Reid F Schindler

He saved my sight. My retina detached and he repaired it and continues to look after my eye health

I cannot overemphasize the the excellent work of Dr. Cameron Javid. He diagnosed my very rare retina problem that no other doctor in Tucson could. He didn't "give up" as three other local retina specialists had. I owe my continued sight to Dr. Javid. The office has an ERG diagnostic machine necessary for a complicated evaluation. I highly recommend Retina Associates and Dr. Cameron Javid.

I was diagnosed with a torn retina that needed to be treated right away. My optometrist found Retina Associates and called them to check if they took my insurance. They told them Blue Cross was fine and they could get me in the next day. Luckily I called to ask for instructions. I was on hold for 1/2 hour only to be told that my appointment was canceled because they didn't take blue cross. I called them back at 4:45 and no answer. If this is the staff they hire I have no faith in the doctors.

Terrible, they have no clue of what they are doing one time they had another patient record instead of mine, waiting on one occasion was more than 3 hours, staff very poor trained never again the worst I ever experienced

I have been trying to obtain my medical records for over two months now. I have called numerous times and left numerous messages for a call back. I finally gave up on a return call and drove from Phoenix to Tucson to the Carondelet office hoping to obtain my medical records. When I arrived, one of the ladies at the front desk asked me if I wanted to check in.

I told her I wanted to pick up my medical records. She keyed in my name and confirmed my information that I had given her. She asked me to take a seat until someone from Medical Records could see me, so I did. A lady came up from the back office and said she couldn't give me my records at that time. I explained to her I had called several times and gave up on a return call so I drove from Phoenix to Tucson.

She said, she would have my records to me the following Monday either by email or regular mail. I gave her my address, phone number, and email address. It has now been several weeks and I have yet to see my medical records. I have no complaints against the doctors at this facility but the folks in the office can't seem to fulfill a simple task. The HIPAA law provides a patient with rights I guess this office doesn't realize that.

I am filing a complaint against this office. Hopefully, I won't have to obtain a lawyer but will if this still continues to be an issue. I realize everyone is busy and short staffed, however, after months of this issue going on I can't find a justification for this kind of treatment.

Jordan has horrible customer service. Try to call this business for an eye exam- see how they treat you! My heart is still racing after speaking with this customer service reps. If I could give negative reviews I would. I will be scheduling my husband elsewhere.

I had floaters in both of my eyes for about 60 years. I was told they would go away as I aged but found them to get worse. When I had cataract surgery they told me there was a procedure to remove them but it was very expensive. Around 4 years later I moved to Sierra Vista and saw Dr. Phillips for an eye exam and he told me about Dr. Cameron Javid and how he could remove the floaters and Medicare would pay for the surgery because they were so bad and hindering my vision.

I agreed to have them removed and I was surprised at how easy the surgeries were and felt that Dr. Javid was very knowledgeable and highly experienced. After all, we're talking about my eyes! I would have it done again knowing what I know now. It's WONDERFUL to be able to see again. NO MORE FLOATERS! Thank you Dr. Javid and your great staff.

This is a review based on an initial phone contact only. I was asked to stay on the line for a "brief hold." It lasted over ten minutes. The scheduler who finally answered the phone sounded exceedingly young--could have been nine or ten years of age. This did not inspire confidence. That same person made a data entry error resulting in my being told (incorrectly) that the patient about whom I was calling was not registered with the practice.

Once that error was finally cleared up (the individual who made it having avoided taking responsibility for making the error), I was told that the doctor "wants the patient to arrive 30 minutes before the appointment in case there's paperwork to complete." But I was then told that there would likely be no paperwork, since this would be the patient's second visit.

First impression: this is an impersonal, corporate medical business that prioritizes the convenience of its doctors over the care of its patients and employs underprepared schedulers to answer its calls. If the patient had not already established care at this practice, I would by no means seek an appointment here.

I have had a great experience with Dr. Wong, who had previously been with Retina Specialists prior to their closure and provided great care for my retinal detachment, as well as excellent customer service, making me feel like a valued patient. Since coming to Retina Associates, I have been disappointed in their quality of care and customer service.

Wait times are extensive when you can get in and today my appt was cancelled and offered for reschedule for the third time in two months due to doctors changing schedules again. When I said it seemed this appointment wasn't that important, the response was, "We really do suggest you reschedule. Follow-up is very important". Really? I am not the one failing to follow-up here.

I would like to be seen, but this is not appropriate care or good customer service at all. Unless this is the only option and you have an emergency, I would seek care elsewhere.

Poor, poor customer service! Every time you call the office, You're on hold for 20 to 30 minutes just to schedule or reschedule an appointment, When staff finally does answer, they are not very friendly and sometimes rude! Offices are packed with patients it is like a zoo in there. Taking my business elsewhere!

Terribly slow. Feels like I am on a (broken) conveyor belt rather than a valued patient. Very crowded waiting room. Long wait between every step. So thirsty, havent seem dr yet.

We have generally had a positive experience with Retina Associates since becoming their client over a year ago. The office is spacious and well maintained. The vast majority of the employees working here, from the doctors to the front office staff are friendly. There have been a couple of times where the wait was exorbitant, but we've also gotten in and out in less than an hour. When they are on their game it's awesome!

I'm surprised that this practice has any patients considering the nasty attitude of the people making appts. - I went elsewhere thank you. One rating simply because I had too in order to leave this review but honestly - they deserve 0

Either they overbook or unorganized but it shouldn't take over 2 hours waiting in the exam chair to see a doctor and not the first time this occurred

What utter chaos. New office and no one knows what they're doing. 11/2 hours to see the doc. They changed my doctor and didn't bother to notify me. Probably won't be back

This was the third attempt at an appointment more than 2 months after the original. Retina Associates had rescheduled twice with no explanation. I arrived a few minutes before my revised appointment time. All went well until I was confined to a small dark cell-like room where I answerred all the questions that I had answerred on prior visits. Then after eyedrops I was yet again in a waiting area for 20 minutes.

I was called to another "cell" for a retina scan and then sent back for another prolonged wait. Finally there was a room! A darkened room where I sat another 20 plus minutes. All I could hear were the noises of laughing and idle chit chat coming from the voices of multiple assistant congregated in an outer area. Finally the doctor arrived. ( My eye doctor is great and I followed him from his previous practice that was a slick operation.) I spent less than 10 minutes with him.

He apologized for the delay and agreed it was unacceptable. All told it took 1hr 45mins. I missed an appointment I had made 1.5 hours after this one. All this for a check up that should have taken 45 mins based on his old offices performance. Retina Assoc. are (based on this experience) disorganized, over staffed and chaotic.

My mother had a 4 pm appointment. We arrived 20 minutes early (as instructed), but it was after 6 pm before she saw the doctor, and even then, she saw the wrong one, and for less than two minutes. Mom is in her 90's and recovering from a urinary tract infection, which made the hours-long wait very uncomfortable. They knew, but just didn't care.

I walked out. They opened at 0800 hrs. I got here at 0825 for my 0830 appointment. I was quickly processed at the front desk. I then sat & sat & sat. At 0925 they could not tell me when I would be seen by the DR. I walked out. Plenty other options available.

Dr. Cameron Javid is beyond Excellent. I was told could take up to 6 months for my vision to regain its fullest. After my Macular Pucker Surgery while in the recovery room I told Dr I could see, of course I got that look like right! When during my next day follow and retaking of the photos of my eyes, he said to me, you really could see. I'm like.

I told you!. He is Amazing. I had absolutely No Pain No Discomfort at all. I Highly Recommend Dr. JAVID. He has a wonderful personality and to me, he is the Best Dr In the World. I know you won't be sorry, if something can be done, he will do it.

Just about the best medical experience ive had in Tucson. My opthamologist arranged for me to see them on the same day an emergency condition developed. Retina Associates got me in promptly this morning. The office staff and medical staff were friendly and professional. They were organized and efficient. Dr Walsh was reassuring and professional and his exam was incredibly thorough.

He explained what he was doing and looking for. He clearly gave me the information i needed to understand the condition. He scheduled a followup in 3 weeks and im sure the experience will be the same. This is the model for which a medical facility should strive for. Unfortunately its not always met by other practices. 5 stars easily.

This office staff is indifferent. I not sure if their awake. Forgot to place my chart in que Hiding behind counter. The doctor said my eyes were dry. he wouldn't write a script for it t. told me to go back to my eye doctor. Go elsewhere don't clean wquipment

Thank god for these wonderful people. April Harris and her fantastic team saved my eyesight. I'd give them 10 stars if I could.

Have had the opportunity to see them on 4 different occasions, and they have been terrific every time. After moving from Phoenix and my regular retinal docs, it was great to be referred to their practice from my ophthalmologist at Cornea Associates. I have seen 3 different doctors here (two were emergency visits, and they got me in that day, very much appreciated) and have always felt non-rushed, getting answers and information that I needed. It sucks to have eye problems and issues, but having a good group to have your back sure helps!