fantastic, but the front office/receptionists are completely terrible. Especially when you call in. I hate to be that person, ' but I work in a client facing health care setting myself and it is sad to see the poor attitudes towards their patients.

I called and the lady hung up without saying anything, then I called again to see their availability and she seemed like she was in a rush to get off the phone instead of helping me. didn't even get a chance to set up an appointment for my son

I was nervous to try a different practice, but was immediately put at ease. The front office staff is friendly, and actually talked to and engaged my child while we were waiting to see the doctor. They explained all their practices and procedures thoroughly. When you call them, a live person answers the phone, instead of a robotic answering system.

We saw Dr. Palfreeman, who is new to the practice, and he exceeded my expectations. He immediately formed a plan to help deal with my child's eczema, encouraged me to ask questions, and assured me that he wanted to work alongside me and my husband to make sure the problem was taken care of. He even diagnosed something that our previous office had missed.

He also called in to check on my child a couple days after being seen. I missed the initial call, but when I called back and left a message with his nurse, my second call was returned within the hour. VERY IMPRESSED and would highly-recommend this practice!

I am seriously thinking about changing pediatrician offices.the front desk help are very short and unpleasant you are the front line stop making my experience with that practice negative. Drink your coffee and put a smile in your voice! We love the doctors but I'd like to leave in a good mood for Goodness sake just once. The attitude is inexcusable do better girls!

I love Preferred Pediatrics for several reasons: 1: The receptionist calls a week in advance and day in advance to remind you about your appointment. They are very friendly and extremely helpful. 2. Our nurse, Jamie, is friendly and efficient. She has shots down and gets them done fast, and with limited tears 3. Dr. Graham clearly enjoys his job. He always takes a minute to play and enjoy my baby.

He is very straightforward, which I love and always answers his questions with a followed explanation. He takes his time to listen to my concerns and gives me answers with scientific explanations that are easy to understand.

I can not say enough GREAT things about this place. I have taken my 3 children there for 12 years & now my oldest takes her daughter there. Dr Graham, Dr McEntire, Sherri Quick are ALL amazing. The nurses & the front desk staff have ALWAYS been nothing but helpful, kind, and informative. It doesnt matter if I need a last minute appointment or wait 3 weeks for the next opening.

They do their best to make sure my kids are taken care of. I have had them go above and beyond to help me when my last pediatrician shut down her practice with no notice & I had no way to get updated records. I love this office. The doctors and the staff.

I love this office and have never had a bad experience. The staff is always friendly and efficient. Dr. Graham is a rock star and is super down to earth. He listens to concerns and always addresses everything during the visit. All 3 of my kids go there, ranging from newborn to 16. I even paid out of pocket when they were out of my insurance network. I honestly cant imagine anyone being rude there.

We've been taking our 3 year old son here since he was born & now take our newborn here too. Doctors, nurses & front office staff are all great! Dr. Graham & his nurse are the best! My son enjoys his visits & always looks forward to seeing the neat fish tank in the waiting room & getting stickers for being a great patient. They are also affiliated with Children's Mercy which is a bonus! Definitely recommend Preferred Pediatrics!